Are you at the right stop?
Each bus stop has a sign which identifies the bus routes that stop at that location. Stops served by a Frequent Service route have a special indicator on the sign.

 

Customer Service is there to help
The unique number at the bottom of the sign can be used when calling the automated VIAInfo line (also posted on the bottom of the sign) to verifiy bus route information.

Wait for Your Bus to Arrive
As buses approach your stop, look at the destination sign above the window. The sign will verify the route number and a listing of the street or area of travel and destination. Some buses have audio announcements thata can be heard when the bus door opens. You can always ask the operator which bus to take if you're not sure.

Get On Board
When your bus arrives, wait for passengers to get off before you board. Talk to the operator if you're having difficulty climbing steps. Many VIA buses can be lowered several inches upon request and low floor buses have front door ramps to ease your boarding.