Fares And Passes VIA Stripes

VIA's New E-Fare System!

No more fumbling with bus passes or crumpled up hard-to-read transfers.

Printable e-fare brochure

VIA’s new electronic fare collection system offers more flexibility. Insert the e-fare magnetic stripe 31 Day Pass or Day Pass card into the new farebox on the first ride to activate it and then just swipe after that.

If you prefer to pay with cash, transfers are dispensed right out of the farebox on e-fare cards too.

And with the new e-fare system you will be able to buy Day Passes right on the bus.

Even though the new e-fare system is high tech, it’s not higher in price. All fares remain the same.

 

e-Fare Video
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If you would like to purchase an e-fare transfer you must notify the operator before inserting any money into the farebox.

Your e-fare transfer will be dispensed and stamped with an expiration time on the back. When you board your next bus, simply swipe the transfer on the farebox. If you are transferring from Regular to Express service, swipe and pay the upcharge.

The new e-fare transfers allow for unlimited rides for 2.5 hours. However, you can no longer buy a transfer on top of a transfer.

E-fare Day Passes are valid on any bus for unlimited rides until the end of the day in which it is first used. There is no change to the Day Pass usage policy or the price.

If you purchase your e-fare Day Pass in advance at retail stores, TVM’s (Ticket Vending Machines) or online, it will be activated on the day that the card is used. Simply insert the Day Pass into the farebox to activate it the first time and swipe the card on subsequent trips.

If you purchase your e-fare Day Pass on the bus, you must let your driver know you want to buy a Day Pass before inserting any money into the farebox. Your Day Pass will be dispensed, activated and stamped with an expiration date on the back. On subsequent trips that day simply swipe and go.

VIA’s one-ride tickets are electronic as well. E-fare tickets are sold at select retail stores, online and by mail in packs of 10. E-fare tickets need to be inserted into the farebox not swiped.

Other than changing from a calendar month to a more flexible 31 Day Pass, there is no changes to our usage policy or price. The e-fare 31 Day Pass is valid for unlimited rides on Regular, Express and Primo services.

The first time you use your 31 Day Pass you must insert it into the farebox so the pass can be activated and stamped with an expiration. On subsequent trips simply swipe and go.



Some Important Things to Remember Regarding the VIA E-Fare Cards:

  • Once an e-fare card has expired or been used it cannot be recharged. Please do not litter.
  • Half fares - Riders who are eligible for half fare will continue providing proof of eligibility when paying half fare or using half fare e-fare cards
  • Change - If a rider has change due over $1 the operator can dispense an e-fare change card. The change card may be used as payment for future trips but only one change card per transaction is allowed. Cash refunds will be provided at Customer Service. No change will be provided under $1.00.
  • Groups - If you are paying for more than one person let the operator know before inserting payment.
  • VIAtrans - There are no changes for riders using VIAtrans service until smartcards are introduced. Riders will continue to use paper tickets and cash.
  • Special events - There are no changes to special event service. Riders will continue to use tokens.



More to Come

Introducing magnetic stripe e-fare cards is just the first phase of VIA’s new fare collection system. In 2014, we plan to introduce new tap smartcards with online account management, ticket vending machines, mobile ticketing, and more!

Please enjoy the convenient new e-fare cards and remember there is more to come!



E-fare Terms and Conditions

  • E-fare cards are valid for on Primo, Regular and Express service. E-fare cards are not valid for Special Events, VIAtrans or any other special or discounted service.
  • If using a half fare e-fare card, a valid Reduced Fare ID card must also be presented at boarding.
  • E-fare cards must be presented to any VIA official upon request.
  • E-fare cards are non-refundable and VIA assumes no responsibility for replacement if lost, stolen, defaced or mutilated.
  • The unauthorized copying or alteration, or the sale or presentment of an unauthorized copy or alteration, of a VIA e-fare card may result in criminal prosecution.

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