A MESSAGE FROM THE PRESIDENT & CEO

Reflecting on the previous year and what comes next

The CEO’s Corner brings together a clear view of how VIA is performing, where we’re investing, and how our work delivers real value for our customers and our community. It’s a direct way for me to share how your investments are being put to work—translating into dependable service people can count on every day and keeping pace with how our region lives, works, and moves.

Over the past year, that focus shaped every decision we made to strengthen service and better support the everyday trips people depend on. The community report that follows reflects that progress—from ridership growth and workforce investment to momentum on the most impactful projects ahead.

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Thanks to voters, VIA is investing more in higher quality service today than at any time in our history.

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This year, those investments translated into meaningful improvements across our system, making a clear difference in the service we provide and the overall transit experience. As we move into 2026, our work continues full speed ahead, with focus on frequency, reliability, safety, and infrastructure—serving you better today and building for what comes next.

Thank you,
Jon Gary Herrera

President & CEO
VIA Metropolitan Transit

OUR

2025

COMMUNITY
REPORT

In 2025, we made significant progress on many projects and delivered on providing more quality service to you.

MOVING THE

SAN ANTONIO
REGION FORWARD

ONE VISION. ONE MISSION. ONE PROMISE.

Vision
Be the driving forces of our community's growth and success
Mission
To take you to what matters most
Promise
Count on VIA, every ride
Reasons to Believe

Built by people. Proven by performance.

87%

Customer satisfaction level
Achieving the highest service rating on record for the region.

907

Operators
108 net new full-time bus operators driving reliability and frequency.

#1*

In the u.s.
Outperforming all peer transit agencies in customer satisfaction.
* Of participating measured transit agencies.

VIA LINK

REDEFINING RELIABILITY THROUGH ACCESS

Access is just as critical to public transit success as frequency. Our VIA Link service prioritizes both metrics to deliver a superior customer experience when traditional fixed route service isn’t ideal. This commitment drove the 2025 launch of the Southeast Zone serving Brooks City-Base, China Grove, and Sandy Oaks.


The expansion introduces responsive mobility to these communities and addresses the ‘first-mile/last-mile’ challenge efficiently. We connect residents in Lakeside to medical appointments and workers in Sandy Oaks to employment centers so that geographic location supports economic opportunity.

35%

YEAR-OVER-YEAR
RIDERSHIP GROWTH

26%

VIATRANS
YEAR-OVER-YEAR
GROWTH

98%

CUSTOMER
SATISFACTION
RATING

&

DELIVERING
MORE
INDEPENDENCE

PARK AND RIDE

23,254 RIDES

on Oct. 25, 2025

“VIA provided 23,254 rides through its park-and-ride service as locals flocked downtown for Muertos Fest and the McCartney concert at the Alamodome.”

THE FREQUENCY PIVOT

Less waiting. More Living.

As we move into 2026, we have big plans focused on providing our customers with even more access to better service. Whether it’s expanding VIA Link with new zones, growing our workforce, or building on the momentum of our Green Line progress, our investments in frequency, reliability, safety, and infrastructure are moving full speed ahead to serve you better.

There is a steep increase in interest at ≤31 minutes frequency.

FLIPPING THE SCRIPT

Turning time into traction

In one year, we redesigned service to be better serve our customers.

70% of service was operating at levels of 31 minutes or longer.

 

Today, 72% of service runs every 30 minutes or better.

BUILDING

TOMORROW'S

TRANSIT

VIA RAPID GREEN LINE

CONSTRUCTION UNDERWAY

10.35 miles connecting San Antonio International Airport through Downtown to the Missions area; service is projected to begin in 2028 with buses arriving every ten minutes on weekdays.

$268M

FEDERAL
GRANT SECURED

2028

SERVICE
LAUNCH

VIA RAPID SILVER LINE

BUILDING MOMENTUM

Working with our Partners at Bexar County, we secured $100 million to advance the VIA Rapid Silver Line. Our East-West corridor connecting Frost Bank Center to Our Lady of the Lake University area has achieved 40% design progress and secured environmental clearance. The VIA Rapid Silver Line Project Offices, where our community can learn more about the project and its impacts and opportunities, opened in November 2025.

40%

DESIGN
PROGRESS

2030

SERVICE
LAUNCH

$1.1 BILLION

COMMITTED TO TRANSIT CAPITAL IMPROVEMENTS OVER THE NEXT FIVE YEARS.
That is the largest investment in transit in and from our region, and it’s already making a difference in how we’ve been able to transform service and your complete transit experience. These funds are already fueling construction on our advanced rapid transit projects and system upgrades.
0

REASONS TO BELIEVE

Behind every trip is a VIA team member making it happen.

We achieved the highest operator hiring growth on record, with 108 net new full-time bus operators. Our 907 operators are serving the San Antonio Region every day, enabling more frequent and reliable service across our network.

FUELING OUR ECONOMY

FOR EVERY

$1

INVESTED IN TRANSIT
Generates

$5

FOR OUR LOCAL ECONOMY AND COMMUNITY
And we are investing

$1.1B

OVER THE NEXT FIVE YEARS

That return comes from two simple places. First, better transit means families spend less on gas, car repairs, and parking. Second, the money we spend to build and run the system creates real jobs — putting paychecks into the pockets of our neighbors and keeping money in our local economy.

That is the largest investment in transit in and from our region, and it’s already making a difference in how we’ve been able to transform service and your complete transit experience. These funds are already fueling construction on our advanced rapid transit projects and system upgrades.

THANKS FOR RIDING WITH US IN 2025

That's a wrap!

907

TOTAL
OPERATORS

Adding 108 net new operators allowed us to exceed our delivery goals and provide our customers with better, more reliable service.

31.6

MILLION TRIPS
IN 2025

Add up all the connections we’ve delivered for the community, and it equals a big leap for the region we’re proud to serve.

44%

BETTER BUS
PLAN COMPLETE

That’s three years ahead of schedule. 14 routes were improved in 2025 and an additional 21% will be improved by May 2026.

VIA LINK

35% GROWTH IN VIA LINK SERVICE

The on-demand service launched a new Southeast Zone with more zones planned.

50%+

PARK & RIDE
RIDERSHIP GROWTH

We helped more riders discover the convenience of Park & Ride for their commutes, concerts, and other major connections.

98%

VIATRANS CUSTOMER
SATISFACTION

We’re delivering independence and a culture of going above and beyond for every customer.
AND
ALL OF THIS WHILE EARNNG

#1

CUSTOMER SATISFACTION IN TRANSIT INDUSTRY

87%

Customer Satisfaction in 2025 - the highest rating in the U.S. transit.
LOOKING AHEAD

MORE TO
COME IN

2026

As we move into 2026, we have big plans focused on providing our customers with even more access to better service. Whether it’s expanding VIA Link with new zones, growing our workforce, or building on the momentum of our Green Line progress, our investments in frequency, reliability, safety, and infrastructure are moving full speed ahead to serve you better.
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