COVID-19 - VIA Metropolitan Transit

COVID-19

COVID-19

We’re Making Your Safety
Our Priority

The health and safety of our customers and staff is our top priority. Stay informed about VIA’s response to COVID-19 and how we’re working to maintain service in a safe environment.

COVID-19
  • 8/21/2020 - VIA Extends Assistance Program To Support Local Workforce

    VIA Metropolitan Transit announced Aug. 21, 2020, it will make its Workforce Assistance Pass available through Dec. 31, 2020, as local workers continue to be impacted by the social and economic effects of COVID-19. The program was introduced in June to help unemployed customers who are looking for work or training, while receiving unemployment benefits. It was originally set to expire on August 31.
    Read More button

  • 8/7/2020 - SAMCo Hosts 2020 State of Transit to Highlight Path of Resiliency to Recovery

    On Friday, Aug. 7, 2020, the 2020 State of Transit went virtual. Hosted by VIA Metropolitan Transit and the San Antonio Mobility Coalition (SAMCo), this year’s streaming event focused on VIA’s COVID-19 response and VIA’s plan to keep San Antonio moving, safely and affordably.
    Read More button

COVID-19

CURRENT AS OF FEBRUARY 2, 2021

  • Where can I find information about what VIA is doing about COVID-19?
    • We’re posting regular updates to our website at VIAinfo.net/covid-19.
    • Posters and flyers are distributed throughout our transit centers and Park & Ride facilities.
    • Signs are posted on buses.
    • Information is posted on digital screens and kiosks throughout the system.
    • Our customer care team can help with specific questions about fares and service. Please call (210) 362-2020 for help.
    • You can also follow us on Facebook and Twitter for alerts.
    • Sign up for email updates at VIAinfo.net.

  • What does it mean when my bus says ``At Safe Capacity`` in the destination sign
    • To help passengers and our operators maintain a safe distance while on board, buses have set a “safe capacity” limit of 16 passengers per trip. 
       
    • This is less than half of seated capacity for buses and will allow people to skip a seat and keep some distance. 
       
    • We’ve put more buses on popular routes so that people don’t have to wait long for the next bus to come. 
       
    • This is one of the ways VIA is helping to protect our passengers and operators. 

  • How long will the Safe Capacity Limit Be in Place?
    • We will maintain a 16-passenger limit aboard buses until further notice to allow for safe distancing between passengers. 

  • What does the “Stay Home, Work Safe” order mean for VIA?
    • The “Stay Home, Work Safe” order is to “shelter-in-place” for all persons living in San Antonio and Bexar County.
    • The Executive Order has been extended through September 16.  For updates and copies of the City and County orders, visit Bexar.org or SanAntonio.gov.
    • Under the order, everyone is required to stay home, except for essential or “covered” activities as outlined by state and local officials.
    • The order lists VIA and public transit as an essential service.
      • We will continue to run bus service for those who must still travel.
      • An Essential Service Schedule is in place.
        • Essential Service Schedules were updated on July 27 and will continue until further notice.  A complete list of routes and stops affected are available at VIAinfo.net. Service Changes Effective July 27
    • VIAtrans, and VIA Link service will continue to operate as usual.
    • The order requires everyone wear a cloth mask while in public and whenever proper social distancing is not possible (staying at least 6 feet apart).
      • Non-exempt VIA passengers will be required to use a cloth face covering over their nose and mouth to board and ride VIA vehicles, and access facilities, until further notice.
      • While supplies last, a face covering will be offered to customers who do not have one when they board the bus.

  • Are VIA riders required to wear masks?
    • Yes. It is now a federal requirement that all non-exempt passengers ages 2 and older wear a face covering over their nose and mouth while on a VIA vehicle or at a VIA facility. The new federal mandate, which reinforces VIA’s long-standing mask requirement, is effective as of February 2, 2021, and until further notice.

  • What if I have a mental health or physical health issue that prevents me from wearing a face covering/mask?

    There may be specific situations or reasons why a person may be unable to wear facial coverings/face masks: for example, a physical or mental condition or disability. If you are a person who is unable to wear a facial coverings/face mask for these reasons, please contact the VIA Accessible Services Department at (210) 362-2140 to request an accommodation.

  • Why Aren't Passengers Boarding through the back door?
    • Most VIA buses don’t have automatic back doors. They must be pushed open by passengers when exiting. This is part of the reason we offered a fare-free period, so that customers boarding through the front door could limit contact with the driver and avoid crowding, while additional safety measures were put into place

  • Is VIA stopping or reducing service?

    VIA is continuing to operate on an “Essential Service” schedule Monday, April 27, which maintains or improves current schedules for routes that continue to see high ridership and adjusts others based on changing conditions.

    Essential Service Schedules were updated on July 27 and will continue until further notice.  A complete list of routes and stops are available at VIAinfo.net.  Service Changes Effective July 27

    Riders are reminded to only make essential trips during this time and observe VIA’s requirements to practice social distancing and wear a face covering in public.

    Visit VIAinfo.net/routes for specific route schedules.

    Riders are reminded to only make essential trips during this time and observe VIA’s requirements to practice social distancing and wear a face covering in public.

  • If I feel sick, can I take VIA to go to the doctor or hospital?
    • No. If you feel sick, do not use public transit, per CDC recommendations.
    • Call your doctor or health care provider for instructions.
    • Visit the City of San Antonio’s website at www.SanAntonio.gov to take a self-screening test.
    • You can call the City’s COVID hotline at 210-207-5779, or email questions to covid-19@sanantonio.gov.

  • What is VIA doing to help protect its employees?
    • VIA has stepped up its cleaning procedures for buses, vans and facilities. This includes daily cleaning—at the end of the run and throughout the day — with solution designed to kill germs that can cause illness.
    • Operators and front-line employees have access to hand sanitizer, wipes, gloves and masks.
    • VIA issues masks to all operators and front-line workers. These are mandatory for all employees while working or while at a VIA facility.
    • Masks are offered to passengers who do not have one, while daily supplies last.
    • Alternative transportation is offered to exempt passengers who cannot wear a face covering because of a mental or physical health risk.
    • VIA employees are required to follow additional recommended steps like washing their hands often, coughing and sneezing into their arm, wiping down surfaces and staying home if they feel sick.
    • Protective barriers have been installed on all driver cabins for buses and vans.
    • Federal law requires all non-exempt passengers ages 2+ to wear a facial covering over the nose and mouth while aboard a VIA vehicle or at a transit facility. The new federal mandate, which reinforces VIA’s long-standing mask requirement, is effective as of February 2, 2021, and until further notice.
    • We have removed or restricted access to the seats nearest to the driver’s seat on our vehicles. This helps reduce interaction and promote social distancing for passengers and operators.
    • A safe capacity limit is in place for all VIA vehicles to promote social distancing among passengers and between passengers and employees.
    • VIA is performing temperature checks on all employees entering VIA facilities or reporting for duty at a VIA location.
    • Up-to-date information on how to stay healthy and safe is available to operators and employees online, in office areas, aboard buses, and at transit centers and Park & Ride facilities.
    • Employees who can perform their duties remotely have been asked to do so to promote social distancing in the workplace.

  • Do VIA operators have masks? Are they required to wear them?
    • VIA issues masks to operators as part of their personal protective equipment that also includes gloves and sanitizing products. This is in line with CDC recommendations and guidelines for the public, including public service workers.
    • All VIA employees who interact with the public are provided masks and gloves and required to wear them while working or at a VIA facility.
    • We will continue to monitor recommendations from the CDC and other health officials and take any additional steps required.

  • Does VIA have protective shields on vehicles for operators?
    • Yes, we have installed plastic barriers on all driver cabins to further protect them and others from the spread of germs.

  • Is VIA checking temperatures for employees?
    • Yes, VIA is performing temperature checks for all employees entering VIA facilities or reporting for work at a VIA location.

  • Is VIA checking temperatures for passengers?
    • Not at this time. But passengers are reminded that if they feel sick, they are not supposed to take public transit. They should call their doctor or the City’s COVID hotline for information.

  • Have any VIA employees tested positive for COVID-19?
    • Updates regarding employees who have tested positive are posted to this page.
    • A list of routes, bus numbers and times operators drove during the period prior to their last day on duty is also available.
    • All vehicles and work areas are cleaned and sanitized daily as needed as part of our enhanced safety protocols.
    • All employees are instructed to report COVID-related symptoms to their supervisor and their physician. Employees are told to stay home if they feel ill to limit exposure to others.
    • Operators are eligible for COVID-19 screening at the City’s pre-approved testing facility. They are asked to work with their supervisor to be referred for testing.

  • What is VIA doing to help protect its customers?
    • Federal law requires all non-exempt passengers and visitors at transit facilities to wear a face covering over their nose and mouth. This new federal mandate reinforces VIA’s long-standing mask requirement. It applies to all persons ages 2 and older, and is effective as of February 2, 2021, until further notice.
    • To date, no local cases have been linked to the use of public transit services.
    • VIA continues to expand its cleaning procedures for buses, vans and facilities that include daily cleaning with EPA-approved, hospital-grade solution designed to kill germs that cause illness.
    • We have removed or restricted access to several seats aboard buses to create an opportunity for social distancing, including the seats closest to the driver, and others throughout the bus.
    • We’ll continue to set a safe capacity limit of 16 passengers per trip until further notice, to allow for social distancing on board. Extra buses have been placed on popular routes to make sure all passengers are picked up.

  • When will the VIVA routes return to service?
    • VIVA routes 11, 40 and 301 are temporarily suspended.
    • This change is part of our Essential Service Schedule that keeps service going for people who must make essential trips.
    • The schedule focuses service on routes and areas with the highest demand for ridership.
    • While most museums, parks and restaurants remain closed or are open with limited capacity, we will pause service on VIVA.
    • We hope to return soon!

  • What can customers do to help stop the spread of germs?
    • Stay home
    • Wear a face covering when in public
    • Wash your hands frequently
    • Use hand sanitizer between washing
    • Cough and sneeze into their arm
    • Avoid touching your face
    • ONLY TAKE ESSENTIAL TRIPS during this time. If you do not absolutely have to travel, stay home and avoid public spaces.
    • Keep a safe distance from others when in public. At least 6-feet between you and the person next to you is recommended by the Centers for Disease Control and Prevention (CDC), health and government officials.
    • We have placed hand sanitizing stations at our offices and facilities for customers to use.
    • We have also updated the information available on our website, aboard our buses, and at our transit centers and Park & Ride facilities to ensure customers can stay informed.
    • You can find this and other helpful information at WWW.CDC.GOV.

  • How often are buses / facilities cleaned?
    • VIA vehicles and facilities are cleaned daily with CDC-approved solution.
    • We have stepped up our cleaning and disinfecting routine to include additional cleaning during the day, as well as overnight.
    • This includes detailing of high-traffic areas aboard the vehicle like handles, rails, straps and seats.

  • What does VIA use to clean buses and facilities?
    • VIA uses an CDC-approved disinfectant to help kill germs that cause illnesses like flu and coronavirus.

  • Will VIA continue making Food Bank deliveries?
    • We will continue to partner with the Food Bank to make deliveries to homebound residents and support their food distribution events as long as resources are available.
    • As COVID-19 conditions change, we may no longer be able to dedicate vehicles or staff to these programs.
    • We’re proud of our work to fight hunger alongside the Food Bank and will stay active for as long as possible.

  • How do COVID-19 changes affect customers who use wheelchairs?
    • VIA has put safety measures in place to ensure customers and staff are protected when riding with VIA or at a VIA facility.
    • Maximum passenger limits are in place for bus and VIAtrans riders to allow for social distancing.
    • Face covering requirements are in place for all non-exempt riders on bus and VIAtrans trips. Persons who have a mental or physical health issue that prevents them from wearing a face covering over their nose and mouth can show their VIAtrans ID or Reduced Fare ID to ride without one.
    • Operators will still assist riders in wheelchairs or other mobility assisted device, including kneeling the bus when boarding and helping with securing the chair while on board.
    • For questions about VIAtrans service during COVID-19, please call 210-362-5050.

  • When will VIA begin hiring again?
    • VIA has resumed hiring for essential positions, including bus operators.
    • Please visit VIAinfo.net/employment for a list of available positions and information about how to apply.

COVID-19
  • 02/01/2020: Two VIA Employees Test Positive for Covid-19

    We are reporting today that two VIA employees tested positive for COVID-19. There are currently 44 active cases, with 39 employees recovering at home. To date, 179 VIA operators, 81 administrative employees, and 99 maintenance staff members have reported testing positive, of which 311 employees have recovered and returned to work.

    An Administrative Employee who reported testing positive was last on duty January 20 and is now recovering at home.

    An Paratransit Operator who reported testing positive was last on duty January 27 and is now recovering at home.

    Vehicles, work areas, and areas the employees may have visited prior to their last day have been cleaned and disinfected as part of our enhanced daily cleaning protocols. We are in the process of notifying persons who may have come into close contact with the employee, including co-workers and others.

    All employees and contracted workers are required to wear face coverings and practice social distancing while on a VIA bus or at a VIA facility. We’ll continue with all recommended precautions to keep customers and employees safe.

    See additional information about VIA’s coronavirus response and prevention efforts on this page and FAQs below.

  • 01/29/2020: VIA Employee Tests Positive for Covid-19

    We are reporting today that one VIA employee tested positive for COVID-19. There are currently 52 active cases, with 47 employees recovering at home. To date, 178 VIA operators, 80 administrative employees, and 99 maintenance staff members have reported testing positive, of which 301 employees have recovered and returned to work.

    An Administrative Employee who reported testing positive was last on duty January 27 and is now recovering at home.

    Vehicles, work areas, and areas the employees may have visited prior to their last day have been cleaned and disinfected as part of our enhanced daily cleaning protocols. We are in the process of notifying persons who may have come into close contact with the employee, including co-workers and others.

    All employees and contracted workers are required to wear face coverings and practice social distancing while on a VIA bus or at a VIA facility. We’ll continue with all recommended precautions to keep customers and employees safe.

    See additional information about VIA’s coronavirus response and prevention efforts on this page and FAQs below.

  • 01/28/2020: Four VIA Employees Test Positive for Covid-19

    We are reporting today that four VIA employees tested positive for COVID-19. There are currently 51 active cases, with 47 employees recovering at home. To date, 178 VIA operators, 79 administrative employees, and 99 maintenance staff members have reported testing positive, of which 301 employees have recovered and returned to work.

    An Administrative Employee who reported testing positive was last on duty January 25 and is now recovering at home.

    An Administrative Employee who reported testing positive was last on duty January 23 and is now recovering at home.

    A Bus Operator who reported testing positive was last on duty January 22 and is now recovering at home.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Fri., Jan. 22 100 FREDSBURG/MED TC 956 4:17 PM – 1:54 AM
    Thurs., Jan. 21 100 FREDSBURG/MED TC 956 4:17 PM – 1:54 AM
    Wed., Jan. 20 100 FREDSBURG/MED TC 956 4:17 PM – 1:54 AM
    Tues., Jan. 19 100 FREDSBURG/MED TC 956 4:17 PM – 1:54 AM
    Mon., Jan. 18 OFF -- --

    A Bus Operator who reported testing positive was last on duty January 22 and is now recovering at home.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Sat., Jan. 16 – Wed., Jan. 27 OFF -- --

    Vehicles, work areas, and areas the employees may have visited prior to their last day have been cleaned and disinfected as part of our enhanced daily cleaning protocols. We are in the process of notifying persons who may have come into close contact with the employee, including co-workers and others.

    All employees and contracted workers are required to wear face coverings and practice social distancing while on a VIA bus or at a VIA facility. We’ll continue with all recommended precautions to keep customers and employees safe.

    See additional information about VIA’s coronavirus response and prevention efforts on this page and FAQs below.

  • 01/27/2020: Four VIA Employees Test Positive for Covid-19

    We are reporting today that four VIA employees tested positive for COVID-19. There are currently 48 active cases, with 45 employees recovering at home. To date, 176 VIA operators, 77 administrative employees, and 99 maintenance staff members have reported testing positive, of which 300 employees have recovered and returned to work.

    An Administrative Employee who reported testing positive was last on duty January 25 and is now recovering at home.

    An Administrative Employee who reported testing positive was last on duty January 21 and is now recovering at home.

    A Maintenance Employee who reported testing positive was last on duty January 22 and is now recovering at home.

    A Bus Operator who reported testing positive was last on duty January 22 and is now recovering at home.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Thurs., Jan. 21 100 PRIMO/MEDICAL CENTER/CENTRO PLAZA 965 2:20 PM – 1:18 AM
    Wed., Jan. 20 OFF -- --
    Tues., Jan. 19 100 PRIMO/MEDICAL CENTER/CENTRO PLAZA 953 2:20 PM – 1:18 AM
    Fri., Jan. 15 – Mon., Jan. 18 OFF -- --
    Thurs., Jan. 14 100 PRIMO/MEDICAL CENTER/CENTRO PLAZA 953 2:20 PM – 1:18 AM
    Wed., Jan. 13 100 PRIMO/MEDICAL CENTER/CENTRO PLAZA 958 2:20 PM – 1:18 AM
    Tue., Jan. 12 100 PRIMO/MEDICAL CENTER/CENTRO PLAZA 958 2:20 PM – 1:18 AM
    Mon., Jan. 11 100 PRIMO/MEDICAL CENTER/CENTRO PLAZA 968 2:20 PM – 1:18 AM

    Vehicles, work areas, and areas the employees may have visited prior to their last day have been cleaned and disinfected as part of our enhanced daily cleaning protocols. We are in the process of notifying persons who may have come into close contact with the employee, including co-workers and others.

    All employees and contracted workers are required to wear face coverings and practice social distancing while on a VIA bus or at a VIA facility. We’ll continue with all recommended precautions to keep customers and employees safe.

    See additional information about VIA’s coronavirus response and prevention efforts on this page and FAQs below.

  • 01/26/2020: Seven VIA Employees Test Positive for Covid-19

    We are reporting today that seven VIA employees tested positive for COVID-19. There are currently 51 active cases, with 47 employees recovering at home. To date, 175 VIA operators, 75 administrative employees, and 98 maintenance staff members have reported testing positive, of which 294 employees have recovered and returned to work.

    An Administrative Employee who reported testing positive was last on duty January 22 and is now recovering at home.

    A Maintenance Employee who reported testing positive was last on duty January 15 and is now recovering at a local hospital.

    A Maintenance Employee who reported testing positive was last on duty January 19 and is now recovering at home.

    A Maintenance Employee who reported testing positive was last on duty January 20 and is now recovering at home.

    A Bus Operator who reported testing positive was last on duty January 22 and is now recovering at home.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Fri., Jan. 22 32 STEVES AVE/BROOKS T/C 570 3:39 AM – 2:29 PM
    96 VANCE JACKSON/UNIV PARK
    Tues., Jan. 19 – Thurs., Jan. 21 OFF -- --
    Mon., Jan. 18 613 HERITAGE NW 600 5 AM – 2:55 PM
    619 INDIAN CRK
    Sun., Jan. 17 32 STEVES AVE / BROOKS T/C 570 3:39AM – 2:29 PM
    96 VANCE JACKSON/UNIV PARK
    Sat., Jan. 16 8 N. ST MARYS/RANDOLPH P/R 485 5:07 AM – 3:18 PM
    67 LAREDO ST/LAS PALMAS
    Tues., Jan. 12 – Fri., Jan. 15 OFF -- --

    A Bus Operator who reported testing positive was last on duty January 23 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Sat., Jan. 23 ELLIS ALLEY 430 12 PM – 1 PM
    3 SAN PEDRO AVE/3 NORTH STAR 430 1 PM – 2 PM
    76 W COMMERCE/KEL-LAC -- --
    24 E. HOUSTON/EASTWD INDUS ELLIS ALLEY 430 2 PM – 3 PM
    34 S ST MARY'S/BROOKS T/C 314 3 PM – 4:16 PM
    ELLIS ALLEY 314 4:16 PM – 6:45 PM
    51 NOGALITOS ST/MADLA T/C 599 6:45 PM – 8:30 PM
    599 8:30 PM – 9 PM
    Fri., Jan. 22 RESERVES -- 5:10 AM – 12:58 PM
    Thurs., Jan. 21 648 STONE OAK/N STAR T/C 549 4:11 AM – 11:29 AM
    Wed., Jan. 20 3 SAN PEDRO AVE/3 NORTH STAR 537 4:03 PM – 7:39 PM
    76 W COMMERCE/KEL-LAC
    Tues., Jan. 19 OFF -- --
    Mon., Jan. 18 RESERVES -- 12:05 PM – 1:31 PM
    3 SAN PEDRO AVE/3 NORTH STAR 476 1:31 PM – 11:29 PM
    76 W COMMERCE/KEL-LAC
    Sun., Jan. 17 OFF -- --
    Sat., Jan. 16 97 WEST AVENUE/RIM/WORTH/PK 446 1:06 PM – 8:49 PM

    A Bus Operator who reported testing positive was last on duty January 20 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Wed., Jan. 20 103 PRIMO ZARZAMORA 979 6:23 AM – 11:27 AM
    42/88 ROOSEVELT/BANDERA FREQUENT 626 1:48 PM – 15:13 PM
    Tues., Jan. 19 103 PRIMO ZARZAMORA 979 6:23 AM – 11:27 AM
    42/88 ROOSEVELT/BANDERA FREQUENT 696 1:48 PM – 5:13 PM
    Sun., Jan. 17 – Mon., Jan. 18 OFF -- --
    Sat., Jan. 16 97 WEST AVE 476 4:57 AM – 1:56 PM
    Fri., Jan. 15 103 PRIMO ZARZAMORA 988 6:23 AM – 11:27 AM
    42/88 ROOSEVELT/BANDERA FREQUENT 978 1:48 PM – 5:13 PM

    Vehicles, work areas, and areas the employees may have visited prior to their last day have been cleaned and disinfected as part of our enhanced daily cleaning protocols. We are in the process of notifying persons who may have come into close contact with the employee, including co-workers and others.

    All employees and contracted workers are required to wear face coverings and practice social distancing while on a VIA bus or at a VIA facility. We’ll continue with all recommended precautions to keep customers and employees safe.

    See additional information about VIA’s coronavirus response and prevention efforts on this page and FAQs below.

  • 01/25/2020: Eight VIA Employees Test Positive for Covid-19

    We are reporting today that eight VIA employees tested positive for COVID-19. There are currently 45 active cases, with 43 employees recovering at home. To date, 172 VIA operators, 74 administrative employees, and 95 maintenance staff members have reported testing positive, of which 293 employees have recovered and returned to work.

    An Administrative Employee who reported testing positive was last on duty January 21 and is now recovering at home.

    A Bus Operator who reported testing positive was last on duty January 18 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Tues., Jan. 19 – Fri., Jan. 22 OFF -- --
    Mon., Jan. 18 552 NE LOOP 410/RANDOLPH P/R 559 2:55 PM – 11:59 PM
    WW WHITE RD
    Sat., Jan. 16 – Sun., Jan. 17 OFF -- --
    Fri., Jan. 15 2 BLANCO/ LOOP 1604/281 458 3:59 PM – 1:18 AM
    34 S ST MARY'S / BROOKS T/C
    Thurs., Jan. 14 2 BLANCO/ LOOP 1604/281 458 3:59 PM – 1:18 AM
    34 S ST MARY'S / BROOKS T/C
    Tues., Jan. 12 – Wed., Jan. 13 OFF -- --

    A Bus Operator who reported testing positive was last on duty January 20 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Thurs., Jan. 21 – Mon., Jan. 25 OFF -- --
    Wed., Jan. 20 RESERVES -- 1:40 PM – 3:38 PM
    10 NACO BROADWY/NACO PASS 751 3:48 PM – 10:30 PM
    51 NOGALITOS ST/MADLA T/C
    Tues., Jan. 19 RESERVES -- 12:10 PM – 2:10 PM
    522 BABCOCK/LAS PALMAS/WOODWAY PK 511 2:30 PM – 10:09 PM
    Mon., Jan. 18 ELLIS ALLEY 751 12 PM - 1 PM
    616 SKY HARBR/617 RAINBOW HILLS 751 1 PM – 3 PM
    552 NE LOOP 410/RANDOLPH P/R 741 3 PM - 4:30 PM
    ELLIS ALLEY 438 4:30 PM – 5 PM
    42 ROOSEVELT/MSN DEL LAGO 438 5 PM - 8 PM
    ELLIS ALLEY 438 8 PM – 8:30 PM
    100 FREDSBURG/MED TC 438 8:30 PM – 10:30 PM
    Sat., Jan. 16 – Sun., Jan. 17 OFF -- --
    Fri., Jan. 15 RESERVES 12:25 PM – 4:23 PM
    14 PERRIN BEITL / DOWNTWN ONLY 4:33 PM – 7:45 PM

    A Bus Operator who reported testing positive was last on duty January 21 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Thurs., Jan. 21 32 STEVES AVE/BROOKS T/C 562 1 PM – 10:31 PM
    96 VANCE JACKSON/UNIV PARK
    Wed., Jan. 20 32 STEVES AVE/ BROOKS T/C 562 1 PM – 10:31 PM
    96 VANCE JACKSON/UNIV PARK
    Tues., Jan. 19 32 STEVES AVE/BROOKS T/C 563 1 PM – 10:31 PM
    96 VANCE JACKSON/UNIV PARK
    Sun., Jan. 17 – Mon., Jan. 18 OFF -- --
    Sat., Jan. 16 603 MEDICAL CTR/UNIV. HTS/UNIV. HTS 458 1:01 PM – 9:46 PM
    Fri., Jan. 15 32 STEVES AVE/BROOKS T/C 563 1 PM – 10:31 PM
    96 VANCE JACKSON/UNIV PARK
    Thurs., Jan. 14 32 STEVES AVE/BROOKS T/C 597 1 PM – 10:31 PM
    96 VANCE JACKSON/UNIV PARK
    Wed., Jan. 13 OFF -- --

    A Bus Operator who reported testing positive was last on duty December 17 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Fri., Dec. 18 – Sun., Jan. 24 OFF -- --

    A Bus Operator who reported testing positive was last on duty January 7 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE # BUS # TIME(S)
    Mon, Jan. 8– Sun., Jan. 24 OFF -- --

    A Bus Operator who reported testing positive was last on duty January 19 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Wed., Jan. 20 – Sun., Jan. 24 OFF -- --
    Tues., Jan. 19 524 GENERAL MCMULLEN FREQUENT 700 1:30 PM – 9:51 PM
    Mon., Jan. 18 534 WURZBACH FREQUENT 508 2:25 PM – 10:41 PM
    Thurs., Jan. 14 – Sun., Jan. 17 OFF -- --

    A Bus Operator who reported testing positive was last on duty January 11 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Mon., Jan. 11 102 PRIMO MILITARY 950 4:06 AM – 9:24 AM
    Sat., Jan. 9- Sun., Jan. 10 OFF -- --

    Vehicles, work areas, and areas the employees may have visited prior to their last day have been cleaned and disinfected as part of our enhanced daily cleaning protocols. We are in the process of notifying persons who may have come into close contact with the employee, including co-workers and others.

    All employees and contracted workers are required to wear face coverings and practice social distancing while on a VIA bus or at a VIA facility. We’ll continue with all recommended precautions to keep customers and employees safe.

    See additional information about VIA’s coronavirus response and prevention efforts on this page and FAQs below.

  • 01/22/2020: Nine VIA Employees Test Positive for Covid-19

    We are reporting today that nine VIA employees tested positive for COVID-19. There are currently 46 active cases, with 43 employees recovering at home. To date, 165 VIA operators, 73 administrative employees, and 95 maintenance staff members have reported testing positive, of which 284 employees have recovered and returned to work.

    An Administrative Employee who reported testing positive was last on duty January 12 and is now recovering at home.

    An Administrative Employee who reported testing positive was last on duty January 13 and is now recovering at home.

    An Administrative Employee who reported testing positive was last on duty January 19 and is now recovering at home.

    Maintenance Employee who reported testing positive was last on duty January 15 and is now recovering at home.

    A Maintenance Employee who reported testing positive was last on duty January 19 and is now recovering at home.

    A Paratransit Operator who reported testing positive was last on duty January 7 and is now recovering at home.

    A Paratransit Operator who reported testing positive was last on duty November 4 and is now recovering at home.

    A Paratransit Operator who reported testing positive was last on duty January 20 and is now recovering at home.

    A Bus Operator who reported testing positive was last on duty January 21 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Thurs., Jan. 21 8 N. ST MARYS/RANDOLPH P/R 710 5:07 AM – 7:20 AM
    67 LAREDO ST/LAS PALMAS
    Wed., Jan. 20 OFF -- --
    Tues., Jan. 19 8 N. ST MARYS/RANDOLPH P/R 683 5:07 AM – 9:35 AM
    67 LAREDO ST/LAS PALMAS
    Sat., Jan. 16 – Mon., Jan. 18 OFF -- --
    Fri., Jan. 15 8 N. ST MARYS/RANDOLPH P/R 692 5:07 AM – 4:20 PM
    67 LAREDO ST/LAS PALMAS
    Thurs., Jan. 14 8 N. ST MARYS/RANDOLPH P/R 733 5:07 AM – 4:20 PM
    67 LAREDO ST/LAS PALMAS
    Wed., Jan. 13 8 N. ST MARYS/RANDOLPH P/R 591 5:07 AM – 4:20 PM
    67 LAREDO ST/LAS PALMAS
    Tues., Jan. 12 OFF -- --

    Vehicles, work areas, and areas the employees may have visited prior to their last day have been cleaned and disinfected as part of our enhanced daily cleaning protocols. We are in the process of notifying persons who may have come into close contact with the employee, including co-workers and others.

    All employees and contracted workers are required to wear face coverings and practice social distancing while on a VIA bus or at a VIA facility. We’ll continue with all recommended precautions to keep customers and employees safe.

    See additional information about VIA’s coronavirus response and prevention efforts on this page and FAQs below.

  • 01/21/2020: Two VIA Employees Test Positive for Covid-19

    We are reporting today that two VIA employees tested positive for COVID-19. There are currently 40 active cases, with 38 employees recovering at home. To date, 161 VIA operators, 70 administrative employees, and 93 maintenance staff members have reported testing positive, of which 281 employees have recovered and returned to work.

    A Maintenance Employee who reported testing positive was last on duty January 19 and is now recovering at home.

    A Bus Operator who reported testing positive was last on duty January 15 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Sat., Jan. 16 – Thurs., Jan. 21 OFF -- --
    Fri., Jan. 15 605 UTSA/MAINLAND 677 1:05 PM – 9:42 PM
    660 UNIV P/R/ 660 UTSA/NW VISTA
    Thurs., Jan. 14 605 UTSA/MAINLAND 551 1:05 PM – 9:42 PM
    660 UNIV P/R/ 660 UTSA/NW VISTA
    Wed., Jan. 13 605 UTSA/MAINLAND 626 1:05 PM – 9:42 PM
    660 UNIV P/R/ 660 UTSA/NW VISTA
    Tues., Jan. 12 605 UTSA/MAINLAND 566 1:05 PM – 9:42 PM
    660 UNIV P/R/ 660 UTSA/NW VISTA

    Vehicles, work areas, and areas the employees may have visited prior to their last day have been cleaned and disinfected as part of our enhanced daily cleaning protocols. We are in the process of notifying persons who may have come into close contact with the employee, including co-workers and others.

    All employees and contracted workers are required to wear face coverings and practice social distancing while on a VIA bus or at a VIA facility. We’ll continue with all recommended precautions to keep customers and employees safe.

    See additional information about VIA’s coronavirus response and prevention efforts on this page and FAQs below.

  • 01/20/2020: Nine VIA Employees Test Positive for Covid-19

    We are reporting today that nine VIA employees tested positive for COVID-19. There are currently 39 active cases, with 37 employees recovering at home. To date, 160 VIA operators, 70 administrative employees, and 92 maintenance staff members have reported testing positive, of which 280 employees have recovered and returned to work.

    An Administrative Employee who reported testing positive was last on duty January 15 and is now recovering at home.

    An Administrative Employee who reported testing positive was last on duty January 7 and is now recovering at home.

    An Administrative Employee who reported testing positive was last on duty January 18 and is now recovering at home.

    An Administrative Employee who reported testing positive was last on duty January 13 and is now recovering at home.

    A Paratransit Operator who reported testing positive was last on duty January 15 and is now recovering at home.

    A Bus Operator who reported testing positive was last on duty January 15 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Fri., Jan. 15 552 LOOP 410/W.W. WHITE 629 6:08 AM – 2:11 PM
    Thurs., Jan. 14 552 LOOP 410/W.W. WHITE 334 6:08 AM – 2:11 PM
    Wed., Jan. 13 552 LOOP 410/W.W. WHITE 708 6:08 AM – 2:11 PM
    Tues., Jan. 12 552 LOOP 410/W.W. WHITE 738 6:08 AM – 2:11 PM
    Mon., Jan. 11 552 LOOP 410/W.W. WHITE 716 6:08 AM – 2:11 PM
    Sat., Jan. 9 – Sun., Jan. 10 OFF -- --
    Fri., Jan. 8 552 LOOP 410/W.W. WHITE 580 6:08 AM – 2:11 PM
    Thurs., Jan. 7 552 LOOP 410/W.W. WHITE 306 6:08 AM – 2:11 PM
    Wed., Jan. 6 552 LOOP 410/W.W. WHITE 744 6:08 AM – 2:11 PM
    Tues., Jan. 5 552 LOOP 410/W.W. WHITE 743 6:08 AM – 2:11 PM

    A Bus Operator who reported testing positive was last on duty January 15 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Fri., Jan. 15 42 SOUTH ST. MARY’S/88 BANDERA 512 5:04 AM – 1:13 PM
    Thurs., Jan. 14 42 SOUTH ST. MARY’S/88 BANDERA 512 5:04 AM – 1:13 PM
    Tues., Jan. 12 – Wed., Jan. 13 OFF -- --
    Mon, Jan. 11 14 PERRIN BEITEL SKIP/51 NOGALITOS 585 4:30 AM – 1:47 PM
    Sun., Jan. 10 14 PERRIN BEITEL SKIP/51 NOGALITOS 540 4:30 AM – 1:47 PM
    Sat., Jan. 9 97 WEST AVE. 647 6:09 AM – 2:31 PM
    Fri., Jan. 8 OFF -- --
    Thurs., Jan. 7 42 SOUTH ST. MARY’S/88 BANDERA 542 4:02 AM – 12:43 PM
    Tues., Jan. 5 – Wed., Jan. 6 OFF -- --

    A Bus Operator who reported testing positive was last on duty January 11 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Tues., Jan. 12 – Wed., Jan. 20 OFF -- --
    Mon., Jan. 11 82 CULEBRA/95 FREDERICKSBURG 403 10:18 AM – 5:42 PM
    Sun., Jan. 10 552 LOOP 410/W.W. WHITE 552 4:39 AM – 12:47 PM

    A Bus Operator who reported testing positive was last on duty January 14 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE # BUS # TIME(S)
    Fri., Jan. 15 – Wed., Jan. 20 OFF -- --
    Thurs., Jan. 14 46 COMMERCIAL/GILLETTE 635 2:40 PM – 1:31 AM
    46-48 LINEUP/246 LINEUP
    Wed., Jan. 13 46 COMMERCIAL/GILLETTE 439 2:40 PM – 1:31 AM
    46-48 LINEUP/246 LINEUP
    Tues., Jan. 12 46 COMMERCIAL/GILLETTE 422 2:40 PM – 1:31 AM
    46-48 LINEUP/246 LINEUP
    Mon, Jan. 11 46 COMMERCIAL/GILLETTE 432 2:40 PM – 1:31 AM
    46-48 LINEUP/246 LINEUP

    Vehicles, work areas, and areas the employees may have visited prior to their last day have been cleaned and disinfected as part of our enhanced daily cleaning protocols. We are in the process of notifying persons who may have come into close contact with the employee, including co-workers and others.

    All employees and contracted workers are required to wear face coverings and practice social distancing while on a VIA bus or at a VIA facility. We’ll continue with all recommended precautions to keep customers and employees safe.

    See additional information about VIA’s coronavirus response and prevention efforts on this page and FAQs below.

  • 01/19/2020: Eight VIA Employees Test Positive for Covid-19

    We are reporting today that eight VIA employees tested positive for COVID-19. There are currently 31 active cases, with 29 employees recovering at home. To date, 155 VIA operators, 66 administrative employees, and 92 maintenance staff members have reported testing positive, of which 279 employees have recovered and returned to work.

    An Administrative Employee who reported testing positive was last on duty January 15 and is now recovering at home.

    An Administrative Employee who reported testing positive was last on duty January 13 and is now recovering at home.

    Maintenance Employee who reported testing positive was last on duty January 8 and is now recovering at home.

    A Paratransit Operator who reported testing positive was last on duty January 13 and is now recovering at home.

    A Paratransit Operator who reported testing positive was last on duty January 13 and is now recovering at home.

    A Paratransit Operator who reported testing positive was last on duty January 8 and is now recovering at home.

    A Bus Operator who reported testing positive was last on duty January 7 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Fri., Jan. 8 – Fri., Jan. 15 OFF -- --
    Thurs., Jan. 7 36 PRESA/90 WOODLAWN/INGRAM T/C 578 10:03AM – 5:32PM
    Tues., Jan. 5 – Wed., Jan. 6 OFF -- --

    A Bus Operator who reported testing positive was last on duty January 5 and is now recovering at home. A list of routes they operated before their last day is listed below.

    DAY/DATE ROUTE INFORMATION BUS # TIME(S)
    Tues., Jan. 5 6 US 281/IH-37 EXPRESS 384 5:08AM – 9:57AM
    Sun., Jan. 3 – Mon., Jan. 4 OFF - -
    Sat., Jan. 2 647/648 NORTH STAR/HARRY WURZBACH 425 5:23AM – 1:30PM
    Fri., Jan. 1 20 NEW BRAUNFELS/26 M.L.K. FREQUENT 440 6:07AM – 2:22PM
    Thurs., Dec. 31 20 NEW BRAUNFELS/26 M.L.K. FREQUENT 643 6:23AM – 3:23PM
    Wed., Dec. 30 6 US 281/IH-37 EXPRESS 381 5:08AM – 9:57AM
    96 VANCE JACKSON 494 1:19PM – 4:14PM
    Fri., Dec. 25 – Fri., Dec. 29 OFF - -

    Vehicles, work areas, and areas the employees may have visited prior to their last day have been cleaned and disinfected as part of our enhanced daily cleaning protocols. We are in the process of notifying persons who may have come into close contact with the employee, including co-workers and others.

    All employees and contracted workers are required to wear face coverings and practice social distancing while on a VIA bus or at a VIA facility. We’ll continue with all recommended precautions to keep customers and employees safe.

    See additional information about VIA’s coronavirus response and prevention efforts on this page and FAQs below.

  • 06/05/2020: VIA Link Safe Capacity Limit Goes Into Effect June 8

    Beginning Monday, June 8VIA Link trips will have a “safe capacity” limit of two (2) riders per trip. This helps maintain social distancing and provides a safer space for everyone traveling.

    Up to three (3) passengers may be allowed for passengers traveling with a companion, such as parents traveling with a child or VIAtrans customers with someone to assist them.

    Once a VIA Link van has reached the limit, it can no longer accept new fares. A separate vehicle will be sent to pick up additional passengers in the area.

    Face coverings are still required for all VIA customers and employees while on board a VIA vehicle or at a VIA facility,
    where proper social distancing may not be possible.

    VIA Link is an on-demand transit service available in VIA’s Northeast Zone. For more information about VIA Link, visit VIAinfo.net/Link or call (210) 362-2020. Check back on this page to learn about the steps VIA is taking to keep our passengers and employees safe.

  • 06/01/2020: VIA Offers Workforce Assistance Pass for Unemployed Riders

    While our community recovers from the social and economic effects of the ongoing COVID-19 crisis, VIA Metropolitan Transit is providing safe, reliable transit options to help people get back on their feet, including a new fare assistance program for unemployed customers.

    When fare collection resumes on Monday, June 1—after a 10-week fare-relief period—persons who are unemployed can request VIA’s new Workforce Assistance Pass. The complimentary pass is good for 31 days from activation and is available for any VIA customer who presents a copy of their unemployment benefit statement (dated May 15 or after) and a current photo ID at a VIA ticket window during normal business hours

    The program will continue through August 2020. Customers are required to follow social distancing and safety guidelines in place at all VIA facilities and Code of Conduct guidelines while riding, including requirements for non-exempt passengers wearing face coverings and rules against joyriding.

    Upon review of the customer’s statement of benefits and ID card, a pass will be issued using the free VIA goMobile app or on a VIA goCard. One per customer. Customers with extended unemployment benefits can request a subsequent 31-day pass by following the same process: presenting their updated statement of unemployment benefits and ID card with photo at a VIA ticket window.

    VIAtrans customers requesting Workforce Assistance Passes can contact VIA’s goLine at (210) 362-2020 for more information and instructions on how to apply for a pass via email.

    “VIA’s Workforce Assistance Pass helps put opportunity within reach for people who rely on us to provide safe, reliable transportation to get to training and look for work” VIA President/CEO Jeffrey C. Arndt said. “The services VIA provides are a lifeline for many in our community—every day and perhaps especially during a crisis. We are in this together.”

  • 05/17/2020: VIA Letter to the Community from President and CEO Jeff Arndt

    Image: Spanish ButtonMay, 17, 2020

    Moving people. That’s what we do.

    For over 40 years, VIA Metropolitan Transit has kept San Antonio moving when it matters most.

    Today, as our community rallies to support each other through the COVID-19 crisis, VIA is providing essential service for people who need to get to work, to get groceries and supplies, and get back home again safely. We’re here for you.

    During this time of change and uncertainty, we’re staying focused on what matters most: your health and safety. When COVID-19 hit, we acted quickly to put important measures in place for our customers and employees.

    We’ll continue doing all we can, including keeping the following procedures in place:

    • Cleaning and disinfecting buses, vans and facilities throughout the day, in addition to our regular nightly cleaning
    • Extending fare-relief period through May 31, for faster, safer boarding
    • Requiring employees and customers wear face coverings and providing one to passengers if needed
    • Promoting a safe capacity limit on buses and vans to help with social distancing
    • Putting more buses on busiest routes and adjusting schedules to maintain essential service
    • Protecting operators and other frontline employees with additional safety measures and protective equipment

    In the days and months ahead, VIA will continue to connect workers to jobs, students to training and consumers to goods and services to help speed our economic and social recovery. And while this crisis has magnified the challenges we faced before COVID-19, it has also put into sharper focus how VIA service is a lifeline for thousands of San Antonians, now more than ever.

    As we all adjust to a “new normal,” we still believe putting opportunity within everyone’s reach is the key to uplifting a community. That’s why we’ll keep fighting for the support and funding to deliver the service you want, need and deserve. And while we plan for tomorrow, we’re taking account of the many things we can be grateful for today.

    We’re thankful to all frontline workers, including our own VIA team — the bus and van operators, maintenance crews, police officers, customer care representatives and many others whose dedication throughout this COVID-19 season shows the true heart of public service. You have always been essential.

    Thanks also to our customers who have helped slow the spread of COVID-19 by limiting travel and following safety guidelines. You’re doing your part to help protect VIA customers and employees. Let’s keep it going.

    Thank you, San Antonio, for being a city that rallies for its neighbors. You are our inspiration and it is our privilege to serve you.

    Sincerely,

    COVID-19

    Jeffrey C. Arndt
    President and Chief Executive Officer
    VIA Metropolitan Transit

  • 05/15/2020: VIA Will Resume Fare Collection June 1

    VIA Metropolitan Transit will extend its fare-relief period through Sunday, May 31, 2020. Fare collection will begin again on Monday, June 1.

    Online sales will resume through the free VIA goMobile ticketing app and at VIAinfo.net/purchase-passes. Customer information and ticket windows will reopen on Wednesday, May 20, for pass and ticket sales. Click on the Customer Service Centers tab on VIA’s Contact page.

    The following health and safety measures will remain in place until further notice:

    • Enhanced cleaning and disinfecting procedures will continue for VIA buses, vans and facilities, including mid-day and overnight cleaning to ensure a safe space for customers and operators.
    • VIA will continue to maintain a “safe capacity” maximum load of 16 passengers at a time to promote social distancing and protect everyone on board. All passengers must be seated and exit through the rear door.
    • VIA will continue to operate its Essential Service Schedule that went into effect April 27, which adjusts bus routes and hours, moving several routes to a “Sunday” schedule and adding frequency to others that continue to see high ridership. For a detailed schedule list, please visit VIAinfo.net/routes.
    • VIA will continue to require all non-exempt passengers age 10 and older to wear a face covering to board a vehicle or access a VIA facility, where proper social distancing (6 feet apart) may not be possible. While supplies last, a face covering will be made available on vehicles for customers who do not have one. Staff and operators must also continue to wear a face covering while working or while at a VIA facility.
    • Temperature checks for all VIA employees entering a VIA facility will continue to ensure that staff members are healthy when interacting with the public.

    VIA will continue to take these extra steps and monitor developments, along with recommendations from local, state and federal health officials, to determine if additional measures are needed. Keep checking back on this page to see updates and learn more about what VIA is doing to keep customers and employees safe.

  • 04/17/2020: VIA Customers Required to Wear Face Covering Beginning Wednesday, April 22

    The City of San Antonio and Bexar County are now requiring everyone age 10 and older to wear masks/face coverings when in public places, particularly when proper social distancing is not possible. This includes public transit vehicles.

    While no local coronavirus cases have been linked to public transit use, VIA is requiring customers and employees to take the extra precaution in accordance with the local orders, for their safety and the safety of everyone who continues to make essential trips with VIA.

    Anyone not observing the City/County order may not be allowed to board or may be asked to exit the vehicle or facility, beginning Wednesday, April 22.

    Operators will remind any customer not wearing a face covering of the new requirement and signs are being placed on all buses, vans and facilities.

    Masks must cover the nose and mouth and be worn whenever a person cannot maintain appropriate distance, such as when aboard a bus. These can include face masks that are purchased or one of these acceptable options:

    • Homemade cloth masks
    • Handkerchiefs
    • Bandanas
    • Scarves

    Customers should wear their face coverings while waiting at the bus stop, when inside a transit center or Park & Ride facility, and while aboard a VIA bus or van. The new order does not replace the need to maintain physical distance—at least 6 feet between you and the person next to you—whenever possible.

    VIA provides masks, gloves, hand sanitizer and disinfecting wipes to operators and maintenance staff who are supporting VIA’s expanded cleaning protocols, including mid-day and overnight cleaning of vehicles and facilities.

  • 04/07/2020: VIA Sets ‘Safe Capacity’ Limits on Buses Starting Wednesday
    Customers reminded to wear masks, skip a seat when riding

    Image: People boarding bus at BrooksVIA will implement a “safe capacity” maximum-passenger load of 16 riders at a time, beginning Wednesday, April 8. It’s the next of several steps VIA has taken to help protect passengers and operators while continuing to provide essential trips.

    VIA set a goal of decreasing passenger loads to allow for social distancing aboard buses when routes began running on a modified “Saturday” schedule this week. Drivers were asked to keep an informal count and called in to Dispatch for a “spacer” bus to be sent out on the route. On Wednesday, VIA will begin enforcing the 16-passenger limit and continue to send out additional buses throughout the day to relieve overages.

    Once a bus reaches 16 passengers, operators will display a message in the bus destination sign that reads “At Safe Capacity.” This will let customers know that the bus is at its maximum load for that trip and they should board the next bus. This helps maintain social distancing and provides a safer space for everyone traveling.

    Maintaining a safe capacity limit will further promote social distancing and protect everyone on board. A VIA bus typically carries 35-40 seated passengers. The 16-person limit would represent less than half of the seating capacity. Passengers will not be allowed to stand. Riders using walkers or wheelchairs can continue to ask for assistance when boarding.

    Local health and government officials, along with the Centers for Disease Control and Prevention (CDC), now recommend that everyone cover their nose and mouth while outside their homes, including when taking public transportation. San Antonians are asked to wear a face covering while out in public.

    While no local coronavirus cases have been linked to public transit use, VIA is asking customers and employees to take the extra precaution for their safety and the safety of everyone who continues to make essential trips. Other measures in place, include:

    • Gloves, masks, hand sanitizer and wipes for operators.
    • Enhanced cleaning and disinfecting program for vehicles and facilities, including overnight and mid-day cleanings of high-traffic, high-touch surfaces like doors, handles, rails, straps, stop buttons and seats.
    • Hand-sanitizing stations for customers and employees to use between hand washing.
    • Audio and visual safety messaging in English and Spanish for passengers.
    • Fares suspended through April 30 so customers don’t have to touch the fare box or crowd the door when boarding, to further protect operators and customers.
    • Removal of or restricted access to seats nearest to the driver.
    • Seat covers or signs reminding passengers to practice social distancing by skipping a seat.
    • Reduced routes and hours to maintain service for essential trips only.
    • Additional “spacer” buses on routes to help avoid crowding.

    VIA began implementing temporary service adjustments Monday, April 6, in response to lower demand for service, while maintaining essential service for those who must continue to travel.  Riders should only make essential trips during this time, and observe the city’s “Stay Home, Work Safe” order that requires residents in the area to shelter in place and practice social distancing in public.

    A detailed list of changes is available at VIAinfo.net. Customers can plan bus trips on the VIA goMobile app or on Google by entering a trip date starting April 6. For assistance planning trips, call our VIA Go Line at (210) 362-2020.

    For updates and information about VIA’s response to COVID-19, visit VIAinfo.net/covid-19.

  • 04/04/2020: VIA Service Changes Start Monday, April 6 - Here’s What Riders Can Expect

    Temporary service adjustments begin Monday, April 6 when VIA routes move to “Saturday” schedules, with some reduced hours and routes. Riders should only make essential trips during this time, and observe the city’s “Stay Home, Work Safe” order that requires residents in the area to shelter in place and help slow the spread of coronavirus (COVID-19) and practice social distancing in public.

    VIA will continue to run essential service for those who must travel for work at an exempted business or operation, obtain food and supplies, or help care for others. Maintain space aboard the bus whenever possible. See below for ways VIA is helping with social distancing.

    • Here’s a detailed list of changes that go into effect Monday, April 6, and will continue until further notice. Note that VIAtrans and VIA Link will continue to operate normally.
      • All routes will be on “Saturday” schedules Monday-Friday. Exceptions are noted below.
        • Route 616 will not serve the Trader’s Village extension.
        • Route 16 will not operate due to Joint Base San Antonio restrictions.
        • Route 65 will not operate due to Joint Base San Antonio restrictions.
        • VIVA routes 11, 40 and 301 will not operate.
      • Please note key route information below:
        • Route 4 will not serve the extension to Blossom.*
        • Route 30 will not serve the China Grove, St. Hedwig extension.*
        • Route 36 will not serve the Elmendorf extension.*
        • Route 42 will not serve the TJ Maxx and Losoya extensions.*
        • Route 97 will not serve the Talavera Ridge extension.*
        • Route 515 will not travel along Walters Street to serve St. Philips College and Fort Sam Houston.*
        • Routes will run on their usual weekend schedules, Saturdays and Sundays.

      * Some stops may be served by other routes. See the list of affected stops and routes is available at VIAinfo.net/stop-closures or view MAPS of the route extensions that will not served temporarily.

    Customers can plan bus trips on the VIA goMobile app or on VIA’s Trip Planner powered by Google by entering a trip date starting April 6. For assistance planning trips, call our VIA Go Line at (210) 362-2020.

    TIPS FOR PLANNING YOUR TRIP, BEGINNING MONDAY, APRIL 6

    • CHECK YOUR STOP. Riders who travel on routes 4, 30, 36, 42, 97, 515, and 616, should check if their usual Monday-Friday stop is in the “extension” portion of the route (listed above). Route maps will indicate which area is part of the extension that will not be served after April 6. Some stops in these areas will continue to be served by other routes. SEE SEARCHABLE LIST HERE. If you have a question or need help planning your trip, call the VIA Go Line at (210) 362-2020.
    • POCKET SCHEDULES ARE HELPFUL. Accurate information about Saturday service is included in your pocket schedules, often on the back of the brochure. Printed pocket schedules are available at transit centers, customer service centers, and Park & Ride facilities. You can also visit VIAinfo.net to use our online trip planner, download the free VIA goMobile app, or call our VIA Go Line for help planning your trip.
    • USE VIA’S NEXT-BUS INFORMATION. Text your Bus Stop ID Number to 52020 to get up-to-date bus information. The Next-Bus information will let you know if your bus will service that specific bus stop.
    • NO FARES NEEDED. No fares will be collected through April 30 for VIA bus, VIAtrans and VIA Link services. This is one of the ways we’re helping with social distancing. Customers don’t have to stop or touch the fare box or crowd the door when boarding. After boarding, passengers should quickly and safely take an available seat.
    • SKIP A SEAT. Seats near the front of the bus have been removed or restricted by locking them in their closed positions or marking them with a sign to help create a safer distance for passengers and operators. Most buses are already carrying fewer passengers as more people stay home. To help with social distancing, seats throughout the bus have been removed, covered or marked with signs asking passengers to leave some space by finding the next available seat. Persons with disabilities, or riding with a walker or wheelchair, can ask the operator for assistance finding a seat.
    • STAY INFORMED. Updates on VIA’s response to COVID-19 and related service alerts are posted regularly to VIAinfo.net/covid-19.

  • 03/31/2020: VIA Moving to ‘Saturday’ Schedules, Extending Fare Relief Period Beginning April 6

    Image: Temporary Service Changes GraphicAs more San Antonians and neighbors in our region remain at home under shelter-in-place orders, VIA plans to implement temporary service adjustments that reflect current ridership demand for bus service.

    While VIA ridership has declined during the past several weeks, we remain committed to providing essential service for riders who rely on public transportation to get to work, obtain food and supplies, or help care for others. We will continue to expand our cleaning program, using EPA-approved, hospital-grade disinfectant, for vehicles and facilities, while taking additional steps to help protect employees and customers.

     

    TEMPORARY SERVICE ADJUSTMENTS EFFECTIVE APRIL 6, 2020

    To continue providing travel options while adjusting to changing conditions, VIA will implement the following temporary service adjustments, beginning Monday, April 6, 2020, to include some reduced service hours and routes.

    • Under the adjusted schedules, all VIA bus routes will be on “Saturday” schedules Monday-Friday.
    • Routes will run their regular weekend schedules on Saturdays and Sundays.
    • VIAtrans and VIA Link will continue to operate normally.
    • Express Routes 6, 7, and 48 will run on the adjusted schedule.
    • Routes 4, 97, and 616 will have minor changes
    • Routes 16 and 65 will not operate due to Joint Base San Antonio restrictions.
    • Routes 30, 36, 42, and 515 will no longer serve the extended segments of the routes.
    • VIVA Routes 11, 40 and 301 will not operate.

    These adjustments will remain in effect until further notice.

    FARE RELIEF PERIOD EXTENDED THROUGH APRIL 30, 2020

    On March 21, VIA implemented a fare relief period to protect our operators and customers from close physical proximity while we are encouraging social distancing and help support many community members who use our services to perform essential tasks and duties. We are extending this period for VIA bus, VIAtrans and VIA Link services through April 30. Only essential trips, outlined in the “Stay Home, Work Safe” order should be made during this time.

    SOME SEATS REMOVED OR LOCKED FOR SAFER DISTANCING

    Riders may also notice some seats on buses and vans are closed to help keep a safe distance between operators and passengers, in accordance with social distancing guidelines. Passengers are asked to find a seat behind this section and maintain at least 6 feet of space between themselves and the person next to them whenever possible.

    Updates on VIA’s response to COVID-19 and related service alerts are posted regularly to VIAinfo.net/covid-19. Customers can plan bus trips on the VIA goMobile app or on Google by entering a trip date starting April 6. For assistance planning trips, call our customer care line at (210) 362-2020.

  • 03/24/2020: VIA Continues to Run Essential Service in a Safe Environment

    “Stay Home, Work Safe” Order Includes VIA as Essential Service Provider

    VIA will continue to provide essential service in a safe environment while we assess the immediate and long-term effects of the shelter-in-place order for San Antonio and Bexar County. We will determine if service changes or possible reductions will be needed in the coming days, based on several factors including ridership, and employee and customer safety.

    In the past two weeks, as business and other public activities began to slow down, we have seen ridership levels down by nearly 30 percent, making buses and vans less crowded and thus safer for those who must continue to travel to work, food distribution centers, and other necessary trips.

    We are urging customers to limit their travel to essential trips, as defined in the “Stay Home, Work Safe” proclamation effective at 11:59 PM on Tuesday, March 24, to include for example, health and safety activities, obtaining food, medical supplies or medication, obtaining supplies needed to work from home, obtaining necessary services, to perform work for an exempted business, or to otherwise carry out activities specifically permitted in the order.

    Long-standing and newly implemented health and safety practices, and social distancing, will remain central to our operation as part of our city’s critical infrastructure. Current measures include:

    • additional cleaning and disinfecting of vehicles and facilities
    • sanitizing supplies and protective gloves provided to our operators
    • removal or limited access to the seats closest to the driver’s seat on buses
    • fare suspension to limit interactions when boarding
    • information and instructions for safe travel, and other measures

    Per the City and County’s order, those who feel ill, are displaying symptoms of COVID-19 (fever, coughing, shortness of breath), or have come into close contact with someone who has, must avoid public spaces, including public transit, and alert their physician or a public health professional. VIA employees have been asked to alert their supervisor if they feel sick or have come into close contact with someone who has displayed symptoms.

    VIA’s staff who can perform their duties remotely have been asked to do so. More will begin working remotely, following the shelter-in-place order to limit interaction and promote social distancing.

    To date, about a dozen VIA operators have been screened at the pre-approved testing center since being included among first responders and health professionals who could be tested there.

    As of Monday, March 23, no VIA employee or operator has tested positive for COVID-19. We will continue to stress monitoring, self-reporting, and social distancing for all our employees in order to help keep our staff and community safe.

    Jeffrey C. Arndt VIA President/CEO

  • 03/23/2020: COVID-19: PREVENTION TIPS / CONSEJOS DE PREVENCIÓN

    City of San Antonio: To help prevent the spread of infection, wash your hands often and avoid close contact with people who are sick. Remember to stay home if you’re feeling sick, always cover your cough or sneeze with a tissue, and disinfect frequently touched objects and surfaces.

    Ciudad de San Antonio: Para prevenir la propagación de infección, lávese las manos con frecuencia y evite el contacto cercano con las personas enfermas. Quedese en casa si se siente mal, cubrir siempre la tos o estornudar en el brazo, y desinfecten objetos y superficies tocados con frecuencia.

  • 03/20/2020: VIA Fare Relief Period Begins Saturday, March 21

    Fare relief period will minimize interactions, help protect passengers and operators

    STATEMENT FROM VIA PRESIDENT/CEO JEFFREY C. ARNDT

    VIA will implement a systemwide fare relief period for all VIA fixed-route bus service, VIAtrans trips, and VIA Link on-demand services, beginning Saturday, March 21, 2020. All fares will be suspended through 1 a.m. on April 1. At the end of the period, we will evaluate and provide an update for moving ahead.

    This is one of several measures we are implementing to meet our goal of maintaining essential service in a safe environment, providing some social distancing for our operators, and offering some relief for those in our community who have been impacted by recent events related to COVID-19 (coronavirus).

    We realize that public transit is a necessity for many in our community every day and perhaps especially during a crisis, including those whose work is essential during emergencies, or who may rely on transit as their only means of travel to workplaces, meal distribution sites, critical service centers, or other necessary trips.

    VIA operators, maintenance, safety and customer care teams have been hard at work to keep our customers moving in a clean and safe environment. I thank them and commend them for their dedication, professionalism and valor during these unprecedented times.

    In keeping with local, state and federal public health emergency guidelines and restrictions, VIA is taking this additional step to help minimize in-person interactions when boarding a VIA bus or van. Fare-free service eliminates the need for passengers to use the farebox, speeds boarding and minimizes crowding at the front door.

    We urge everyone to continue practicing good hygiene to help slow the spread of germs, including washing their hands frequently, sneezing or coughing into their arm, and avoiding public places if they are ill. Our customers and employees are asked to practice social distancing, which could mean staying at least 6 feet away from your neighbor when aboard the bus or in any other public space or avoiding unnecessary travel.

    In the coming days, VIA will continue to monitor developments and utilize every available resource to help secure the health and safety of riders, the public, and transit employees.

  • 03/20/2020: VIA'S MARCH BOARD MEETING CANCELED

    Out of an abundance of caution and in keeping with recommended social distancing guidelines and requirements, VIA has canceled the March 24, 2020, meeting of the Advanced Transportation District and VIA Board of Trustees.

  • 03/18/2020: VIA TAKING STEPS TO KEEP BUSES, VANS, FACILITIES CLEAN

    COVID-19We are continuing our enhanced daily cleaning schedule for buses, vans and facilities, using disinfectant for high-traffic areas and surfaces. We began implementing additional steps on March 5, including extra cleaning and detailing of vehicles and facilities, with special attention to high-touch areas like poles and handrails, straps, handles and stop request buttons.
    The health and safety of our VIA family remains a top priority. We continue to maintain safe, clean work environments. All staff are being encouraged to stay home if they feel sick. VIA’s leadership team is working together to support our employees and keep them informed of developments.

    Simple, effective safety messages developed by the Centers for Disease Control were added to common areas in our offices, customer service areas and bathrooms in our public facilities, and aboard our vehicles. We also shared these messages with employees and customers on our website and social media channels.

    Employees and customers are encouraged to practice regular hand washing, use hand sanitizer between washing, avoid touching their face, and cough or sneeze into their arm to help stop the spread of germs. Hand sanitizer and wipes are available for our bus and van operators, and hand sanitizing stations are set up at our office buildings and facilities. We have asked our employees and customers to stay home if they feel sick and to follow guidelines from local health officials.

    WORKING AS A TEAM

    We activated an internal task force to continually assess developments and determine next necessary steps to continue to keep our community safe. Our senior leadership team has met daily with safety and operations staff to prepare and address the rapidly changing situation.

    We are in constant contact with local, state and federal emergency response officials as well as transit industry partners throughout Texas and nationally, to ensure we’re monitoring impact and collaborating on best practices.

    We’re working closely with City and County officials and following their guidance on recent developments for COVID-19, which include social distancing measures for our employees, avoiding large gatherings, and minimizing or avoiding contact with anyone displaying symptoms of respiratory illness whenever possible.

    BOOKING A TRIP

    Everyone is encouraged to use the VIA goMobile app when planning and booking a trip. The free app is available on Apple and Android smart phones. It can be used to pay fares before boarding, which can cut down on interactions like exchanging money or swiping fare cards. Limiting in-person interactions as much as possible is recommended by health officials to help stop the spread of germs.

    RIDING WITH VIA

    You should have confidence that when you ride with VIA, the buses, vans and transit facilities are being kept as clean as possible with daily sanitizing and disinfecting. There are some things you can do to help keep a safe environment for everyone:

    • Persons who feel ill or have been in contact with someone who has displayed symptoms of respiratory illness, like fever or coughing, are asked to avoid public places, including public transit, and contact their physician.

    • Practice “social distancing.” That means avoiding unnecessary trips and, whenever possible, leave at least 6 feet between you and your neighbor while out in public.

    • Cough or sneeze into your arm and avoid touching your face unnecessarily.

      Image: VIA Bus on Road

    • If you must travel, please wash your hands often. Our transit facilities offer restroom facilitieswith hand-washing stations and most are equipped with hand-sanitizing stations for use between washing. If soap or sanitizer supplies are running low, please alert a transit center customer service representative.

    CONTINUING SERVICE

    We are following recommendations from the Centers for Disease Control, State, City and County leaders. There is currently no significant impact to VIA operations.

    VIA will continue to analyze its operations and consider possible modification of services with guidance from City and County officials and the impact of personnel availability. We have developed continuity of operations plans. Should there be a need to modify service or fare policies we will share these updates on our website, send to local media and publish to our VIA news alert subscribers. To sign up for alerts, please visit VIAinfo.net.

    As always, we appreciate your patience and support as we continue to serve our community.

  • 03/12/2020: CDC Information - Stopping the Spread of Germs

    Here are some helpful graphics from the CDC (click to see full size):

    Image: CDC Stop Germs GraphicImage: CDC Wash Hands Graphic

  • 03/08/2020: Message from President and CEO Jeff Arndt

    Image: VIA President and CEO Jeff Arndt
    For more than 40 years, VIA has served San Antonio and Bexar County with the daily goal of connecting our community with safe, reliable public transit. Because VIA is the primary source of transportation for many in our community, we are maintaining service and providing a safe environment for customers and employees, while addressing recent public health concerns.

    Our thoughts are with those who are being affected by this unprecedented event. We are especially proud of our VIA family and grateful to VIA bus and van operators, maintenance crews, transit center support, and safety and security teams, who are on the front line daily to keep us moving. We want to thank them for their dedicated service and thank our customers for putting their trust in VIA as we all adapt to these challenging times.

    We also appreciate the healthcare workers, public service providers, and local leaders who are working to contain the spread of COVID-19 (Coronavirus). Below is an update on what VIA is doing, with your safety at the top of mind, and what you can do to help.

    - Jeff Arndt, VIA President and CEO

  • 03/08/2020: VIA Stepping Up Its Cleaning Schedule for Buses and Facilities

    Vehicles and Transit Centers are being disinfected throughout the day

    Image: VIA Maintenance Staff cleaning Centro PlazaIn addition to cleaning buses daily at the end of every run, VIA Maintenance Staff has been stationed at Transit Centers, boarding and disinfecting buses while the vehicles are on their regular routes.

    In response to recent health concerns surrounding the spread of respiratory illnesses, VIA is taking extra precautions to ensure that vehicles and facilities are kept safe and clean for public use. While there have been no cases of COVID-19 (formerly known as coronavirus) linked to transit use in our region, and federal health officials maintain that the risk to the general public for contracting the virus remains low, protecting our passengers and employees is our top priority.

    We are in close contact with local, state, and national health authorities to monitor the situation and will provide updates as they become available. Out of an abundance of caution and care for our community, we have increased our standard, daily cleaning of buses, vans and facilities to include additional and more detailed disinfecting of restrooms, facilities, surfaces and seats.

    VIA has a rigorous cleaning program in place for our more than 500 buses and 140 vans, as well as our many Park & Ride facilities, transit centers, and office buildings. This daily process includes:

    • Every bus and van is cleaned and disinfected daily at the end of its run.
    • Transit Centers and Park & Ride facilities are cleaned daily, including floors, surfaces, handles, handrails, and other high-touch areas.
    • Restrooms are cleaned at least 3 times a day.
    • We use cleanser that sanitizes and disinfects surfaces, including seats, stations and rails on all vehicles and facilities.
    • The cleanser is formulated to kill germs that can cause illness.
    • VIA offices, customer service areas, Transit Centers and Park & Ride facilities are equipped with public hand sanitizing stations and operators are provided hand sanitizer to use between washing.
    • Helpful information about proper hand-washing techniques are posted throughout our offices and facilities, and on our web site.

    Beginning Thursday, March 5, we activated enhanced health and safety protocols to include all standard procedures listed above in addition to:

    • More frequent and detailed cleaning of buses and vans—including additional mid-day cleanings, and on-site spot cleanings at transit centers and other facilities.
    • Additional staffing dedicated to maintaining enhanced health and safety procedures.
    • Requiring compliance from our partners (MV Transportation and Yellow Cab) to implement enhanced cleaning protocols.

    VIA continues to encourage passengers to follow these simple, effective tips from the Centers for Disease Control and Prevention:

    • Avoid close contact with people who are sick
    • Avoid touching your eyes, nose, and mouth
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
    • Clean and disinfect frequently touched objects and surfaces using an approved cleaning spray or wipe
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol
    • Passengers who feel sick or are experiencing symptoms should stay home, avoid public places, and contact your physician.

COVID-19

Below are some helpful links to guide you.