COVID-19 COVID-19 - VIA Metropolitan Transit

COVID-19

COVID-19

We’re Making Your Safety
Our Priority

The health and safety of our customers and staff is our top priority. Stay informed about VIA’s response to COVID-19 and how we’re working to maintain service in a safe environment.

Latest Information

  • 05/20/2020: VIA Administrative Employee Tests Positive for Covid-19 Virus

    We learned today that an administrative employee at VIA has tested positive for the COVID-19 virus and is recovering at home. Two administrative employees and seven VIA operators have tested positive for the virus to date. Our last positive test, before today, was reported on April 28. VIA Metropolitan Transit is in contact with each of these employees and/or their families as they recover and doing what we can to support them during this time.

    The team member whose test results were reported today works in VIA’s Workers’ Compensation Office at the VIA Metro Center (VMC) and has had little to no contact with the public in their administrative role. They last reported for work on May 12 and consulted their family doctor on May 18, upon experiencing symptoms related to COVID-19, as per VIA’s contagious virus protocol for employees that’s designed to limit exposure to others when followed. It’s not known how they contracted the virus. Their work area and areas within the building they may have visited in the days prior to May 12 have been cleaned and disinfected.

    We are in the process of notifying persons who may have been in close contact with the employee, including co-workers and others.

    We are continuing system-wide cleaning and safety protocols and following recommended precautions to keep our patrons and employees safe, which includes gloves, masks, hand sanitizer and disinfecting wipes for operators. We have installed protective shields for drivers and are administering temperature checks for all employees when they arrive at work. Employees and customers are required to wear a face covering while aboard a VIA vehicle or at a VIA facility, where proper social distancing may not be possible. We’ll continue to monitor this situation and determine possible next steps. Additional information about VIA’s coronavirus response and prevention efforts are available on this page below.

  • 05/17/2020: VIA Letter to the Community from President and CEO Jeff Arndt

    Image: Spanish ButtonMay, 17, 2020

    Moving people. That’s what we do.

    For over 40 years, VIA Metropolitan Transit has kept San Antonio moving when it matters most.

    Today, as our community rallies to support each other through the COVID-19 crisis, VIA is providing essential service for people who need to get to work, to get groceries and supplies, and get back home again safely. We’re here for you.

    During this time of change and uncertainty, we’re staying focused on what matters most: your health and safety. When COVID-19 hit, we acted quickly to put important measures in place for our customers and employees.

    We’ll continue doing all we can, including keeping the following procedures in place:

    • Cleaning and disinfecting buses, vans and facilities throughout the day, in addition to our regular nightly cleaning
    • Extending fare-relief period through May 31, for faster, safer boarding
    • Requiring employees and customers wear face coverings and providing one to passengers if needed
    • Promoting a safe capacity limit on buses and vans to help with social distancing
    • Putting more buses on busiest routes and adjusting schedules to maintain essential service
    • Protecting operators and other frontline employees with additional safety measures and protective equipment

    In the days and months ahead, VIA will continue to connect workers to jobs, students to training and consumers to goods and services to help speed our economic and social recovery. And while this crisis has magnified the challenges we faced before COVID-19, it has also put into sharper focus how VIA service is a lifeline for thousands of San Antonians, now more than ever.

    As we all adjust to a “new normal,” we still believe putting opportunity within everyone’s reach is the key to uplifting a community. That’s why we’ll keep fighting for the support and funding to deliver the service you want, need and deserve. And while we plan for tomorrow, we’re taking account of the many things we can be grateful for today.

    We’re thankful to all frontline workers, including our own VIA team — the bus and van operators, maintenance crews, police officers, customer care representatives and many others whose dedication throughout this COVID-19 season shows the true heart of public service. You have always been essential.

    Thanks also to our customers who have helped slow the spread of COVID-19 by limiting travel and following safety guidelines. You’re doing your part to help protect VIA customers and employees. Let’s keep it going.

    Thank you, San Antonio, for being a city that rallies for its neighbors. You are our inspiration and it is our privilege to serve you.

    Sincerely,

    COVID-19

    Jeffrey C. Arndt
    President and Chief Executive Officer
    VIA Metropolitan Transit

  • 05/15/2020: VIA Will Resume Fare Collection June 1

    VIA Metropolitan Transit will extend its fare-relief period through Sunday, May 31, 2020. Fare collection will begin again on Monday, June 1.

    Online sales will resume through the free VIA goMobile ticketing app and at VIAinfo.net/purchase-passes. Customer information and ticket windows will reopen on Wednesday, May 20, for pass and ticket sales. Click on the Customer Service Centers tab on VIA’s Contact page.

    The following health and safety measures will remain in place until further notice:

    • Enhanced cleaning and disinfecting procedures will continue for VIA buses, vans and facilities, including mid-day and overnight cleaning to ensure a safe space for customers and operators.
    • VIA will continue to maintain a “safe capacity” maximum load of 16 passengers at a time to promote social distancing and protect everyone on board. All passengers must be seated and exit through the rear door.
    • VIA will continue to operate its Essential Service Schedule that went into effect April 27, which adjusts bus routes and hours, moving several routes to a “Sunday” schedule and adding frequency to others that continue to see high ridership. For a detailed schedule list, please visit VIAinfo.net/routes.
    • VIA will continue to require all non-exempt passengers age 10 and older to wear a face covering to board a vehicle or access a VIA facility, where proper social distancing (6 feet apart) may not be possible. While supplies last, a face covering will be made available on vehicles for customers who do not have one. Staff and operators must also continue to wear a face covering while working or while at a VIA facility.
    • Temperature checks for all VIA employees entering a VIA facility will continue to ensure that staff members are healthy when interacting with the public.

    VIA will continue to take these extra steps and monitor developments, along with recommendations from local, state and federal health officials, to determine if additional measures are needed. Keep checking back on this page to see updates and learn more about what VIA is doing to keep customers and employees safe.

  • 04/28/2020: Eighth VIA Employee Tests Positive for Covid-19

    Seven VIA operators and one administrative employee have tested positive for COVID-19 to date, including a bus operator who reported positive test results on Tuesday, April 28.

    Three employees, including two operators and an administrative employee, have recovered and were cleared to return to work. Three operators are recovering at home and two are being treated at a local hospital.

    The operator whose test results were reported Tuesday was referred to the City/County Pre-approved Testing Site for first responders and front-line workers on April 24, after complaining of mild symptoms—per VIA’s contagious virus protocol for employees that’s designed to limit exposure to others when followed. It’s not known how they contracted the virus.

    The operator last reported for duty on Friday, April 24. The buses they operated have been sanitized daily as well as during enhanced cleaning. A list of routes they operated in the period prior to April 25 is listed below and will be shared with the public.

    Date/Time Route # Bus # Times
    Friday,
    April 24
    25 E. Commerce/Huntleigh Park
    75 W. Commerce/SW Medical Clinic
    658 7:12 AM - 5:25 PM
    Thursday,
    April 23
    2 Blanco/US-281/Parliment 335 3:53-5:30 AM
    552 Loop 410/W.W. White Rd. 335 5:30 AM - 7:00 AM
    552 Loop 410/W.W. White Rd 335 7:00 AM - 9:30 AM
    17 IH-35 Express 387 9:30 AM - 2:00 PM
    42 Roosevelt/Mission De Lago 717 2:00 PM - 3:00 PM
    88 Bandera/Mainland 717 3:00 PM - 4:10 PM
    Wednesday,
    April 22
    604 Medical Center/University Park 446 5:23 PM - 2:35 PM
    Tuesday,
    April 21
    22 Hays St/79 Ruiz St 584 12:22 PM - 4:56 PM
    42 Roosevelt/Mission Del Lago
    88 Bandera/Mainland
    313 6:13 PM - 7:52 PM
    Monday,
    April 20
    20, 26 New Braunfels/Martin Luther King 650 3:34 PM - 9:23 PM
    Sunday,
    April 19
    Off
    Saturday,
    April 18
    Off
    Friday,
    April 17
    6 US-281 Express 379 5:38 AM - 9:30 AM
    632 Randolph/Ventura 323 10:37 AM - 5:50 PM
    Thursday,
    April 16
    672 TAMU-SA/Palo Alto College/ Madla/SW General Hospital 635 7:58 AM - 4:41 PM
    6 US-281 Express 396 5:53 PM = 7:17 PM
    Wednesday,
    April 15
    22 Hays St./ 79 Ruiz St 485 5:00 AM- 8:46 AM
    6 U.S.-281 Express 394 3:00 PM - 6:33 PM

    We are in the process of notifying persons who may have been in close contact with the operator, including co-workers and others.

    Any VIA customers who may have traveled on these routes or been in close contact with the operator should call VIA’s Customer Care Team at (210) 362-2020.

  • 04/23/2020: Two Additional VIA Operators Test Positive for Covid-19

    On Thursday, April 23, we learned that two VIA more VIA operators have tested positive for the COVID-19 virus and are recovering at home. Six VIA operators and one administrative employee have tested positive for the virus to date. Two employees have recovered and are back at work. We’re in touch with each of these employees and/or their families as they recover and are doing what we can to support them during this time.

    The two operators whose test results were reported today had been referred to the City and County’s Pre-approved Testing Site for first responders and front-line workers after complaining of symptoms. They followed VIA’s contagious virus protocol for employees, which is designed to limit exposure to others when followed.

    It is yet unknown how they contracted the virus. The buses they operated have been sanitized daily, as well as during enhanced cleaning.

    Operator 1 last reported for duty on Tuesday, April 14. A list of routes they operated in the period prior to April 14 is listed below and will be shared with the public.

    Date/Time Route # Bus # Times
    Tuesday,
    April 14
    613/619
    Kel-Lac/Heritage NW/Indian Creek
    622 2:35 P.M. – 11:52 P.M.
    Monday,
    April 13
    613/619
    Kel-Lac/Heritage NW/Indian Creek
    477 2:35 P.M. – 11:52 P.M.
    Sunday,
    April 12
    Off
    Saturday,
    April 11
    Off
    Friday,
    April 10
    613/619
    Kel-Lac/Heritage NW/Indian Creek
    554 2:35 P.M. – 11:52 P.M.
    Thursday,
    April 9
    613/619
    Kel-Lac/Heritage NW/Indian Creek
    501 2:35 P.M. – 11:52 P.M.
    Wednesday,
    April 8
    613/619
    Kel-Lac/Heritage NW/Indian Creek
    512 2:35 P.M. – 11:52 P.M.
    Tuesday,
    April 7
    Off
    Monday,
    April 6
    613/619
    Kel-Lac/Heritage NW/Indian Creek
    506 2:35 P.M. – 11:52 P.M.
    Sunday,
    April 5
    Off
    Saturday,
    April 4
    Off

    Operator 2 last reported for duty on Tuesday, April 20. A list of routes they operated in the period prior to April 20 is listed below and will be shared with the public.

    Date/Time Route # Bus # Times
    Monday,
    April 20
    17/93
    Randolph/UTSA/The Rim
    380 4:55 A.M. - 1:28 P.M.
    Sunday,
    April 19
    Off
    Saturday,
    April 18
    Off
    Friday,
    April 17
    17/93
    Randolph/UTSA/The Rim
    383 4:55 A.M. - 1:28 P.M.
    Thursday,
    April 16
    17/93
    Randolph/UTSA/The Rim
    379 4:55 A.M. - 1:28 P.M.
    Wednesday,
    April 15
    Off
    Tuesday,
    April 14
    17/93
    Randolph/UTSA/The Rim
    380 4:55 A.M. - 1:28 P.M.
    Monday,
    April 13
    17/93
    Randolph/UTSA/The Rim
    386 4:55 A.M. - 1:28 P.M.
    Sunday,
    April 12
    Off
    Saturday,
    April 11
    Off 5:27 A.M. - 2:13 P.M.
    Friday,
    April 10
    9/43
    Broadway/S.Flores/Pleasanton
    437 5:27 A.M. - 2:13 P.M.
    Thursday,
    April 9
    9/43
    Broadway/S.Flores/Pleasanton
    639 5:27 A.M. - 2:13 P.M.
    Wednesday,
    April 8
    9/43
    Broadway/S.Flores/Pleasanton
    424 5:27 A.M. - 2:13 P.M.
    Tuesday,
    April 7
    9/43
    Broadway/S.Flores/Pleasanton
    425 5:27 A.M. - 2:13 P.M.
    Monday,
    April 6
    Off
    Sunday,
    April 5
    Off
    Saturday,
    April 4
    Off

    We notified all VIA employees about these test results on Thursday, April 23, and are in the process of identifying persons who may have been in close contact with the bus operator. Customers who may have traveled on these routes or been in close contact with the operator can call VIA’s Customer Care Team at (210) 362-2020 with questions.

    We are continuing system-wide cleaning and safety protocols and following recommended precautions to keep our patrons and employees safe, which includes gloves, masks, hand sanitizer and disinfecting wipes for operators. We have installed protective shields for drivers and have begun administering temperature checks for all employees when they arrive at work. Additionally, we are requiring all passengers age 10 and older to wear a face covering, per the new City and County order. We’ll continue monitoring this situation to determine possible next steps and additional precautions. Additional information about VIA’s coronavirus response and prevention efforts are available on this page and FAQs below.

  • 04/20/2020: Two VIA Operators Test Positive for Covid-19

    Two VIA operators have tested positive for the COVID-19 virus, bringing the total number of VIA employees to five, including four operators. One administrative employee and one operator have recovered and returned to work. Two operators are recovering at home and a fourth operator is being treated at an area hospital.

    As always, our thoughts are with our team members and their families. We are in touch with them as they recover and doing what we can to support them during this time.

    Operator 1 last reported for duty on Thursday, April 16. They called out sick on Friday, April 17, and sought medical attention, per VIA’s contagious virus protocol for employees, which is designed to limit exposure to others when followed.

    The positive test was reported to VIA on Monday, April 20. They are being treated at an area hospital. It is yet unknown how they contracted the virus. A list of routes they operated in the period prior to April 16 is listed below and will be shared with the public. The buses they operated have been sanitized daily as well as during enhanced cleaning.

    Date/Time Route # Bus # Times
    Thursday,
    April 16
    54/97
    S. Alamo/West Avenue
    511 2:30 PM - 8:49 PM
    Wednesday,
    April 15
    14/44
    Perrin-Beitel/Pleasanton
    529 12:39 PM - 5:14 PM
    Tuesday,
    April 14
    14/44
    Perrin-Beitel/Pleasanton
    530 1:25 PM – 10:30 PM
    Monday,
    April 13
    Off
    Sunday,
    April 12
    Off
    Saturday,
    April 11
    21/77
    Kirby/Martin
    611 3:00 PM - 10:38 PM
    Friday,
    April 10
    3/76
    San Pedro/W. Commerce
    459 1:51 PM - 7:37 PM
    Thursday,
    April 9
    3/76
    San Pedro/W. Commerce
    431 1:51 PM - 7:37 PM
    Wednesday,
    April 8
    Off
    Tuesday,
    April 7
    Off
    Monday,
    April 6
    Off
    Sunday,
    April 5
    Off

    Operator 2 last reported for duty on Tuesday, April 14. They called out sick on Thursday, April 16, and consulted their family doctor.

    They have been quarantined at home. Their positive test was reported to VIA on Monday, April 20. It is yet unknown how they contracted the virus. A list of routes they operated in the period prior to April 14 is listed below and will be shared with the public. The buses they operated have been sanitized daily as well as during enhanced cleaning.

    Date/Time Route # Bus # Times
    Wednesday,
    April 15
    Off
    Tuesday,
    April 14
    3/76
    San Pedro/
    W. Commerce
    532 9:01 PM - 1:19 AM
    7
    Stone Oak
    396 2:55 PM – 7:38 PM
    Monday,
    April 13
    32/96
    Steves Ave/
    Vance Jackson
    681 8:31 PM – 1:19 AM
    505/630
    Basse/Randolph/Kirby
    439 1:38 PM – 7:43 PM
    Sunday,
    April 12
    Off
    Saturday,
    April 11
    24
    E. Houston only
    649 8:28 AM – 12:03 PM
    Friday,
    April 10
    88
    Bandera
    703 6:30 PM – 7:30 PM
    103
    Zarzamora/
    Crossroads/Madla
    703 7:00 PM – 7:30 PM
    32
    Steves only
    703 4:00 PM – 6:00 PM
    100
    Fredericksburg
    703 3:00 PM – 4:00 PM
    3
    San Pedro only
    703 2:00 PM – 3:00 PM
    4
    San Pedro only
    703 1:00 PM – 2:00 PM
    100
    Fredericksburg
    703 10:00 AM – 12:00 PM
    Crossroads Staged 703 8:00 AM – 10:00 AM
    Thursday,
    April 9
    32/96
    Steves Ave./
    Vance Jackson
    431 6:24 PM – 8:31 PM
    100
    Fredericksburg
    966 7:20 AM – 4:50 PM
    Wednesday,
    April 8
    Off
    Tuesday,
    April 7
    100
    Fredericksburg
    967 5:35 PM – 1:55 AM
    Monday,
    April 6
    5/30
    McCullough/Rigsby
    313 11:04 AM – 2:55 PM
    Sunday,
    April 5
    Off
    Saturday,
    April 4
    42/88
    Roosevelt/Bandera
    437 7:13 PM – 1:33 AM
    524
    Gen McMullen/
    Crossroads/ Palo Alto
    581 2:10 PM – 6:23 PM
    Friday,
    April 3
    20/26
    New Braunfels/
    ML King
    431 2:29 PM – 10:55 PM

    We are in the process of notifying persons who may have been in close contact with these individuals, including co-workers and others.

    Any VIA customers who may have traveled on these routes or been in close contact with the operator should call VIA’s Customer Care Team at (210) 362-2020.

    We are continuing system-wide cleaning and safety protocols and following recommended precautions to keep our patrons and employees safe, which includes gloves, masks, hand sanitizer and disinfecting wipes for operators. We have installed protective shields for drivers and have begun administering temperature checks for all employees when they arrive at work. Additionally, we will require all passengers age 10 and older to wear a face covering, per the new City and County order, starting April 22. We’ll continue monitoring this situation to determine possible next steps and additional precautions.

  • 04/17/2020: VIA Customers Required to Wear Face Covering Beginning Wednesday, April 22

    The City of San Antonio and Bexar County are now requiring everyone age 10 and older to wear masks/face coverings when in public places, particularly when proper social distancing is not possible. This includes public transit vehicles.

    While no local coronavirus cases have been linked to public transit use, VIA is requiring customers and employees to take the extra precaution in accordance with the local orders, for their safety and the safety of everyone who continues to make essential trips with VIA.

    Anyone not observing the City/County order may not be allowed to board or may be asked to exit the vehicle or facility, beginning Wednesday, April 22.

    Operators will remind any customer not wearing a face covering of the new requirement and signs are being placed on all buses, vans and facilities.

    Masks must cover the nose and mouth and be worn whenever a person cannot maintain appropriate distance, such as when aboard a bus. These can include face masks that are purchased or one of these acceptable options:

    • Homemade cloth masks
    • Handkerchiefs
    • Bandanas
    • Scarves

    Customers should wear their face coverings while waiting at the bus stop, when inside a transit center or Park & Ride facility, and while aboard a VIA bus or van. The new order does not replace the need to maintain physical distance—at least 6 feet between you and the person next to you—whenever possible.

    VIA provides masks, gloves, hand sanitizer and disinfecting wipes to operators and maintenance staff who are supporting VIA’s expanded cleaning protocols, including mid-day and overnight cleaning of vehicles and facilities.

  • 04/16/2020: Second VIA Operator Tests Positive for COVID-19, Quarantined at Home

    Today we learned that a second VIA operator has tested positive for the COVID-19 virus (coronavirus) and is being quarantined at home. Our thoughts are with our team member and their family. We are in communication with them as they recover and will do what we can to support them during this time.

    They last reported for duty on Monday, April 6. They called out sick on Thursday, April 9, and consulted their family doctor, per VIA’s contagious virus protocol for employees, which is designed to limit exposure to others when followed.

    The operator was advised to self-quarantine by their doctor, pending test results. The positive test was reported to VIA on Thursday, April 16. It is yet unknown how they contracted the virus. A list of routes they operated in the period prior to April 6 is listed below and will be shared with the public. The buses they operated have been sanitized daily as well as during enhanced cleaning.

    Date/Time Route # Bus # Times
    Monday, April 6 8/67 N. St. Mary’s/ Laredo 478 1:20 PM – 4:20 PM
    Sunday, April 5 503 Huebner Crosstown 607 3:15 PM – 12:15 AM
    Saturday, April 4 502 – 602 Thousand Oaks/North Star-Medical Center 462 1:25 PM – 10:30 PM
    Friday, April 3 3/76 San Pedro Skip/W Commerce Skip 727 5:30 PM – 1:20 AM
    Thursday, April 2 Off
    Wednesday, April 1 3-76 San Pedro Skip/W Commerce Skip 642 2:00 PM – 8:00 PM
    Tuesday, March 31 Off
    Monday, March 30 505-509 Basse/Hildebrand 627 1:00 PM – 5:20 PM
    Sunday, March 29 503 Huebner Crosstown 663 3:15 PM – 12:15 AM
    Saturday, March 28 502 – 602 Thousand Oaks/North Star-Medical Center 461 1:25 PM – 10:30 PM
    Friday, March 27 3-76 San Pedro Skip/W Commerce Skip 728 5:30 PM – 1:20 AM


    We are in the process of notifying persons who may have been in close contact with the individual, including co-workers and others. We remain in touch with local officials and health professionals about this matter and other developments related to COVID-19. VIA employees who may have questions or concerns about this notice, please contact the Human Resources Benefits Department or their Supervisor. Any VIA customers who may have traveled on these routes or been in close contact with the operator should be encouraged to call VIA’s Customer Care Team at (210) 362-2020.

    We are continuing system-wide cleaning and safety protocols and following recommended precautions to keep our patrons and employees safe, which includes gloves, masks, hand sanitizer and disinfecting wipes for operators. We have installed protective shields for drivers and have begun administering temperature checks for all employees when they arrive at work. We’ll continue monitoring this situation to determine possible next steps and additional precautions. Additional information about VIA’s coronavirus response and prevention efforts are available on our website at VIAinfo.net/covid-19.

    Please remember to stay home and avoid close contact with others if you feel sick. Notify your supervisor immediately, if you or someone in your home is displaying symptoms of COVID-19 or has been tested for the virus. Thank you for helping to keep our community moving during this crisis.

  • 04/07/2020: VIA Sets ‘Safe Capacity’ Limits on Buses Starting Wednesday
    Customers reminded to wear masks, skip a seat when riding

    Image: People boarding bus at BrooksVIA will implement a “safe capacity” maximum-passenger load of 16 riders at a time, beginning Wednesday, April 8. It’s the next of several steps VIA has taken to help protect passengers and operators while continuing to provide essential trips.

    VIA set a goal of decreasing passenger loads to allow for social distancing aboard buses when routes began running on a modified “Saturday” schedule this week. Drivers were asked to keep an informal count and called in to Dispatch for a “spacer” bus to be sent out on the route. On Wednesday, VIA will begin enforcing the 16-passenger limit and continue to send out additional buses throughout the day to relieve overages.

    Once a bus reaches 16 passengers, operators will display a message in the bus destination sign that reads “At Safe Capacity.” This will let customers know that the bus is at its maximum load for that trip and they should board the next bus. This helps maintain social distancing and provides a safer space for everyone traveling.

    Maintaining a safe capacity limit will further promote social distancing and protect everyone on board. A VIA bus typically carries 35-40 seated passengers. The 16-person limit would represent less than half of the seating capacity. Passengers will not be allowed to stand. Riders using walkers or wheelchairs can continue to ask for assistance when boarding.

    Local health and government officials, along with the Centers for Disease Control and Prevention (CDC), now recommend that everyone cover their nose and mouth while outside their homes, including when taking public transportation. San Antonians are asked to wear a face covering while out in public.

    While no local coronavirus cases have been linked to public transit use, VIA is asking customers and employees to take the extra precaution for their safety and the safety of everyone who continues to make essential trips. Other measures in place, include:

    • Gloves, masks, hand sanitizer and wipes for operators.
    • Enhanced cleaning and disinfecting program for vehicles and facilities, including overnight and mid-day cleanings of high-traffic, high-touch surfaces like doors, handles, rails, straps, stop buttons and seats.
    • Hand-sanitizing stations for customers and employees to use between hand washing.
    • Audio and visual safety messaging in English and Spanish for passengers.
    • Fares suspended through April 30 so customers don’t have to touch the fare box or crowd the door when boarding, to further protect operators and customers.
    • Removal of or restricted access to seats nearest to the driver.
    • Seat covers or signs reminding passengers to practice social distancing by skipping a seat.
    • Reduced routes and hours to maintain service for essential trips only.
    • Additional “spacer” buses on routes to help avoid crowding.

    VIA began implementing temporary service adjustments Monday, April 6, in response to lower demand for service, while maintaining essential service for those who must continue to travel.  Riders should only make essential trips during this time, and observe the city’s “Stay Home, Work Safe” order that requires residents in the area to shelter in place and practice social distancing in public.

    A detailed list of changes is available at VIAinfo.net. Customers can plan bus trips on the VIA goMobile app or on Google by entering a trip date starting April 6. For assistance planning trips, call our VIA Go Line at (210) 362-2020.

    For updates and information about VIA’s response to COVID-19, visit VIAinfo.net/covid-19.

  • 04/07/2020: VIA Operator Positive for COVID-19, Quarantined at Home

    On Monday, April 6, we learned that a VIA operator tested positive for the COVID-19 virus (coronavirus) and is being quarantined at home.

    A list of routes they operated in the period prior to April 1 is listed below. Vehicles they drove have since been cleaned and disinfected.

    Customers who may have traveled on these routes or been in close contact with the operator can call VIA’s Customer Care Team at (210) 362-2020 with questions.

    Date/Time Route # Bus # Times
    Friday, March 20 522 Babcock 428 4:30 PM to 10:14 PM
    Saturday, March 21 42/88 Roosevelt/Bandera 435 5:05 AM to 2:12 PM
    Sunday, March 22 66/68 Ceralvo /Guadalupe 422 5:43 AM to 1:45 PM
    Monday, March 23 9/43 Broadway/S. Flores 526 3:28 AM to 4:22 AM
    and 4:41 AM to 12:05 PM
    Tuesday, March 24 82/95 Culebra/Fredericksburg 334 2:11 PM to 7:18 PM
    Wednesday, March 25 3/76 San Pedro/W. Commerce 629
    731
    5:05 AM to 8:58 AM
    1:23 PM to 5:29 PM
    Thursday, March 26 Off
    Friday, March 27 Reserve – No contact with public
    Saturday, March 28 102 Primo Military 970 3:51 AM to 1:20 PM
    Sunday, March 29 5/30 McCullough/Rigsby
    36/90 S. Presa/Woodlawn
    14/44 Perrin-Beitel/Pleasanton
    22/79 Hays/Ruiz
    Primo 102 Miitary
    503 Huebner Crosstown
    330
    673
    674
    676
    677
    331
    6:05 AM to 6:50 AM
    7:20 AM to 8:25 AM
    8:25 AM to 9:30 AM
    9:30 AM to 10:20 AM
    10:20 AM to 11:30 AM
    11:30 AM to 12:45 AM
    Monday, March 30 32/96 Steves/Vance Jackson 541 3:41 AM to 1:32 PM
    Tuesday, March 31 Primo 100 Frederiksburg 968 1:43 PM to 10:49 PM


    The health, safety and wellbeing of = VIA employees and customers remains our top priority. No local cases have been linked to transit use. We are taking recommended steps to keep our patrons and employees safe, which includes gloves, masks, hand sanitizer and disinfecting wipes for operators.

    We’ll continue to monitor this situation and developments in our community to determine possible next steps and additional precautions to keep our employees and customers safe.

    TIPS TO HELP SLOW THE SPREAD OF GERMS

    • Only make necessary trips during this time.
    • Follow the local stay-at-home order that requires all persons who live in San Antonio and Bexar County to stay home except for essential trips, including:
      • Work at an exempted business.
      • To get food or supplies.
      • To care for someone else.
    • Cover your mouth and nose when in public. Wear a face mask or some other type of face covering, per local and national guidelines.
    • Wash your hands often. Cover you mouth and nose with your arm or a tissue when you sneeze or cough.
    • If you feel sick, stay home and contact your doctor by phone. Don’t take public transit, per CDC guidelines.
      • The San Antonio Metropolitan Health District has opened a COVID-19 hotline for residents to ask questions about the virus. The hotline is available in English and Spanish. Residents can call 210-207-5779. (Monday-Friday 8:00 a.m. – 5:00 p.m.)  Information for the public is also available at: www.sanantonio.gov/health/2019ncoronavirus.
      • Information regarding COVID-19 is also available in American Sign Language at this link: http://sat.ahasalerts.com/ActiveAlerts.aspx?id=1334

  • 04/04/2020: VIA Service Changes Start Monday, April 6 - Here’s What Riders Can Expect

    Temporary service adjustments begin Monday, April 6 when VIA routes move to “Saturday” schedules, with some reduced hours and routes. Riders should only make essential trips during this time, and observe the city’s “Stay Home, Work Safe” order that requires residents in the area to shelter in place and help slow the spread of coronavirus (COVID-19) and practice social distancing in public.

    VIA will continue to run essential service for those who must travel for work at an exempted business or operation, obtain food and supplies, or help care for others. Maintain space aboard the bus whenever possible. See below for ways VIA is helping with social distancing.

    • Here’s a detailed list of changes that go into effect Monday, April 6, and will continue until further notice. Note that VIAtrans and VIA Link will continue to operate normally.
      • All routes will be on “Saturday” schedules Monday-Friday. Exceptions are noted below.
        • Route 616 will not serve the Trader’s Village extension.
        • Route 16 will not operate due to Joint Base San Antonio restrictions.
        • Route 65 will not operate due to Joint Base San Antonio restrictions.
        • VIVA routes 11, 40 and 301 will not operate.
      • Please note key route information below:
        • Route 4 will not serve the extension to Blossom.*
        • Route 30 will not serve the China Grove, St. Hedwig extension.*
        • Route 36 will not serve the Elmendorf extension.*
        • Route 42 will not serve the TJ Maxx and Losoya extensions.*
        • Route 97 will not serve the Talavera Ridge extension.*
        • Route 515 will not travel along Walters Street to serve St. Philips College and Fort Sam Houston.*
        • Routes will run on their usual weekend schedules, Saturdays and Sundays.

      * Some stops may be served by other routes. See the list of affected stops and routes is available at VIAinfo.net/stop-closures or view MAPS of the route extensions that will not served temporarily.

    Customers can plan bus trips on the VIA goMobile app or on VIA’s Trip Planner powered by Google by entering a trip date starting April 6. For assistance planning trips, call our VIA Go Line at (210) 362-2020.

    TIPS FOR PLANNING YOUR TRIP, BEGINNING MONDAY, APRIL 6

    • CHECK YOUR STOP. Riders who travel on routes 4, 30, 36, 42, 97, 515, and 616, should check if their usual Monday-Friday stop is in the “extension” portion of the route (listed above). Route maps will indicate which area is part of the extension that will not be served after April 6. Some stops in these areas will continue to be served by other routes. SEE SEARCHABLE LIST HERE. If you have a question or need help planning your trip, call the VIA Go Line at (210) 362-2020.
    • POCKET SCHEDULES ARE HELPFUL. Accurate information about Saturday service is included in your pocket schedules, often on the back of the brochure. Printed pocket schedules are available at transit centers, customer service centers, and Park & Ride facilities. You can also visit VIAinfo.net to use our online trip planner, download the free VIA goMobile app, or call our VIA Go Line for help planning your trip.
    • USE VIA’S NEXT-BUS INFORMATION. Text your Bus Stop ID Number to 52020 to get up-to-date bus information. The Next-Bus information will let you know if your bus will service that specific bus stop.
    • NO FARES NEEDED. No fares will be collected through April 30 for VIA bus, VIAtrans and VIA Link services. This is one of the ways we’re helping with social distancing. Customers don’t have to stop or touch the fare box or crowd the door when boarding. After boarding, passengers should quickly and safely take an available seat.
    • SKIP A SEAT. Seats near the front of the bus have been removed or restricted by locking them in their closed positions or marking them with a sign to help create a safer distance for passengers and operators. Most buses are already carrying fewer passengers as more people stay home. To help with social distancing, seats throughout the bus have been removed, covered or marked with signs asking passengers to leave some space by finding the next available seat. Persons with disabilities, or riding with a walker or wheelchair, can ask the operator for assistance finding a seat.
    • STAY INFORMED. Updates on VIA’s response to COVID-19 and related service alerts are posted regularly to VIAinfo.net/covid-19.

  • 03/31/2020: VIA Moving to ‘Saturday’ Schedules, Extending Fare Relief Period Beginning April 6

    Image: Temporary Service Changes GraphicAs more San Antonians and neighbors in our region remain at home under shelter-in-place orders, VIA plans to implement temporary service adjustments that reflect current ridership demand for bus service.

    While VIA ridership has declined during the past several weeks, we remain committed to providing essential service for riders who rely on public transportation to get to work, obtain food and supplies, or help care for others. We will continue to expand our cleaning program, using EPA-approved, hospital-grade disinfectant, for vehicles and facilities, while taking additional steps to help protect employees and customers.

     

    TEMPORARY SERVICE ADJUSTMENTS EFFECTIVE APRIL 6, 2020

    To continue providing travel options while adjusting to changing conditions, VIA will implement the following temporary service adjustments, beginning Monday, April 6, 2020, to include some reduced service hours and routes.

    • Under the adjusted schedules, all VIA bus routes will be on “Saturday” schedules Monday-Friday.
    • Routes will run their regular weekend schedules on Saturdays and Sundays.
    • VIAtrans and VIA Link will continue to operate normally.
    • Express Routes 6, 7, and 48 will run on the adjusted schedule.
    • Routes 4, 97, and 616 will have minor changes
    • Routes 16 and 65 will not operate due to Joint Base San Antonio restrictions.
    • Routes 30, 36, 42, and 515 will no longer serve the extended segments of the routes.
    • VIVA Routes 11, 40 and 301 will not operate.

    These adjustments will remain in effect until further notice.

    FARE RELIEF PERIOD EXTENDED THROUGH APRIL 30, 2020

    On March 21, VIA implemented a fare relief period to protect our operators and customers from close physical proximity while we are encouraging social distancing and help support many community members who use our services to perform essential tasks and duties. We are extending this period for VIA bus, VIAtrans and VIA Link services through April 30. Only essential trips, outlined in the “Stay Home, Work Safe” order should be made during this time.

    SOME SEATS REMOVED OR LOCKED FOR SAFER DISTANCING

    Riders may also notice some seats on buses and vans are closed to help keep a safe distance between operators and passengers, in accordance with social distancing guidelines. Passengers are asked to find a seat behind this section and maintain at least 6 feet of space between themselves and the person next to them whenever possible.

    Updates on VIA’s response to COVID-19 and related service alerts are posted regularly to VIAinfo.net/covid-19. Customers can plan bus trips on the VIA goMobile app or on Google by entering a trip date starting April 6. For assistance planning trips, call our customer care line at (210) 362-2020.

  • 03/24/2020: VIA Continues to Run Essential Service in a Safe Environment

    “Stay Home, Work Safe” Order Includes VIA as Essential Service Provider

    VIA will continue to provide essential service in a safe environment while we assess the immediate and long-term effects of the shelter-in-place order for San Antonio and Bexar County. We will determine if service changes or possible reductions will be needed in the coming days, based on several factors including ridership, and employee and customer safety.

    In the past two weeks, as business and other public activities began to slow down, we have seen ridership levels down by nearly 30 percent, making buses and vans less crowded and thus safer for those who must continue to travel to work, food distribution centers, and other necessary trips.

    We are urging customers to limit their travel to essential trips, as defined in the “Stay Home, Work Safe” proclamation effective at 11:59 PM on Tuesday, March 24, to include for example, health and safety activities, obtaining food, medical supplies or medication, obtaining supplies needed to work from home, obtaining necessary services, to perform work for an exempted business, or to otherwise carry out activities specifically permitted in the order.

    Long-standing and newly implemented health and safety practices, and social distancing, will remain central to our operation as part of our city’s critical infrastructure. Current measures include:

    • additional cleaning and disinfecting of vehicles and facilities
    • sanitizing supplies and protective gloves provided to our operators
    • removal or limited access to the seats closest to the driver’s seat on buses
    • fare suspension to limit interactions when boarding
    • information and instructions for safe travel, and other measures

    Per the City and County’s order, those who feel ill, are displaying symptoms of COVID-19 (fever, coughing, shortness of breath), or have come into close contact with someone who has, must avoid public spaces, including public transit, and alert their physician or a public health professional. VIA employees have been asked to alert their supervisor if they feel sick or have come into close contact with someone who has displayed symptoms.

    VIA’s staff who can perform their duties remotely have been asked to do so. More will begin working remotely, following the shelter-in-place order to limit interaction and promote social distancing.

    To date, about a dozen VIA operators have been screened at the pre-approved testing center since being included among first responders and health professionals who could be tested there.

    As of Monday, March 23, no VIA employee or operator has tested positive for COVID-19. We will continue to stress monitoring, self-reporting, and social distancing for all our employees in order to help keep our staff and community safe.

    Jeffrey C. Arndt VIA President/CEO

  • 03/23/2020: COVID-19: PREVENTION TIPS / CONSEJOS DE PREVENCIÓN

    City of San Antonio: To help prevent the spread of infection, wash your hands often and avoid close contact with people who are sick. Remember to stay home if you’re feeling sick, always cover your cough or sneeze with a tissue, and disinfect frequently touched objects and surfaces.

    Ciudad de San Antonio: Para prevenir la propagación de infección, lávese las manos con frecuencia y evite el contacto cercano con las personas enfermas. Quedese en casa si se siente mal, cubrir siempre la tos o estornudar en el brazo, y desinfecten objetos y superficies tocados con frecuencia.

  • 03/20/2020: VIA Fare Relief Period Begins Saturday, March 21

    Fare relief period will minimize interactions, help protect passengers and operators

    STATEMENT FROM VIA PRESIDENT/CEO JEFFREY C. ARNDT

    VIA will implement a systemwide fare relief period for all VIA fixed-route bus service, VIAtrans trips, and VIA Link on-demand services, beginning Saturday, March 21, 2020. All fares will be suspended through 1 a.m. on April 1. At the end of the period, we will evaluate and provide an update for moving ahead.

    This is one of several measures we are implementing to meet our goal of maintaining essential service in a safe environment, providing some social distancing for our operators, and offering some relief for those in our community who have been impacted by recent events related to COVID-19 (coronavirus).

    We realize that public transit is a necessity for many in our community every day and perhaps especially during a crisis, including those whose work is essential during emergencies, or who may rely on transit as their only means of travel to workplaces, meal distribution sites, critical service centers, or other necessary trips.

    VIA operators, maintenance, safety and customer care teams have been hard at work to keep our customers moving in a clean and safe environment. I thank them and commend them for their dedication, professionalism and valor during these unprecedented times.

    In keeping with local, state and federal public health emergency guidelines and restrictions, VIA is taking this additional step to help minimize in-person interactions when boarding a VIA bus or van. Fare-free service eliminates the need for passengers to use the farebox, speeds boarding and minimizes crowding at the front door.

    We urge everyone to continue practicing good hygiene to help slow the spread of germs, including washing their hands frequently, sneezing or coughing into their arm, and avoiding public places if they are ill. Our customers and employees are asked to practice social distancing, which could mean staying at least 6 feet away from your neighbor when aboard the bus or in any other public space or avoiding unnecessary travel.

    In the coming days, VIA will continue to monitor developments and utilize every available resource to help secure the health and safety of riders, the public, and transit employees.

  • 03/20/2020: VIA'S MARCH BOARD MEETING CANCELED

    Out of an abundance of caution and in keeping with recommended social distancing guidelines and requirements, VIA has canceled the March 24, 2020, meeting of the Advanced Transportation District and VIA Board of Trustees.

  • 03/18/2020: VIA TAKING STEPS TO KEEP BUSES, VANS, FACILITIES CLEAN

    COVID-19We are continuing our enhanced daily cleaning schedule for buses, vans and facilities, using disinfectant for high-traffic areas and surfaces. We began implementing additional steps on March 5, including extra cleaning and detailing of vehicles and facilities, with special attention to high-touch areas like poles and handrails, straps, handles and stop request buttons.
    The health and safety of our VIA family remains a top priority. We continue to maintain safe, clean work environments. All staff are being encouraged to stay home if they feel sick. VIA’s leadership team is working together to support our employees and keep them informed of developments.

    Simple, effective safety messages developed by the Centers for Disease Control were added to common areas in our offices, customer service areas and bathrooms in our public facilities, and aboard our vehicles. We also shared these messages with employees and customers on our website and social media channels.

    Employees and customers are encouraged to practice regular hand washing, use hand sanitizer between washing, avoid touching their face, and cough or sneeze into their arm to help stop the spread of germs. Hand sanitizer and wipes are available for our bus and van operators, and hand sanitizing stations are set up at our office buildings and facilities. We have asked our employees and customers to stay home if they feel sick and to follow guidelines from local health officials.

    WORKING AS A TEAM

    We activated an internal task force to continually assess developments and determine next necessary steps to continue to keep our community safe. Our senior leadership team has met daily with safety and operations staff to prepare and address the rapidly changing situation.

    We are in constant contact with local, state and federal emergency response officials as well as transit industry partners throughout Texas and nationally, to ensure we’re monitoring impact and collaborating on best practices.

    We’re working closely with City and County officials and following their guidance on recent developments for COVID-19, which include social distancing measures for our employees, avoiding large gatherings, and minimizing or avoiding contact with anyone displaying symptoms of respiratory illness whenever possible.

    BOOKING A TRIP

    Everyone is encouraged to use the VIA goMobile app when planning and booking a trip. The free app is available on Apple and Android smart phones. It can be used to pay fares before boarding, which can cut down on interactions like exchanging money or swiping fare cards. Limiting in-person interactions as much as possible is recommended by health officials to help stop the spread of germs.

    RIDING WITH VIA

    You should have confidence that when you ride with VIA, the buses, vans and transit facilities are being kept as clean as possible with daily sanitizing and disinfecting. There are some things you can do to help keep a safe environment for everyone:

    • Persons who feel ill or have been in contact with someone who has displayed symptoms of respiratory illness, like fever or coughing, are asked to avoid public places, including public transit, and contact their physician.

    • Practice “social distancing.” That means avoiding unnecessary trips and, whenever possible, leave at least 6 feet between you and your neighbor while out in public.

    • Cough or sneeze into your arm and avoid touching your face unnecessarily.

      Image: VIA Bus on Road

    • If you must travel, please wash your hands often. Our transit facilities offer restroom facilitieswith hand-washing stations and most are equipped with hand-sanitizing stations for use between washing. If soap or sanitizer supplies are running low, please alert a transit center customer service representative.

    CONTINUING SERVICE

    We are following recommendations from the Centers for Disease Control, State, City and County leaders. There is currently no significant impact to VIA operations.

    VIA will continue to analyze its operations and consider possible modification of services with guidance from City and County officials and the impact of personnel availability. We have developed continuity of operations plans. Should there be a need to modify service or fare policies we will share these updates on our website, send to local media and publish to our VIA news alert subscribers. To sign up for alerts, please visit VIAinfo.net.

    As always, we appreciate your patience and support as we continue to serve our community.

  • 03/12/2020: CDC Information - Stopping the Spread of Germs

    Here are some helpful graphics from the CDC (click to see full size):

    Image: CDC Stop Germs GraphicImage: CDC Wash Hands Graphic

  • 03/08/2020: Message from President and CEO Jeff Arndt

    Image: VIA President and CEO Jeff Arndt
    For more than 40 years, VIA has served San Antonio and Bexar County with the daily goal of connecting our community with safe, reliable public transit. Because VIA is the primary source of transportation for many in our community, we are maintaining service and providing a safe environment for customers and employees, while addressing recent public health concerns.

    Our thoughts are with those who are being affected by this unprecedented event. We are especially proud of our VIA family and grateful to VIA bus and van operators, maintenance crews, transit center support, and safety and security teams, who are on the front line daily to keep us moving. We want to thank them for their dedicated service and thank our customers for putting their trust in VIA as we all adapt to these challenging times.

    We also appreciate the healthcare workers, public service providers, and local leaders who are working to contain the spread of COVID-19 (Coronavirus). Below is an update on what VIA is doing, with your safety at the top of mind, and what you can do to help.

    - Jeff Arndt, VIA President and CEO

  • 03/08/2020: VIA Stepping Up Its Cleaning Schedule for Buses and Facilities

    Vehicles and Transit Centers are being disinfected throughout the day

    Image: VIA Maintenance Staff cleaning Centro PlazaIn addition to cleaning buses daily at the end of every run, VIA Maintenance Staff has been stationed at Transit Centers, boarding and disinfecting buses while the vehicles are on their regular routes.

    In response to recent health concerns surrounding the spread of respiratory illnesses, VIA is taking extra precautions to ensure that vehicles and facilities are kept safe and clean for public use. While there have been no cases of COVID-19 (formerly known as coronavirus) linked to transit use in our region, and federal health officials maintain that the risk to the general public for contracting the virus remains low, protecting our passengers and employees is our top priority.

    We are in close contact with local, state, and national health authorities to monitor the situation and will provide updates as they become available. Out of an abundance of caution and care for our community, we have increased our standard, daily cleaning of buses, vans and facilities to include additional and more detailed disinfecting of restrooms, facilities, surfaces and seats.

    VIA has a rigorous cleaning program in place for our more than 500 buses and 140 vans, as well as our many Park & Ride facilities, transit centers, and office buildings. This daily process includes:

    • Every bus and van is cleaned and disinfected daily at the end of its run.
    • Transit Centers and Park & Ride facilities are cleaned daily, including floors, surfaces, handles, handrails, and other high-touch areas.
    • Restrooms are cleaned at least 3 times a day.
    • We use cleanser that sanitizes and disinfects surfaces, including seats, stations and rails on all vehicles and facilities.
    • The cleanser is formulated to kill germs that can cause illness.
    • VIA offices, customer service areas, Transit Centers and Park & Ride facilities are equipped with public hand sanitizing stations and operators are provided hand sanitizer to use between washing.
    • Helpful information about proper hand-washing techniques are posted throughout our offices and facilities, and on our web site.

    Beginning Thursday, March 5, we activated enhanced health and safety protocols to include all standard procedures listed above in addition to:

    • More frequent and detailed cleaning of buses and vans—including additional mid-day cleanings, and on-site spot cleanings at transit centers and other facilities.
    • Additional staffing dedicated to maintaining enhanced health and safety procedures.
    • Requiring compliance from our partners (MV Transportation and Yellow Cab) to implement enhanced cleaning protocols.

    VIA continues to encourage passengers to follow these simple, effective tips from the Centers for Disease Control and Prevention:

    • Avoid close contact with people who are sick
    • Avoid touching your eyes, nose, and mouth
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
    • Clean and disinfect frequently touched objects and surfaces using an approved cleaning spray or wipe
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol
    • Passengers who feel sick or are experiencing symptoms should stay home, avoid public places, and contact your physician.

COVID-19

CURRENT AS OF MAY 22, 2020

  • Where can I find information about what VIA is doing about COVID-19?
    • We’re posting regular updates to our website at VIAinfo.net/covid-19.
    • Posters and flyers are distributed throughout our transit centers and Park & Ride facilities.
    • Signs are posted on buses.
    • Information is posted on digital screens and kiosks throughout the system.
    • Our customer care team can help with specific questions about fares and service. Please call (210) 362-2020 for help.
    • You can also follow us on Facebook and Twitter for alerts.
    • Sign up for email updates at VIAinfo.net.
  • What does it mean when my bus says ``At Safe Capacity`` in the destination sign
    • To help passengers and our operators maintain a safe distance while on board, buses have set a “safe capacity” limit of 16 passengers per trip. 
       
    • This is less than half of seated capacity for buses and will allow people to skip a seat and keep some distance. 
       
    • We’ve put more buses on popular routes so that people don’t have to wait long for the next bus to come. 
       
    • This is one of the ways VIA is helping to protect our passengers and operators. 

  • How long will the Safe Capacity Limit Be in Place?
    • We will maintain a 16-passenger limit aboard buses until further notice to allow for safe distancing between passengers. 

  • What does the “Stay Home, Work Safe” order mean for VIA?
    • The “Stay Home, Work Safe” order to “shelter-in-place” for all persons living in San Antonio and Bexar County.
    • On May 19, the order was extended through June 4, 2020. The most recent information can be found on the City’s website at sanantonio.gov.
    • Under the order, everyone is required to stay home, except for essential or “covered” activities as outlined by state and local officials, such as:
      • Getting food or medical supplies for themselves or their families
      • To care for a person or pet in another residence
      • Visiting an essential or “reopened business,” per the state/local order
      • Attending religious service
      • Other activities listed in the order
    • Per the governor’s order, “reopened services” include the following as of May 18:
      • retail stores, dine-in restaurants, movie theaters, shopping malls, museums, golf courses, places of worship and libraries (at this time, San Antonio libraries remain closed). .
      • Bars, gyms, bowling alleys, arcades, public swimming pools, massage establishments, tattoo and piercing studios and cosmetology and barber shops can reopen if proper social distancing is maintained.
    • The order lists VIA and public transit as an essential service.
      • We will continue to run bus service for those who must still travel, but on a modified schedule.
        • Bus routes moved to an Essential Service Schedule on April 26, and until further notice. A complete list of routes and stops affected are available at VIAinfo.net.
    • VIAtrans, and VIA Link service will continue to operate as usual.
    • The order requires everyone wear a cloth mask while in public and whenever proper social distancing is not possible (staying at least 6 feet apart).
      • VIA passengers will be required to use a cloth face covering over their nose and mouth to board and ride VIA vehicles, and access facilities, until further notice.
      • While supplies last, a face covering will be offered to customers who do not have one when they board the bus.
    • VIA requirements will continue until further notice.

  • Are VIA riders required to wear masks?
    • Yes. Non-exempt customers over the age of 10 are required to wear a face covering over their nose and mouth while aboard a VIA vehicle or at VIA facilities, where proper social distancing is not possible, until further notice.
    • This order applies whenever 6 feet of personal space cannot be maintained between persons in public, such as inside a bus or a transit center.

  • What if I have a mental health or physical health issue that prevents me from wearing a face covering/mask?
    • The City/County order currently allows for some specific exemptions. One is applicable to VIA passengers. That is:
      • Face coverings do not need to be worn: “When doing so poses a greater mental or physical health, safety, or security risk.”
    • If a passenger is claiming exemption based on mental or physical health risks, they must present their VIA-issued VIAtrans ID or VIA-issued Reduced Fare ID when boarding. They may also be asked to present their ID upon entering a VIA facility.

  • What if I have a condition that prevents me from wearing a mask but doesn’t qualify me for a Reduced Fare Card?
    • Please call our customer service line at (210) 362-2020 for more information.

  • Why Aren't Passengers Boarding through the back door?
    • Most VIA buses don’t have automatic back doors. They must be pushed open by passengers when exiting. This is part of the reason we offered a fare-free period, so that customers boarding through the front door could limit contact with the driver and avoid crowding, while additional safety measures were put into place

  • Is VIA stopping or reducing service?

    VIA began operating on an “Essential Service” schedule Monday, April 27, which maintains or improves current schedules for routes that continue to see high ridership and adjusts others based on changing conditions.

    Several routes moved to “Sunday” schedules on April 27 with some exceptions, including additional frequency on routes that continue to be highly utilized.

    Riders are reminded to only make essential trips during this time and observe VIA’s requirements to practice social distancing and wear a face covering in public.

    The following changes for VIA’s fixed-route bus service went into effect Monday, April 27, 2020, and will continue until further notice. Summary:

    • No changes to VIAtrans and VIAlink service.
    • Most VIA routes (52 of 92) will be on “Sunday” schedule. Exceptions include:
      • 14 routes that have maintained high ridership and provide many essential trips.
      • 11 routes that will operate on a Sunday Service schedule during the bulk of the day but with expanded morning hours.
      • 5 routes that will maintain service, but at a less frequent schedule.
      • 5 routes that are experiencing extremely low ridership and have alternative transit service available from other routes (this is in addition to the 5 routes suspended since April 6).

    Visit VIAinfo.net/routes for specific route schedules.

    * Some stops may be served by other routes. A list of affected stops and routes is available at VIAinfo.net/stop-closures

  • If I feel sick, can I take VIA to go to the doctor or hospital?
    • No. If you feel sick, do not use public transit, per CDC recommendations.
    • Call your doctor or health care provider for instructions.
    • Visit the City of San Antonio’s website at www.SanAntonio.gov to take a self-screening test.
    • You can call the City’s COVID hotline at 210-207-5779, or email questions to covid-19@sanantonio.gov.

  • If I purchased a pass before VIA fares were suspended, can I get a refund?
    • Please call our customer care line at (210) 362-2020 for questions about passes or refunds.

  • What is VIA doing to help protect its employees?
    • VIA has stepped up its cleaning procedures for buses, vans and facilities. This includes daily cleaning—at the end of the run and throughout the day—with EPA-approved, hospital-grade solution that kills germs that can cause illness.
    • We have removed or restricted access to the seats nearest to the driver’s seat on our vehicles. This helps reduce interaction and promote social distancing for passengers and operators.
    • Operators have access to hand sanitizer, wipes, gloves and masks.
    • We have suspended fares through May 31, and restricted access to the areas in front of the bus to reduce interaction and crowding close to the operator.
    • VIA issues masks to all operators and front-line workers. These are mandatory for all employees while working or while at a VIA facility.
    • Protective plastic shields have been installed on all driver cabins for buses and vans. These droplet-resistant, clear-plastic curtains are temporary. Permanent shields will be installed in the future.
    • VIA is performing temperature checks on all employees entering VIA facilities or reporting for duty at a VIA location to ensure they are safe and healthy while interacting with the public.
    • VIA requires all passengers to wear a facial covering over the nose and mouth whenever social distancing is not possible, such as aboard a bus or at a transit facility, until further notice.
    • VIA employees are required to follow additional recommended steps like washing their hands often, coughing and sneezing into their arm, wiping down surfaces and staying home if they feel sick.
    • Up-to-date information on how to stay healthy and safe is available to operators and employees online, in office areas, aboard buses, and at transit centers and Park & Ride facilities.
    • Employees who can perform their duties remotely have been asked to do so to promote social distancing in the workplace.

  • Do VIA operators have masks? Are they required to wear them?
    • VIA issues masks to operators as part of their personal protective equipment that also includes gloves and sanitizing products. This is in line with CDC recommendations and guidelines for the public, including public service workers.
    • All VIA employees who interact with the public are provided masks and gloves and required to wear them while working or at a VIA facility.
    • We will continue to monitor recommendations from the CDC and other health officials and take any additional steps required.

  • Does VIA have protective shields on vehicles for operators?
    • Yes, we have installed temporary plastic barriers on all driver cabins to further protect them and others from the spread of germs.
    • The shields are droplet-resistant, clear-plastic curtains.

  • Is VIA checking temperatures for employees?
    • Yes, VIA is performing temperature checks for all employees entering VIA facilities or reporting for work at a VIA location.

  • Is VIA checking temperatures for passengers?
    • Not at this time. But passengers are reminded that if they feel sick, they are not supposed to take public transit. They should call their doctor or the City’s COVID hotline for information.

  • Have any VIA employees tested positive for COVID-19?
    • As of Wednesday, May 20 – Eight VIA employees have tested positive for COVID-19, including six operators and two administrative employees.
    • The buses and areas used by the employees prior to testing positive have been sanitized daily as well as during enhanced cleaning.
    • A list of routes, bus numbers and times operators drove during the period prior to their last day on duty is available on this page above.
    • All employees are instructed to report COVID-related symptoms to their supervisor and their physician. Employees are told to stay home if they feel ill to limit exposure to others.
    • Operators are eligible for COVID-19 screening at the City’s pre-approved testing facility. They are asked to work with their supervisor to be referred for testing.

  • What is VIA doing to help protect its customers?
    • To date, no local cases have been linked to the use of public transit services.
    • VIA continues to expand its cleaning procedures for buses, vans and facilities that include daily cleaning with EPA-approved, hospital-grade solution designed to kill germs that cause illness.
    • We have removed or restricted access to several seats aboard buses to create an opportunity for social distancing, including the seats closest to the driver, and others throughout the bus.
    • We’ve extended our fare-relief period at least through May 31, so that customers don’t have to touch the fare box or crowd the front door when boarding, and to help maintain social distancing. We’ll begin collecting fares again on Monday, JUNE 1.
    • We’ll continue to set a safe capacity limit of 16 passengers per trip until further notice, to allow for social distancing on board. Extra buses have been placed on popular routes to make sure all passengers are picked up.
    • Passengers and customers at VIA facilities are required to wear a face covering over their nose and mouth, until further notice. A face covering is required whenever 6 feet of physical distance between people is not possible – such as while waiting at bus stops, when aboard a VIA bus or van, or while at a VIA facility.

  • WHY IS VIA OFFERING FREE FARES ?
    • The fare relief period for VIA bus, VIAtrans and VIA Link services is meant to reduce the need for customers to touch the farebox and/or interact with the driver when boarding. Faster boarding also minimizes crowding at the door.
    • Also, to maintain essential service for those who still must travel for work at essential businesses or services, to get food or supplies, or care for someone else.
    • Only necessary trips should be happening at this time.

  • Will “regular service” schedules return when fare collection returns?
    • Fare collection resumes June 1.
    • We will continue to operate our Essential Service Schedule until further notice.
    • This schedule adjustment is temporary and designed to continue operating bus service for people who must travel for work or other essential activities.
    • Any future schedule or route changes will be announced on our website, social media channels, and through our customer service centers.

  • When will the VIVA routes return to service?
    • VIVA routes 11, 40 and 301 are temporarily suspended.
    • This change is part of our Essential Service Schedule that keeps service going for people who must make essential trips.
    • The schedule focuses service on routes and areas with the highest demand for ridership.
    • While most museums, parks and restaurants remain closed or are open with limited capacity, we will pause service on VIVA.
    • We hope to return soon!

  • What can customers do to help stop the spread of germs?
    • Stay home
    • Wear a face covering when in public
    • Wash your hands frequently
    • Use hand sanitizer between washing
    • Cough and sneeze into their arm
    • Avoid touching your face
    • ONLY TAKE ESSENTIAL TRIPS during this time. If you do not absolutely have to travel, stay home and avoid public spaces.
    • Keep a safe distance from others when in public. At least 6-feet between you and the person next to you is recommended by the Centers for Disease Control and Prevention (CDC), health and government officials.
    • We have placed hand sanitizing stations at our offices and facilities for customers to use.
    • We have also updated the information available on our website, aboard our buses, and at our transit centers and Park & Ride facilities to ensure customers can stay informed.
    • You can find this and other helpful information at WWW.CDC.GOV.

  • How often are buses / facilities cleaned?
    • VIA vehicles and facilities are cleaned daily with EPA-approved, hospital-grade cleaner.
    • We have stepped up our cleaning and disinfecting routine to include additional cleaning during the day, as well as overnight.
    • This includes detailing of high-traffic areas aboard the vehicle like handles, rails, straps and seats.

  • What does VIA use to clean buses and facilities?
    • VIA uses an EPA-approved, hospital-grade disinfectant to help kill germs that cause illnesses like flu and coronavirus.

  • With so many businesses closed to visitors, where are operators supposed to take comfort breaks (restroom breaks)?
    • We have set up portable restrooms in areas where other facilities aren’t readily available for operators on their routes. Restrooms are secured with a combination lock and operators have been provided the code.
    • Only 10 of our 92 routes do not pass by a VIA facility or transit station, where operators could safely use the restroom. When not at these locations, operators typically use gas station or other business restroom, as allowed by the business owner.

  • When will VIA begin hiring again?
    • We have temporarily suspended hiring for non-essential positions.
    • We don’t have a date for when we will begin hiring again for all positions. We will announce it on our website and social media channels when we do.

  • Will VIA continue making Food Bank deliveries?
    • We will continue to partner with the Food Bank to make deliveries to homebound residents and support their food distribution events as long as resources are available.
    • As COVID-19 conditions change, we may no longer be able to dedicate vehicles or staff to these programs.
    • We’re proud of our work to fight hunger alongside the Food Bank and will stay active for as long as possible.

  • How do COVID-19 changes affect customers who use wheelchairs?
    • VIA has put safety measures in place to ensure customers and staff are protected when riding with VIA or at a VIA facility.
    • Maximum passenger limits are in place for bus and VIAtrans riders to allow for social distancing.
    • Face covering requirements are in place for all non-exempt riders on bus and VIAtrans trips. Persons who have a mental or physical health issue that prevents them from wearing a face covering over their nose and mouth can show their VIAtrans ID or Reduced Fare ID to ride without one.
    • Operators will still assist riders in wheelchairs or other mobility assisted device, including kneeling the bus when boarding and helping with securing the chair while on board.
    • For questions about VIAtrans service during COVID-19, please call 210-362-5050.

RESOURCES

Below are some helpful links to guide you.