How to Pay Cash / Credit / Mobile Wallet

Riders can choose from several options to pay right on the bus:

• VISA, Mastercard, and Discover credit and debit cards with contact-less chip
• Mobile wallets using Apple Pay, Samsung Pay, and Google Pay
• VIA goMobile+ app
• Transit app
• Reloadable VIA goCards
• VIA goCard lites pre-loaded with a pass or value
• Cash

Currently, riders can only pay their bus fare by credit card or mobile wallet.

Simply tap your contactless-enabled bank card or mobile wallet on the reader where the contactless symbol is located at the top of the farebox.

If your contactless-enabled bank card is not being accepted on the bus, it may be due to one of the following reasons:    

• You have a new card. If you have a new contactless-enabled card, you might need to activate it first. If after activating your new contactless-enabled bank card it is still not working, please contact your card issuer at the phone number listed on the back of your card. 

• Your card issuer has declined payment. This may be due to your bank account not having enough funds for the journey. Please check with your card issuer.  

• Your card may be damaged or expired. If this happens, you’ll need to get your card reissued by contacting your card issuer.

• Your card type is not accepted, e.g. American Express, and other card brands.

Yes, Tap-to-Pay transactions are processed through the same secure networks used for all other Visa, Mastercard, and Discover transactions. Contactless cards are built on secure EMV® Chip technology, which has proven effective at reducing counterfeit fraud.

No, there are no additional fees to use contactless-enabled payment methods.

Yes, VIA still accepts cash, but paying with exact fare is highly recommended. Operators can only provide a change receipt if the amount due is more than $1.00.