VIA Alert: Service Changes Go Into Effect Jan. 10. Visit the Service Changes page for details.
Title VI Rights
VIA Metropolitan Transit is committed to ensuring that no person is excluded from participation in, or denied the benefits of its service, or otherwise subjected to discrimination, on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended (“Title VI”). In addition, VIA prohibits discrimination based on sex, age or disability, as well as limited English proficiency.
filing a complaint
Any person who believes that he or she may have been discriminated against on the basis of race, color, national origin, sex, age, disability or limited English proficiency may file a complaint with VIA within 180 days from the date of the alleged discrimination.
Written complaints may be sent to VIA, Attention: EEO Officer, 800 West Myrtle, San Antonio, Texas 78212; or by telephone at (210) 362-2075, or by downloading a copy of the Complaint Form as noted below.
Title VI Complaint Procedures & Form
VIA provides free language assistance to individuals who are limited in their ability to communicate in English. Please contact Customer Service located at 1021 San Pedro, San Antonio, Texas, or call (210) 362-2020.