Contact

NOTE: Customers can submit concerns to VIA 24 hours a day, 7 days per week through the VIA Comments Form Below

NOTE: Articles left on a bus or van, that are turned in to the operator, are delivered to the Lost and Found the next business day after 12:00 noon.
Items are kept for 14 days and may be picked up at 1021 San Pedro, San Antonio, Tx. 78230. Customers will need to present a picture ID to retrieve the item.

VIA will take appropriate steps to ensure that communication with applicants and community members is effective. VIA shall furnish appropriate auxiliary aids and services where necessary to afford a person with a disability an equal opportunity to participate in VIA programs and services. This would include, but not limited to sign language interpretation, Braille, large print, accessible online documents, etc.

Learn more about VIA’s Reasonable Modifications and Accommodations by clicking the Accessibility Tab on our How To Ride page.

NOTE: The list below includes adjusted hours of operations at Customer Service Centers due to VIA’s Covid-19 response.
Customer Service Centers will open May 20, 2020 and hours will remain in effect until further notice.

VIATRANS PHOTO ID’S TAKEN ONLY AT THE VIA METRO CENTER
*Reduced Half-Fare, Senior Citizens, Medicare ID’s are not available at Randolph and Ellis Alley