Contact - VIA Metropolitan Transit

Contact

Contact information is listed in sections by department below.
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  • CUSTOMER SERVICE
    Comments, Concerns, or Suggestions (210) 362-2020 Monday – Friday, 8:00 am – 6:00 pm

    NOTE: Customers can submit concerns to VIA 24 hours a day, 7 days per week through the VIA Comments Form Below

    Bus Routing & Scheduling Information -- (210) 362-2020
    TTY:
    (210) 362-2019
    Monday – Friday, 6:00 am – 10:00 pm
    Saturday, 7:00 am – 7:00 pm
    Sunday, 8:00 am – 5:00 pm

    Lost and Found VIA Metro Center
    1021 San Pedro
    (210) 362-2006 Monday - Friday, 8:00 am - 5:00 pm

    NOTE: Articles left on a bus or van, that are turned in to the operator, are delivered to the Lost and Found the next business day after 12:00 noon.
    Items are kept for 14 days and may be picked up at 1021 San Pedro, San Antonio, Tx. 78230. Customers will need to present a picture ID to retrieve the item.

     

  • ADA/ACCESSIBLE SERVICES
    Accessible Services Office VIA Metro Center
    1021 San Pedro
    (210) 362-2140 Monday - Friday, 8:00 am - 5:00 pm
    Request Accessible Documents [email protected] (210) 362-2140
    File ADA complaint Online Form (210) 362-2020 Monday - Friday, 8:00 am - 5:00 pm
    See Below for Details

    VIA will take appropriate steps to ensure that communication with applicants and community members is effective. VIA shall furnish appropriate auxiliary aids and services where necessary to afford a person with a disability an equal opportunity to participate in VIA programs and services. This would include, but not limited to sign language interpretation, Braille, large print, accessible online documents, etc.

    Learn more about VIA’s Reasonable Modifications and Accommodations by clicking the Accessibility Tab on our How To Ride page.

    Complaint Process

    Any person who believes that they have been discriminated against on the basis of a disability by VIA may file an ADA complaint, by submitting a complaint to VIA Customer Service Department.

    Under Title II of the Americans with Disabilities Act (ADA), VIA is required to make its services and programs accessible to people with disabilities and in compliance with the ADA. This procedure satisfies VIA’s obligation to provide a grievance procedure under Title II. If you feel that you have not been able to access a program or service of VIA because of accessibility issues, or have been discriminated against based on your disability, you may submit an ADA Complaint.

    How to Submit an ADA Complaint

    Please submit your complaint to VIA’s Customer Service dept by completing an online form or by calling 210-362-2020. For an alternative format to submit your ADA complaint, please contact the Accessible Services Department at 210-362-2140 or via email at [email protected].

    When filing a complaint, please be sure to communicate whether your complaint is related to your disability and provide sufficient facts demonstrating how your complaint is related to your disability. You will receive a response with the results of the investigation within 20 business days if you requested a response and provided sufficient contact information.

    This procedure is intended to satisfy VIA’s obligations under the ADA and applies to anyone alleging discrimination on the basis of a disability in VIA’s provision of its services, activities, programs or benefits. This process is designed to provide you with the opportunity to quickly and effectively resolve any issue(s) as it relates to the ADA and VIA. Your complaint will be investigated in accordance with VIA’s complaint procedure.

    Appeal Process for an ADA Complaint

    If you are dissatisfied with the result of your ADA complaint, you may submit your appeal to VIA’s ADA Manager, Martha Flores.  You may submit your appeal via email at [email protected].

    Appeals must be submitted within 30 calendar days after you received your results or after you originally submitted your complaint, whichever is later. The appeal must be in writing and state all facts and arguments supporting your belief that the complaint was not appropriately resolved. The ADA Manager will review the complaint and provide a written response within 30 calendar days.

  • CUSTOMER SERVICE CENTERS

    NOTE: The list below includes adjusted hours of operations at Customer Service Centers due to VIA’s Covid-19 response.
    Customer Service Centers will open May 20, 2020 and hours will remain in effect until further notice.

    Name Address Phone Hours
    Brooks Transit Center 7903 S. New Braunfels Avenue, 78235 (210) 362-2884 Monday - Friday
    8:00 am - 1:00 pm
    2:30 pm - 5:00 pm
    Centro Plaza 909 W. Houston St., 78207 (210) 299-5802 Monday - Friday
    8:00 am - 1:00 pm
    2:30 pm - 5:00 pm
    Crossroads Park & Ride 151 Crossroads Blvd., 78201 (210) 362-2892
    (210) 731-6616
    Monday - Friday
    8:00 am - 5:00 pm
    Saturday
    9:00 am - 2:00 pm
    Downtown Information Center 211 W. Commerce St., 78205 (210) 362-2889
    (210) 475-9008
    Monday - Friday
    8:00 am - 5:00 pm
    Saturday
    9:00 am - 2:00 pm
    * Ellis Alley Information Center 212 Chestnut St., 78202 (210) 299-1213 Monday - Friday
    8:00 am - 1:00 pm
    2:30 pm - 5:00 pm
    Ingram Transit Center 3215 Northwestern Drive, 78238 (210) 362-2893
    (210) 521-6773
    Monday - Friday
    8:00 am - 1:00 pm
    2:30 pm - 5:00 pm
    Kel-Lac Transit Center 7183 Highway 90 W., 78227 (210) 362-2891 Monday - Friday
    8:00 am - 1:00 pm
    2:30 pm - 5:00 pm
    Madla Transit Center 1584 Cantrell78224 (210) 362-2894 Monday - Friday
    8:00 am - 1:00 pm
    2:30 pm - 5:00 pm
    Medical Center Transit Center 5330 Medical Drive, 78240 (210) 362-2896
    (210) 614-4836
    Monday - Friday
    8:00 am - 5:00 pm
    North Star Transit Center 7538 San Pedro Ave., 78216 (210) 362-2898
    (210) 524-9272
    Monday - Friday
    8:00 am - 1:00 pm
    2:30 pm - 5:00 pm
    * Randolph Park & Ride 9400 IH 35 North, 78233 (210) 362-2890
    (210) 564-8175
    Monday - Friday
    8:00 am - 1:00 pm
    2:30 pm - 5:00 pm
    Stone Oak Park & Ride 22139 U.S. Highway 281 North, 78258 (210) 362-2887 Monday - Friday
    8:00 am - 1:00 pm
    2:30 pm - 5:00 pm
    VIA Metro Center 1021 San Pedro Ave., 78212 (210) 362-2006 Monday - Friday
    8:00 am - 5:00 pm

    VIATRANS PHOTO ID’S TAKEN ONLY AT THE VIA METRO CENTER
    *Reduced Half-Fare, Senior Citizens, Medicare ID’s are not available at Randolph and Ellis Alley

  • VIAtrans
    Name Phone TTY
    Office of VIAtrans
    Eligibility
    (210) 362-2140 (210) 362-2019
    VIAtrans Reservations
    and Cancellations
    (210) 362-5050 (210) 362-5060
    Where’s My Ride? (210) 362-5050 (210) 362-5060

  • ADMINISTRATIVE
    Name Address Phone Hours
    Executive Offices –
    The Grand
    123 N. Medina St.
    San Antonio, Tx 78207
    (210) 299-5800 --
    Administrative Office 800. W. Myrtle St.
    San Antonio, Tx 78212
    (210) 362-2000 Agencies:
    Monday - Friday
    9:00 am - 12:00 pm
    Office Employees Only:
    Monday - Friday
    1:00 pm - 4:15 pm

  • TRANSIT POLICE
    Name Phone
    Transit Police (Emergency Safety and Security) (210) 362-2439

  • EMPLOYMENT
    Name Address Phone Links
    VIA Metropolitan Transit
    Attn: Employment
    & Testing
    1021 San Pedro
    San Antonio, Tx 78212
    Jobline: (210) 362-2240
    Fax: (210) 362-2575
    Email: Employment & Testing
    Employment Opportunities

  • PROCUREMENT
    Name Address Phone
    Procurement Staff Directory -- --
    Main Contact 1720 N. Flores St.
    San Antonio, Tx 78212
    (210) 362-2400
    Fax: (210) 362-2588
    DBE Bidline -- (210) 362-2001
    VIA’s Material Distribution
    Receiving Dock
    -- (210) 362-2420
    Economic Opportunity -- (210) 362-2170

  • PUBLIC ENGAGEMENT
    Name Phone Email
    Marketing (210) 299-5947 [email protected]
    Communications (210) 299-5872 [email protected]
    Government and
    Community Relations
    (210) 362-2389 [email protected]
    Media inquiries/
    Interview Requests
    (210) 380-6895 [email protected]
    Public Information/
    Open Records Requests
    Solicitud de Información Pública
    (210) 381-9203 [email protected]

  • TITLE VI RIGHTS
    Name Address Phone More Details
    Claudia De Gonzalez
    EEO Officer
    800 W. Myrtle
    San Antonio, Tx 78212
    (210) 362-2075
    Fax: (210) 362-2730
    Title VI Rights

  • BUS AND SHELTER ADVERTISING

CUSTOMER COMMENTS

Use this online customer service form below to submit comments to a specific department.
Comments submitted after business hours or weekends will be reviewed the next business day.

ContactForm_2018_2

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