Your Downtown Link
VIA Link is an on-demand ride-sharing service that offers affordable public transit options to neighborhoods within dedicated zones in the VIA service area.
So, whether you’re visiting downtown, enjoying the Pearl, exploring the culture of Southtown, or going to UTSA’s downtown locations — get around our newest zone when you book a VIA Link ride with the VIA Link app.
Five Convenient Zones
Customers in the Naco Pass, Mainland, Madla, Randolph zones, and the new Downtown zone, can request a trip – for just $1.30 per trip – using the convenient VIA Link app, Booking Online, or by calling (210) 655-Link [5465]. Riders also can connect to regular VIA bus service to continue their trip to bus stops across the VIA service area.
Expanding To New Heights
VIA Link added weekday service to Alamo Colleges’ Northeast Lakeview College in the Randolph Zone from 5 a.m. to 10 p.m., and Naco Pass Zone from 5 a.m. to 9:30 p.m. The expanded service is available within 30 minutes from 7 a.m. to 4 p.m. and within 60 minutes all other times in both zones.
Your Downtown Link
VIA Link is an on-demand ride-sharing service that offers affordable public transit options to neighborhoods within dedicated zones in the VIA service area.
So, whether you’re visiting downtown, enjoying the Pearl, exploring the culture of Southtown, or going to UTSA’s downtown locations — get around our newest zone when you book a VIA Link ride with the VIA Link app.
Five Convenient Zones
Customers in the Naco Pass, Mainland, Madla, Randolph zones, and the new Downtown zone, can request a trip – for just $1.30 per trip – using the convenient VIA Link app, Booking Online, or by calling (210) 655-Link [5465]. Riders also can connect to regular VIA bus service to continue their trip to bus stops across the VIA service area.
Expanding To New Heights
VIA Link added weekday service to Alamo Colleges’ Northeast Lakeview College in the Randolph Zone from 5 a.m. to 10 p.m., and Naco Pass Zone from 5 a.m. to 9:30 p.m. The expanded service is available within 30 minutes from 7 a.m. to 4 p.m. and within 60 minutes all other times in both zones.
VIA Link Service Zones
MADLA
Hours of Operation
Seven days a week
5 a.m. to 9:30 p.m.
Main Transfer Point
Madla Transit Center
GET THERE
WAY EASIER!
Tap, Call, or Click
To Go Here, There & Everywhere.
Download The VIA Link App Today!
VIA Link Service Zones
NACO PASS
MAINLAND
MADLA
Hours of Operation: 5 a.m. to 9:30 p.m., Seven days a week
Main Transfer Point: Madla Transit Center
RANDOLPH
DOWNTOWN
Hours of Operation: 7 a.m. to 11 p.m., 7 days a week
Main Transfer Points: Centro Plaza, Ellis Alley
Connecting Bus Routes: 63, 17, 24, 25, 26, 46, 62, 66, 68, 75, 76, 89, 93 and 100
How to Ride VIA Link
What Rides are Saying
How does VIA Link Work?
Book Your Ride With The VIA Link App
1. Enter your pick-up name, start and end point.
2. Select the time and date of your trip.
3. Select the number of seats you need.
4. Select and confirm your route.
Other ways to book:
Call
- Call (210) 655-Link [5465]
- Provide a VIA Link agent a pick-up name, your current location and where you’d like to go.
- Confirm your route.
VIA LINK TIP
You can ride instantly or schedule a ride up to seven days in advance. You will receive a confirmation and alert once your ride is booked.
Pay For Your Ride
Select how you would like to pay for your fare.
goMobile App
- Open the VIA goMobile app.
- Purchase your fare.
- Activate your ticket when you’re ready to ride.
VIA Transit Pass
You can also pay fare with a VIA transit pass.
Cash
Pay cash just like a bus ride – fare must be paid in exact change.
Optional: Enter a coupon code to redeem a free or discounted ride.
Meet At The Pick Up Point
- Go to the designated VIA Link pick-up point.
- Match the license plate provided in your mobile app.
- If you called to book, the driver will know the pick-up name you provided.
- Your driver may also pick up other passengers to share your ride.
Enjoy The Ride
- When boarding, show your VIA goMobile ticket or VIA Pass to the driver.
- If you’re redeeming a promotional code, your driver will confirm your ticket.
- Be on your way to your destination within the Northeast Zone, or connect to a VIA bus route serving a destination outside the Northeast Zone.
VIA LINK TIP
Arrival time provided to you at booking is an estimate. Actual arrival time may vary.
Link to Everywhere
- Book another VIA Link to travel within the Northeast Zone.
- Book a VIA Link to the Naco Pass transfer point to transfer to a VIA bus for main bus routes like 10, 14 or 502.
- If you’re transferring to another VIA service, your VIA Link driver will provide you with a transfer pass upon request.
VIA LINK TIP
If you are planning a trip that requires a transfer to a VIA bus, be sure to book with enough time to assure you catch your next ride.
Other ways to book:
- Call (210) 655-Link [5465]
- Provide a VIA Link agent a pick-up name, your current location and where you’d like to go.
- Confirm your route.
VIA LINK TIP
You can ride instantly or schedule a ride up to seven days in advance. You will receive a confirmation and alert once your ride is booked.
Select how you would like to pay for your fare.
VIA goMobile App
- Open the VIA goMobile app.
- Purchase your fare.
- Activate the ticket when you’re ready to ride.
VIA Transit Pass
You can also pay fare with a VIA transit pass.
Cash
Pay cash just like a bus ride – fare must be paid in exact change.
Optional: Enter a coupon code to redeem a free or discounted ride.
- Go to the designated VIA Link pick-up point.
- Match the license plate provided in your mobile app.
- If you called to book, the driver will know the pick-up name you provided.
- Your driver may also pick up other passengers to share your ride.
- When boarding, show your VIA goMobile ticket or VIA Pass to the driver.
- If you’re redeeming a promotional code, your driver will confirm your ticket.
- Be on your way to your destination within the Northeast Zone, or connect to a VIA bus route serving a destination outside the Northeast Zone.
LINK TIP
Arrival time provided to you at booking is an estimate. Actual arrival time may vary.
- Book another VIA Link to travel within the Northeast Zone.
- Book a VIA Link to the Naco Pass transfer point to transfer to a VIA bus for main bus routes like 10, 14 or 502.
- If you’re transferring to another VIA service, your VIA Link driver will provide you with a transfer pass upon request.
LINK TIP
If you are planning a trip that requires a transfer to a VIA bus, be sure to book with enough time to assure you catch your next ride.
Benefits For You
COMFORTABLE
When you book a ride, your seat is guaranteed. Sit down and relax.
FASTER
Cut down your travel time with more frequent service and shorter wait times.
EASY
You can tap, call or click to get going faster with service closer to you.
SAVINGS
Same low fares and discounts as regular VIA services.
Trip Reminders
BE ON TIME
Arrive at your pick-up point at least five minutes before the pick-up window. Upon arriving, your VIA Link will wait for one minute.
ACCESSIBILITY
Just like the bus, VIAtrans customers are eligible for VIA Link service. You may choose to book a seat for your companion at no additional fare.
RIDE WITH A BIKE
Vehicles with bike racks are available upon request at booking.
BOOK ADDITIONAL SEATS
Book additional seats for small children or up to four other passengers traveling with you.
FAQs
General Information
VIA Link is transit service when you need it. It’s an innovative program designed to provide on-demand transit in the Northeast, Northwest and Southside San Antonio areas. VIA Link is a ride-sharing program where people may share a ride with as many as four other people. Like Uber or Lyft service, customers can request a trip through a convenient app and can begin and end a trip anywhere within the zone or connect with the regular VIA bus service to continue their trip.
It’s not a door-to-door service, rather operates in a network of designated stops within the service area. Stops could include existing VIA stops or shelters, as well as other locations set up for VIA Link.
A VIA Link vehicle will pick up customers at their chosen pickup point, which often may be an existing bus stop and take them anywhere within the zone.
In the Naco Pass Zone, the Naco Pass Transit Hub is the transfer point where riders can transfer to VIA bus routes 14 and 502. In the Mainland Zone, customers have three options to travel on a bus outside the zone:
• Mainland Bus Stop: Routes 88, 609
• UTSA campus: Routes 93, 501, 603
• Northwest Vista College Campus: Routes 63, 620
The vehicles are operated by RideCo, however, they are branded with VIA Link markings as well.
Fares are the same as regular VIA bus service, but frequency and reliability have improved.
Service in for VIA Link Naco Pass, Mainland and Madla operates from 5:30 a.m. to 9:30 p.m. seven days a week. Service for VIA Link Randolph operates from 5 a.m. to 10 p.m.
The VIA Link fare is the same as regular VIA bus fares and reduced fares. That’s $1.30 per trip, with free transfers. Reduce fares for seniors, students and military apply.
If you have a VIA bus pass it will work with all modes of transportation, if you have a single ride and buy a transfer then you will be able to transfer between bus service and VIA Link service.
Additional Information
VIA Link service will offer shorter wait times and better reliability in the service area. VIA anticipates wait times no longer than 30 mins. from time of reservation to time of pickup from your requested location.
On-demand trips mean you can access service when you need it, instead of having to plan your trip around a bus route schedule.
Service is provided in a van that will make short trips within the service area. Riders can’t hail a VIA Link vehicle from the curb, like they would a bus. Trips must be scheduled in advance. Riders must plan a separate bus trip to complete any trip outside the zone.
Fares are the same as VIA’s current fares and the same VIA code of conduct, service policies and regulations will apply.
Your ride booking will specify a time window of 10 minutes for pick-up. We advise you to reach your pick-up point 5 minutes before your pick-up window. As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the VIA Link app. Furthermore, you have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.
You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 1 minute. In order to stay on schedule, the vehicle will depart if you do not show up within the 1 minute waiting period.
When you book a ride with VIA Link you are making a commitment to the system and the driver as a schedule is created to accommodate your trip. If due to some reason you are not able to take the ride, we advise you to cancel as soon as possible.
Excessive last-minute cancellations or no-shows can result in the suspension of your user account.
You cannot change your existing ride-booking. However, you can cancel your ride and book a new ride that suits your pick-up location or destination.
If you are passenger with bike, you can book a seat with Regular(bike) option.
If you are Accessible needs passenger, you can book a seat with Accessible option. You also have the option to add up to 3 seats for any companions traveling with you.
Other passengers can book up to 5 seats with Regular option.
Do note that all passengers in 1 booking need to travel at the same time and get picked up and dropped off at the same stops.
Yes. At the end of a trip, mobile app customers will be invited to rate their ride and submit comments about VIA Link.
Drivers & Safety Information
VIA has partnered with RideCo for its VIA Link pilot. RideCo is working with zTrip to provide trained drivers for quality on-demand service.
As with all VIA operators and contracted operators, all drivers must pass a background check and complete appropriate training. Additional screenings, such as drug and alcohol testing, will also be performed.
VIA Link drivers are employed or contracted by RideCo and zTrip.
As with all VIA operators and contracted operators, all drivers must pass a background check and complete appropriate training. Additional screenings, such as drug and alcohol testing, will also be performed.
Yes. Vehicles are operated by a contractor who performs background checks on their drivers, provides training, and does drug and alcohol testing.
All vehicles must comply with safety and accessibility requirements.
How to Use VIA Link
Book trips with the VIA Link mobile app (Apple App Store or Google Play), on the web, or by phone. Pay cash upon boarding the vehicle, or pre-pay through VIA’s goMobile App.
You can book a trip on VIA Link website page, however you will not receive automatic alerts about the status of your trip as you would when using the mobile app.
When you make reservation, you will be able to choose from a list of options for the pick-up and drop off times that bests suits your schedule.
Trips may be scheduled as little as 30 minutes and up to 7 days in advance.
Trip can be cancelled with the VIA Link app, online, or by phone.
Choose a date or time in advance. Bookings can be made on-demand up to 7 days in advance.
You have the option to book for multiple days with the same pick-up and drop off schedule.
For patrons without a computer, smart phone or ability to use the app, you can call (210) 655-Link [5465] to schedule your trip through a reservation center. The reservation center will be able to give you a vehicle arrival time, along with confirming your pickup and drop off location. You may also visit the VIA Link website to book a trip.
The service can also get you to a transfer point where you will have access to a regular VIA bus route that will get to your destination. You also may ride a regular VIA bus to the nearest transfer point and transfer to VIA Link to complete your trip.
Riders must be 12 years old and up to ride alone. Riders 11 and younger must be accompanied by a responsible person 12 and older. VIA’s reduced fares for children will apply.
VIA Link can provide service to destinations within the service zones and to other designated service areas such as UTSA, Northwest Vista College (see maps).
If your destination is outside its designated VIA Link zone, you may schedule a trip to the nearest transfer point to transfer to other VIA bus routes.
Transfer Points
• Naco Pass Zone – Naco Pass Transfer Point (Naco Pass at Uhr Lane)
• Mainland Zone
♦ Mainland (adjacent to Walmart Supercenter)
♦ UTSA (Oval past Peace Circle)
♦ Northwest Vista College (Near Mountain Laurel Hall Entrance)
• Madla Zone – Madla Transit Center (1584 Cantrell, 78221)
• Randolph Zone – Randolph Transit Center (9400 IH 35 North, 78233)
The VIA Link service operates on a stop-to-stop model and drivers cannot deviate from these stops. The stops are selected based on proximity to popular destinations while assuring safety for the customer and the driver. Note that VIAtrans customers with disabilities have to register with the VIA Link service to receive curb-to-curb service.
VIA Link service is designed to adjust to service needs in the area to keep wait times low.
Special Requests
Some VIA Link vans are equipped with bike racks that would be available by request when you book your trip.
Car seats are not required under Texas law on VIA Transit vehicles; however, you may bring your own car seat to use on a VIA Link vehicle. Please let us know you’re bringing a car seat in the special instructions area when booking your trip on the mobile app.
If you are bringing a car seat, make sure you reserve an extra seat in the vehicle so it can be secured, so your space is reserved, etc.
VIAtrans continues to operate within the zone and VIAtrans customers ride free upon presentation of their VIAtrans ID. Boarding a VIA Link vehicle will be treated like boarding the bus.
VIA Link will have accessible vehicles for patrons who need them. You will need to request on the app or on the phone that you need an accessible trip.
Service animals and pets allowed on VIA vehicles will also be allowed on VIA Link trips. See VIA’s Code of Conduct for details.
Items allowed on VIA vehicles will also be allowed on VIA Link trips. See VIA’s Code of Conduct for details.
If you are carrying a particularly large package or object, you may want to book an extra seat to ensure you will have room to take it on the VIA Link vehicle.
Although you can hold smaller objects in your lap or put them on the floor, they must not interfere with the safe and speedy on-boarding and off-boarding of fellow passengers or block access and prevent use of seats you have not booked and paid for.
To talk to someone about a concern or ask a general question about VIA Link, call our Customer Service GO Line at (210) 362-2020 Monday through Friday from 8 a.m. to 6 p.m. Customers can submit concerns to VIA 24 hours a day, 7 days per week through the VIA Comments Form. If you have question about the status of your current VIA Link ride, call the VIA Link dispatch line at (210) 655-LINK.