Purchase Passes - VIA Metropolitan Transit

Purchase Passes

VIA offers different ways to pay.

goMobile Ticketing App | Reloadable goCard | Paper Tickets

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Scroll down for a helpful how-to video.

Download goMobile for your Apple or Android device.

When you want to go VIA, goMobile.

goMobile is VIA’s official new mobile ticketing and trip-planning app. The app is free to download for Apple and Android devices and there are no additional fees to purchase VIA products.

With VIA goMobile, VIA is continuing its commitment to offer convenient and helpful passenger amenities and resources. Use VIA’s free systemwide 4G LTE WiFi to manage your goMobile account while making a trip or visiting one of our Transit Centers.

How does goMobile work?

  • Open the app on your mobile device to plan a trip, and purchase fares and passes.

  • Use Google Pay, Apple Pay, Visa, Mastercard, Discover, AMEX and PayPal for purchases and set up an optional account to make future visits faster.

  • For convenience, you can buy tickets anytime and activate them when you are ready to ride

  • Once the fare is activated, an animated ticket will display on your screen.

  • Show the active screen to the operator when boarding the bus. If you are using a reduced-fare ticket, you also will need to show the operator your Reduced Fare ID.

What can be purchased on the goMobile app?

goMobile users can purchase the following products at full-fare and half-fare rates:

  • Day Pass

  • 7-Day Pass

  • 31-Day Pass

  • 2.5-Hour Pass (Not valid on Express Service)

  • VIAtrans Ticket

  • Special Event Pass

Other tips for goMobile

  • Use the Buy Again feature for quick ticket re-purchase

  • Passes and tickets purchased with goMobile can be transferred if you lose or upgrade your device.

  • goMobile users can pay for multiple fares at one time.

  • goMobile provides trip-planning tools using real-time bus information.

  • Riders have the option to manage a goMobile account on a mobile device and online.

  • A minimum purchase of $1.45 and a maximum purchase of $200 are allowed on the app.

Using goMobile

This short video shows you how easy it is to goMobile with VIA

Background

Paper E-fare Tickets

If you prefer not to use your mobile phone or a goCard, VIA offers paper e-fare magnetic stripe tickets for our 31-Day Pass, 7-Day Pass and Day Pass.  To use an e-fare ticket, insert it into the fare box on the first ride to activate. Just swipe on subsequent trips. If you prefer to pay with cash, transfers are dispensed right out of the fare box on e-fare cards, too. And with the e-fare system, you can buy Day passes right on the bus.

Purchasing Paper Tickets

Paper e-fare tickets can be purchased at all VIA Customer Service Centers and many retail outlets including most H-E-B stores (listed below). Day Passes are also available on every bus. If you purchase your e-fare Day Pass on the bus, you must let your driver know you want to buy a Day Pass before inserting any money into the fare box. Your Day Pass will be dispensed, activated and stamped with an expiration date. Simply swipe and go on subsequent trips during that day.

Paper Transfers

If you would like a free paper e-fare transfer, you must notify the operator before inserting money into the fare box. Your e-fare transfer will be dispensed and stamped with an expiration time on the back. When you board your next bus, simply swipe the transfer on the fare box. If you are transferring from regular to Express service, swipe and pay the upcharge. The new e-fare transfers allow for unlimited rides for 2.5 hours.

important things to remember about via e-fare cards

Expired Cards

A used or expired e-fare card cannot be recharged. Dispose of expired cards, but please do not litter.

Reduced Fares

Riders who are eligible for reduced fares must provide proof of eligibility when paying or using half-fare e-fare cards.

Groups

When paying for more than one person, let the operator know before inserting payment.

Change

If a rider is due change exceeding $1, the operator may dispense an e-fare change card. There are no cash refunds. The change card can only be used as payment for future trips within one year of issuance. Only one change card per transaction is allowed. Change less than $1 cannot be provided.

E-fare terms & conditions

  • E-fare cards are valid for Prímo, Regular and Express service. E-fare cards are not valid for Park & Ride Service, VIAtrans or any other special or discounted service.

  • If using a half-fare e-fare card, a valid Reduced Fare ID card must also be presented at boarding.

  • E-fare cards must be presented to any VIA official upon request.

  • E-fare cards are non-refundable and VIA assumes no responsibility for replacement if lost, stolen, defaced or mutilated.

  • The unauthorized copying or alteration, or the sale or presentment of an unauthorized copy or alteration, of a VIA e-fare card may result in criminal prosecution.