VIAtrans is a transportation service option for customers who cannot utilize regular bus service because of a disability. It is a shared-ride, curb-to-curb service that offers independence through mobility and expands access to opportunity via transit.
VIAtrans trips are available for any purpose and can be scheduled at least one day in advance, using VIA’s online or call-in scheduling system. VIAtrans uses vans that operate in the same areas and times as VIA bus service. Van operators help passengers on and off vehicles but do not provide medical assistance or emergency service.
Individuals may apply to determine eligibility for VIAtrans. Eligibility is based on an individual’s functional ability to use regular city bus service, in keeping with ADA (Americans with Disabilities Act) criteria. As part of the VIAtrans eligibility determination process, applicants may be asked to participate in a physical functional assessment performed by a skilled and trained professional therapist.
APPLYING FOR VIAtrans
How to apply
1. Complete pages 1-5 of the application as completely and accurately as possible.
2. A friend or family member may assist.
3. A medical professional who is familiar with the applicant’s condition must complete pages 6-8. Applicants may not change or add to the information in this section.
4. Mail or deliver the completed application to VIA at the address on the form for processing.
RIDING VIAtrans
To use VIAtrans, once approved, take a moment to watch one of these three important videos (available in English, Spanish and American Sign Language) on the right before taking your first trip.
Customer Guide
The VIAtrans Service Customer Guide (Available in Spanish) contains helpful information including details on priority seating, bus features, reduced fares, scooter requirements, and more. The guide includes details about VIAtrans service such as eligibility requirements, usage policies, reservation procedures, and important contact information. Also available in Spanish and Braille/Text-to-Voice ready.
Making a Reservation
Registered VIAtrans customers can make a reservation to book a trip, or cancel a trip by using our convenient online system or by calling our customer assistance line.
Paying Your Fare
The VIAtrans one-way fare is $2.00 for adults and $.90 for children 5-13 years old. Refer to the VIAtrans Customer Guide (or the customer service guide in Spanish) for information about fares for Personal Care Attendants and Companions.VIAtrans customers can pay fares using the VIA goMobile app, cash, or with a VIAtrans ticket. The goMobile app is available free for Android and Apple iOS smartphones.
TicketOutlets
VIAtrans tickets are available at all VIA Customer Service Centers, and at H-E-B Locations listed below.
ACCOMMODATIONS
To promote access for customers who are disabled, VIA will consider exceptions to existing rules and procedures on an as-needed basis. Please contact us in advance, by e-mail or phone at (210) 362-5050, if you believe you require a disability-related accommodation in order to use VIA buses or VIAtrans vans. A complaint process is available if an accommodation request is declined.
VIAtrans SERVICE AREA
Disclaimer
The Service Area Locator is provided for information only. It does not represent measurements made on the ground and approximates distances. Before making plans based on search results, please contact VIAtrans for confirmation. Existing customers should call 210-362-5050. All others, please call 210-362-2140 or 210-362-2019 (TDD).
CONTACT US
If you have questions about VIAtrans service, please contact the VIA Accessible Services Department at (210) 362-2140 on weekdays between 8:00 a.m. and 4:00 p.m.
ADDITIONAL SERVICES
♦ Taxi Subsidy Program
♦ Complimentary fares for paratransit customers on VIA’s fixed-route bus service.
♦ “Do Not Leave Alone” (DNLA) Service for customers who have severely limited awareness or decision-making skills and cannot travel on their own. DNLA service allows the customer to receive hand-to-hand service (someone must be with the customer at time of pick-up and drop-off.
WILL CALL
Will-Call Service allows customers flexibility when scheduling in not requiring an exact time for a return trip from a medical appointment or jury duty. Customers who are ready for a trip simply call VIAtrans reservations at (210) 362-5050 to activate the return trip.
VIA ONLINE SERVICE (VOS)
VIAtrans Online Service, or VOS, allows customers to manage their VIAtrans appointments and scheduling online, 24 hours a day online or on their mobile device. More choices and access to transit information, allows passengers to accurately plan with real-time updates. Caregivers can access paratransit services, book, organize, and cancel trips remotely for people who require assistance.
We’re celebrating 35 years of the Americans with Disabilities Act (ADA). This groundbreaking law prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public. We’re proud to be early adopters of the ADA that’s designed to ensure people with disabilities have equal access to public services and amenities. Learn more about the ADA’s 30th Anniversary at www.adaanniversary.org.
AT A GLANCE