VIAtrans is a shared-ride, curb-to-curb paratransit service option that creates independence and access for customers who cannot utilize regular bus service because of a disability.
VIAtrans trips are available for any purpose and can be scheduled at least one day in advance, using VIA’s online or call-in scheduling system. VIAtrans uses vans that operate in the same areas and times as VIA bus service. Van operators help passengers on and off vehicles but do not provide medical assistance or emergency service.
Individuals must apply to determine eligibility for VIAtrans. Eligibility is based on an individual’s functional ability to use regular city bus service, in keeping with ADA (Americans with Disabilities Act) criteria. Applicants may be asked to participate in a physical functional assessment performed by a skilled and trained professional therapist.
Any customers having account access issues using the new booking site or mobile app can make or manage reservations with a live agent by calling 210-362-5050.
On November 3, 2026, Converse voters will vote to determine whether or not Converse remains part of the VIA service area. Read the letter.
Click a link below to scroll to information about How to Apply, Pay your Fare, How to Ride and more!
Booking your VIAtrans trip has never been easier with live tracking, multi-trip booking and text and in-app notifications. Download today!
To use VIAtrans, once approved, take a moment to watch one of these three important videos (available in English, Spanish and American Sign Language) on the right before taking your first trip. After that download our customer guide below for more useful information.
HOURS OF TRANSPORTATION
4 a.m. to 12 a.m.
RESERVATIONS
1 Day in Advance: 8 a.m. to 4:45 p.m., 7 days a week
2-4 Days in Advance: 8 a.m. to 8 p.m., Mon.-Thur.
To promote access for customers who are disabled, VIA will consider exceptions to existing rules and procedures on an as-needed basis. Please contact us in advance at [email protected] or phone at (210) 362-5050, if you believe you require a disability-related accommodation in order to use VIA buses or VIAtrans vans. A complaint process is available if an accommodation request is declined.
Will-Call Service allows customers flexibility when scheduling in not requiring an exact time for a return trip from a medical appointment or jury duty. Customers who are ready for a trip simply call VIAtrans reservations at (210) 362-5050 to activate the return trip.
An application must be completed and approved by VIA before VIAtrans service is provided. Applicants will be notified of their application status by mail within 30 days.
Questions about application status can be directed to VIA Accessible Services Department at 210-362-2140 on weekdays between 8:00 a.m. and 4:00 p.m.
Individuals may apply to determine eligibility for VIAtrans. Eligibility is based on an individual’s functional ability to use regular city bus service, in keeping with ADA (Americans with Disabilities Act) criteria. As part of the VIAtrans eligibility determination process, applicants may be asked to participate in a physical functional assessment performed by a skilled and trained professional therapist.
The VIAtrans one-way fare is $2.00 for adults and $.90 for children 5-13 years old. Refer to the VIAtrans Customer Guide (or the customer service guide in Spanish) for information about fares for Personal Care Attendants and Companions. VIAtrans customers can pay fares using their goCard, GO VIA App, cash, or with a VIAtrans ticket. The goMobile app is available free for Android and Apple iOS smartphones.
Update your contact information and learn about our new goCard+
VIAtrans tickets are available at all VIA Customer Service Centers
Temporarily Closed
Monday – Friday
8:00 am – 1:00 pm
2:30 pm – 5:00 pm
Monday – Friday
8:00 am – 5:00 pm
Saturday
9:00 am – 2:00 pm
Monday – Friday
8:00 am – 1:00 pm
2:30 pm – 5:00 pm
Saturday
9:00 am – 2:00 pm
Monday – Friday
8:00 am – 1:00 pm
2:30 pm – 5:00 pm
Monday – Friday
8:00 am – 1:00 pm
2:30 pm – 5:00 pm
Monday – Friday
8:00 am – 1:00 pm
2:30 pm – 5:00 pm
Monday – Friday
8:00 am – 1:00 pm
2:30 pm – 5:00 pm
Monday – Friday
8:00 am – 5:00 pm
Monday – Friday
8:00 am – 1:00 pm
2:30 pm – 5:00 pm
Temporarily Closed
Monday – Friday
8:00 am – 1:00 pm
2:30 pm – 5:00 pm
Monday – Friday
8:00 am – 5:00 pm
Disclaimer
The Service Area Locator is provided for information only. It does not represent measurements made on the ground and approximates distances. Before making plans based on search results, please contact VIAtrans for confirmation. Existing customers should call 210-362-5050. All others, please call 210-362-2140 or 210-362-2019 (TDD).
Due to current security protocols, VIAtrans vehicles may not be permitted to enter military installations. In these cases, riders may be dropped off at: The installation gate, or The Visitor Control Center (VCC).
VIA may transport you to the base access point; however, we cannot guarantee entry onto the installation. Riders should plan ahead to coordinate transportation from the visitor center to their final destination to align with their VIAtrans arrival time.
Use the eligible VIAtrans patron’s information, even if a caregiver or family member is assisting.
Review the name and email address carefully before completing registration. Do not create multiple accounts to correct a login problem.
An existing VIA Link account may need to be merged with the VIAtrans profile. Call 210-362-2020 before creating another account.
The app or website will display “Journey booked!” The trip should also appear under My Journeys > Upcoming.
If the trip does not appear, do not create a duplicate reservation. Call 210-362-5050 to confirm the ride.
VIAtrans reservations may be made one to four days before the trip.
The pickup time is shown as a window rather than one exact time. The VIAtrans vehicle may arrive at any point during the window. Be ready at the beginning of the pickup window.
Yes. Regular fare collection will resume after the transition activities are completed.
A Will Call is a return reservation for a medical appointment or jury duty situation in which the customer does not know exactly when they will be ready.
When completely ready to leave, call 210-362-5050 to activate the Will Call. The vehicle is not dispatched until the Will Call is activated.
Each VIAtrans trip costs $2 each way. Customers may pay by credit card through the VIAtrans app or use cash or a ticket at pickup.
Customers cannot load goCard+ stored value through the VIAtrans app. To add funds to goCard+, use the goCard+ website portal or visit a VIA Customer Service location.
An app or account problem does not prevent a customer from making a reservation. Call 210-362-5050 to make or manage a trip and 210-362-2020 for account-access assistance.
An improved online booking experience is now here, replacing the old VOS system.
The new booking system provides:
Yes. Customers may continue to call Reservations at (210) 362-5050 to book trips.
The VOS online booking platform has been retired and replaced by the new VIAtrans booking website and mobile app.
Customer Service:
Reservations:
Please contact VIA if:
