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Get in Touch Contact Us

You can expect a response to most tickets within 5 business days. Certain complaints may require longer investigations, up to 30 days.

Customer Service Centers

Need help in person? Visit one of our customer service centers below.

Brooks Transit Center

Centro Plaza Transit Center

Crossroads Park & Ride

Downtown Information Center

Ellis Alley Park & Ride

Ingram Transit Center

Kel-Lac Transit Center

Madla Transit Center

Medical Center Transit Center

North Star Transit Center

Randolph Transit Center

Stone Oak Park & Ride

VIA Metro Center

Call Us

customer service & support

Transit police

Lost & Found

ADA/VIAtrans Service

Accessible Services

Reservations/Cancellations

Office hours & location

*VIAtrans ID cards are only created at the VIA Metro Center*

File a Discrimination Complaint

If your civil rights have been violated, you can file a complaint with the VIA EEO Department

title vi rights