Next-bus Arrivals - VIA Metropolitan Transit

Next-bus Arrivals

VIA riders can get real-time bus arrival information delivered to their cell phones,
computers or other mobile devices.

STEP BY STEP GUIDE


Step One

Text JOIN to 52020 (first time only sign-up)

Step Two

Identify the five digit bus stop
number at the top of your bus stop.

Text the five digit bus stop number to 52020.

Step Three

Receive a return message with the time your bus is expected to arrive at that stop


  • HOW ACCURATE ARE THE PREDICTIONS?

    The system tracks buses on their routes at least every 30 seconds. The accuracy of predictions varies depending upon many factors including changes in traffic patterns, accidents, detours etc. The closer the bus is to your stop the more accurate the prediction. Generally the service is accurate to within a couple of minutes. Because Express service has fewer stops and travels on both highways and local streets, predictions on those routes may be less accurate.

    For operational efficiency, many buses change routes when in service, especially approaching downtown. If your stop is just after the point where a bus changes route numbers, the arrival estimates may not be accurate. We hope this service helps our customers, but keep in mind the times provided are estimates and certain situations including traffic delays can decrease the accuracy.

  • TIPS

    • Because text message replies are limited in number of characters, only the next 6 estimated bus arrivals will be included. If you are at a stop that serves several routes, send the bus stop number and your route number (ex. 47647 4) to receive information for your route only.
    • If the bus is estimated to be more than 20 minutes away, the time you receive will be the scheduled arrival not the prediction. When a bus is that far away it is harder to accurately predict arrivals.

  • TERMS AND CONDITIONS

    I confirm that I hold the account corresponding to the mobile phone number I have entered, or that I have the account holder’s permission to use this service. By entering your phone number, you acknowledge that you agree to terms and conditions of service.

    The VIA Next Bus system provides mobile users and VIA Metropolitan Transit riders the ability to retrieve the next bus schedule information of a provided bus stop. The request will be sent from the mobile phone to the 52020 short code providing the stop number in the message body.

    Text STOP at anytime to 52020 to end use of the service. A confirmation text will then be sent to you stating that your request has been received. To reactivate the service text STARTto 52020. Also text HELP at anytime to 52020 to request help in using the VIA Next Bus system. Users may also call 1-866-362-2020 for further assistance using VIA’s Next Bus system.

    There is no cost from VIA to use this service, however, message and data rates may apply. Charges are dependent on your service plan which may include fees from your carrier to send and receive text messages. There will be one (1) Text message sent per Next Bus Request.

    The VIA Next Bus System will be available to users of the following mobile networks: Alltel, Appalachian Wireless, AT&T, Bluegrass Cellular, Boost Mobile, Cellcom, Cellular South, Centennial Wireless, Cincinnati Bell, GCI, Immix Wireless, Inland Cellular, IV Cellular, Nex-Tech Wireless, Nextel Communications, nTelos, Revol Wireless, Sprint PCS, T-Mobile, U.S. Cellular, United Wireless, Verizon Wireless, Virgin Mobile USA, and West Central Wireless.

  • PRIVACY POLICY

    VIA does not sell or distribute cell phone numbers without prior approval from the end user. VIA will not direct market to end users any services for which the end user has not opted in either by cell phone, text message or e-mail. VIA will not disclose or distribute any personal information about an end user, including phone number, name, billing information or any other identifying information.

For further assistance using VIA’s next bus service, please call Customer Service at 1-866-362-2020.