VIA Metropolitan Transit is providing complimentary fares for people traveling to or from active places to stay cool or resiliency centers using bus service; VIA Link (within the Link service zones); or VIAtrans service.
Please alert the operator when boarding the bus or a VIA Link van that you are heading to a cooling center and let your reservation agent know when booking a VIAtrans trip. The only animals allowed to accompany a customer is a service animal. Visit https://www.sa.gov/Government/Emergency-Crisis-Response/Severe-Weather/Hot-Weather for a list of available cooling center locations and hours.
Persons in the disability community and/or individuals needing transportation to an area cooling center should call 311 (210-207-6000) to request assistance.
VIA is one of several transportation providers supporting local emergency operations. Emergency trips cannot be arranged directly with VIA. Please call 311. VIAtrans paratransit customers needing same-day service to or from cooling centers should call 311 to book a ride.
Customers can also call the VIA goLine at (210) 362-2020 for information.
