We want to make your experience with VIA to be efficient and friendly. You can reference some frequently asked questions (FAQs) and answers, the Bike & Ride program, safe riding tips, code of conduct, and information about accessible bus service here.
How much is regular bus fare?
Regular bus fare is $1.30. Express bus fare is $2.60. Reduced rates are available for children ages 5-11, seniors age 62 or older, Medicare recipients, persons with certain disabilities, active-duty military, and students. Learn more about VIA’s Reduced Fare Program. However, the best value can be found with VIA’s Day Pass, 7-Day Pass and 31-Day Pass.
How can I save by becoming a frequent rider?
VIA offers a single Day Pass, 7-Day Pass and 31-Day Pass at a savings for frequent riders. A Day Pass is $2.75 and is good for unlimited regular bus service on the day of activation. A 7-Day Pass is $12. That’s about $1.72 per day. A 31-Day Pass is just $38, or about $1.23 per day. Customers who qualify for a reduced fare, can save even more. Learn more about reduced fare eligibility.
How can I purchase my fare?
Single-ride tickets, passes and special event tokens are available at the following locations:
Who can I call if I have a question?
VIA Customer Service representatives are available from 6 a.m. to 10 p.m. Monday-Friday; 7 a.m. to 7 p.m. Saturday, and 8 a.m. to 5 p.m. Sunday at (210) 362-2020. Schedule is subject to change during holidays.
How do I plan my trip?
The VIA Trip Planner is your first stop. The online tool allows you to enter your starting address and destination address to route your trip, with nearest stop locations and the time you will need to be at your stop.
To use Google Maps, enter your destination address and choose the “Transit” option.
How do I know when my bus is arriving?
Several stops and transit centers have Next-Gen digital signs that provide Next Bus arrival times based on the real-time location.
You can text the designated 5-digit Bus Stop Number on the bus stop sign to 52020 for real-time information.
Using VIAtrans Service
VIAtrans, curb-to-curb paratransit service provides transportation for persons with disabilities who require additional assistance to board, ride, or disembark from a VIAtrans van.
Individuals must apply for this shared-ride program to determine eligibility. Download the application in PDF.
To promote access for customers who are disabled, VIA will consider exceptions to existing rules and procedures on an as-needed basis. Please contact us in advance by e-mail or phone at (210) 362-2020 if you believe you require a disability-related accommodation in order to use VIA buses or VIAtrans vans. A complaint process is available if an accommodation request is declined.