Purchase Passes

goMobile Ticketing App

Download goMobile for your Apple or Android device.

When you want to go VIA, goMobile.

goMobile is VIA’s official new mobile ticketing and trip-planning app launching in summer 2017. The app is free to download for Apple and Android devices and there are no additional fees to purchase VIA products.

With VIA goMobile, VIA is continuing its commitment to offer convenient and helpful passenger amenities and resources. Use VIA’s free systemwide 4G LTE WiFi to manage your goMobile account while making a trip or visiting one of our Transit Centers.

How does goMobile work?

  • Open the app on your mobile device to plan a trip, and purchase fares and passes.

  • Use a bank card or credit card for purchases and set up an optional account to make future visits faster.

  • For convenience, you can buy tickets anytime and activate them when you are ready to ride

  • Once the fare is activated, an animated ticket will display on your screen.

  • Show the active screen to the operator when boarding the bus. If you are using a reduced-fare ticket, you also will need to show the operator your Reduced Fare ID.

What can be purchased on the goMobile app?

goMobile users can purchase the following products at full-fare and half-fare rates:

  • Day Pass

  • 7-Day Pass

  • 31-Day Pass

  • 2.5-hour Ticket

  • VIAtrans Ticket

  • Special Event Service Ticket

Other tips for goMobile

  • Passes and tickets purchased with goMobile can be transferred if you lose or upgrade your device.

  • goMobile users can pay for multiple fares at one time.

  • goMobile provides trip-planning tools using real-time bus information.

  • Riders have the option to manage a goMobile account on a mobile device and online.

  • A minimum purchase of $2.50 and a maximum purchase of $200 are allowed for payments made by MasterCard or Visa.

Using goMobile

This short video shows you how easy it is to goMobile with VIA

Frequently Asked Questions

Ticket Vending Machines

VIA’s new Ticket Vending Machines (TVMs) make buying bus passes quicker and easier. Look for TVMs at Crossroads Park & Ride and the Medical Center Transit; other convenient locations coming soon.

TVMs Dispense

  • Day Passes

  • 7-Day Passes (Full fare only)

  • 31-Day Passes (Full fare only)

Payment

You can pay with MasterCard or VISA debit/credit cards or cash. Look for more TVM locations in 2017, along with expanded products including SmartCards.

Activation

Passes sold through the TVMs are not activated until the first use. American Express, Discover and E-fare change cards are not accepted at the TVMs.

More Information

For more information, please call Customer Information at (210) 362-2020.

Background

e-fare System

VIA’s electronic fare collection system offers more flexibility. Insert the e-fare magnetic stripe 31-Day Pass, 7-Day Pass or Day Pass card into the fare box on the first ride to activate. Just swipe on subsequent trips. If you prefer to pay with cash, transfers are dispensed right out of the fare box on e-fare cards, too. And with the e-fare system, you can buy Day passes right on the bus.

  • E-FARE TRANSFER

    If you would like to purchase an e-fare transfer, you must notify the operator before inserting money into the fare box.

    Your e-fare transfer will be dispensed and stamped with an expiration time on the back. When you board your next bus, simply swipe the transfer on the fare box. If you are transferring from regular to Express service, swipe and pay the upcharge. The new e-fare transfers allow for unlimited rides for 2.5 hours. Passengers may no longer buy a transfer on top of a transfer.

  • E-FARE DAY PASS

    E-Fare Day Passes are valid on any bus for unlimited rides until the end of the day in which it is first used. There is no change to the Day Pass usage policy or the price. If you purchase your e-fare Day Pass on the bus, you must let your driver know you want to buy a Day Pass before inserting any money into the fare box. Your Day Pass will be dispensed, activated and stamped with an expiration date. Simply swipe and go on subsequent trips during that day.

  • E-FARE TICKET

    VIA’s one-ride tickets are electronic as well. E-fare tickets are sold at select retail stores, online and by mail in packs of 10. E-fare tickets are inserted into the fare box, not swiped.

  • E-FARE 31-DAY PASS

    The e-fare 31-Day Pass is valid for unlimited rides on Regular, Express and Prímo services. The first time you use your 31-Day Pass, insert it into the fare box to activate it and have it stamped with an expiration. On subsequent trips, simply swipe and go.

important things to remember about via e-fare cards

Expired Cards

A used or expired e-fare card cannot be recharged. Dispose of expired cards, but please do not litter.

Reduced Fares

Riders who are eligible for reduced fares must provide proof of eligibility when paying or using half-fare e-fare cards.

Groups

When paying for more than one person, let the operator know before inserting payment.

Change

If a rider is due change exceeding $1, the operator may dispense an e-fare change card. The change card can be used as payment for future trips. Only one change card per transaction is allowed. Change less than $1 cannot be provided.

E-fare terms & conditions

  • E-fare cards are valid for Prímo, Regular and Express service. E-fare cards are not valid for Special Events, VIAtrans or any other special or discounted service.

  • If using a half-fare e-fare card, a valid Reduced Fare ID card must also be presented at boarding.

  • E-fare cards must be presented to any VIA official upon request.

  • E-fare cards are non-refundable and VIA assumes no responsibility for replacement if lost, stolen, defaced or mutilated.

  • The unauthorized copying or alteration, or the sale or presentment of an unauthorized copy or alteration, of a VIA e-fare card may result in criminal prosecution.