VIA goMobile+ App - VIA Metropolitan Transit

VIA goMobile+ App

The New VIA goMobile+ App is
Riding Made Easy.

VIA21_App_Icon_1024x1024_Rev1[1]

Download VIA goMobile+ today!

VIA goMobile+ App
VIA goMobile+ App

You get plenty of pluses in the new VIA goMobile+ app!

+ Improved user-friendly design

+ Easy-access to trip planning

+ Expanded payment options that allow users to load value into the app with cash at hundreds of local retailers (Fall 2021)

+ “Fare capping” where single fares paid by riders are “capped” when they reach the cost of an unlimited-ride pass (2021/2022)

+ Improved back-office that allows for better support of goMobile+ users

+ Stronger security features to reduce fraud

Already a VIA goMobile user? It’s easy to upgrade.

+ VIA goMobile+ is a completely new app. Users will need to setup a new goMobile+ account.

+ Purchased or activated tickets on the current VIA goMobile app will not transfer over to the new VIA goMobile+ app.

+ Customers will be able to use up purchased or activated tickets on VIA goMobile through September 1, 2021.  After that date, you will not be able to use the old VIA goMobile app to pay your fare and credits cannot be provided for unused tickets.

+ Customers can use both the old and the new app while using up purchased tickets.

VIA goMobile+ App
VIA goMobile+ App

How does goMobile+ work?

+ Open the app on your mobile device to purchase fares and passes.

+ Use Apple Pay, Visa, and Mastercard for purchases and set up an optional account to make future visits faster.

+ For convenience, you can buy tickets anytime and activate them when you are ready to ride

+ Once the fare is activated, an animated ticket will display on your screen.

+ Show the active screen to the operator when boarding the bus. If you are using a reduced-fare ticket, you also will need to show the operator your Reduced Fare ID.

What can be purchased on the goMobile+ app?

goMobile+ users can purchase the following products at full-fare and half-fare rates:

  • Day Pass
  • 7-Day Pass
  • 31-Day Pass
  • 2.5-Hour Pass (Not valid on Express Service)
  • 2.5-Hour Pass Express Service
  • VIAtrans Ticket
  • Special Event Pass

Other tips for
goMobile
+

  • Passes and tickets purchased with an account on goMobile+ can be transferred if you lose or upgrade your device.
  • goMobile+ users can pay for multiple fares at one time.
  • goMobile+ provides quick links to the Transit app for trip planning and next bus information.
  • Riders have the option to manage a goMobile+ account on a mobile device.  Online account management coming soon.
  • A minimum purchase of $1 and a maximum purchase of $100 are allowed on the app.
  • goMobile+ is available in English and Spanish.
  • FAQs

    Which phones and operating systems are supported?
    iPhones running an operating system of 7.x and above, and Android phones running an operating system of 4.x and above.

    How long will an uactivated ticket stay stored in my account?
    With the rollout of goMobile+, unused tickets purchased on goMobile between now and September 5 will need to be used. Contact VIA Customer Service at 210-362-2020 should you have tickets you do not plan on using between that time.

    Can I use multiple tickets at the same time on my device for family and friends?
    Yes, just tap on the type of ticket(s) needed for the group travelling with you and increase the quantity as needed.

    When using multiple tickets, the tickets in use will appear one behind the other. To show the driver each ticket, swipe left to toggle between the tickets used for the group.

    If I uninstall the app on my phone, will I lose my tickets?
    The goMobile app is no longer available on App Stores; thus, you will need to contact VIA Customer Service should you uninstall goMobile.

    What should I do if I get a new phone?
    You should recall your tickets before resetting your phone, uninstalling the app or getting a new device. Log into your account on VIA.transitsherpa.com/Rider-Web, navigate to “My Account” and then to “My Tickets” and click the “Recall my Tickets” button. Follow the instructions to recall your tickets. NOTE: you cannot recall active single trip or day pass tickets. Use caution when recalling tickets, as you may only retrieve active 31 Day and 7 Day passes twice per pass.

    Please keep in mind, goMobile is being upgraded to goMobile+. Tickets purchased on goMobile will need to be used by September 5. You should consider downloading goMobile+ on your new phone to continue to purchase your tickets.

    How many times can I transfer my tickets to another device?
    All stored fare (unused tickets) can be transferred and retrieved an unlimited amount of times on devices that already have the goMobile app downloaded. Keep in mind, if you are transferring your tickets to a device that did not have goMobile previously downloaded, then you will not be able to access your tickets without contacting VIA Customer Service. To protect your passes, active 31 Day and 7 Day passes can be transferred and retrieved twice per pass. All other active fares cannot be transferred and retrieved. If you have any questions or need assistance, please contact us at 210-362-2020.

    Note: goMobile is being upgraded to goMobile+. The goMobile app is no longer available for download on App Stores. Please download goMobile+ to continue to purchase tickets.

    What should I do if I lost my phone?
    goMobile is being upgraded to goMobile+; therefore, goMobile is no longer available for download on App Stores. If you lose your phone and are trying to access your tickets on a new phone, you will need to download goMobile+ and contact VIA Customer Service for assistance.

    If you are using another phone with goMobile already downloaded, then when you sign into goMobile, you will be taken to the Tickets screen if you have tickets that are retrievable. Make sure you have connectivity and tap the “Retrieve Your Tickets” button. NOTE: you cannot retrieve active single trip or day pass tickets. Use caution when retrieving tickets, as you may only retrieve active 31 Day and 7 Day passes twice per pass.

    If I uninstall the app on my phone, will I lose my tickets?
    You will not lose your tickets, but you will need to download goMobile+ and contact VIA Customer Service.

  • Account Management

    Will I have to create an account to purchase a ticket?
    goMobile is being upgraded to goMobile+. New ticket purchases should be made on goMobile+. You will need to create an account to purchase a ticket on goMobile+. Visit VIAinfo.net/goMobileplus for more information.

    How do I set up my account?
    goMobile is being upgraded to goMobile+. New accounts should be made on goMobile+. Visit VIAinfo.net/goMobileplus for more information.

    How do I reset my password?
    Click on “My Account” in the navigation drawer and you will find a prompt to change your password.

    Do I have to use my real name when I create my account?
    You can enter any name or nickname into the name field when creating your account. However, when you associate a credit card with your account, you will be prompted to enter your real name. This information must match the information associated with the credit card, for verification purposes.

    Can I use the same phone/phone number for multiple goMobile accounts?
    No, the mobile phone number associated with a goMobile app account is a unique identifier and can only be used with one goMobile app account.

    How do I change the name or address associated with my account?
    Visit VIA.transitsherpa.com/Rider-Web, enter your username and password, select “My Account”, and select “Edit”. You will be able to edit all of the personal information associated with your account. Don’t forget to select “Save Changes” when you are done! If you need assistance, please contact us at (210) 362-2020 or http://www.viainfo.net/contact.

    Which phones and operating systems are supported?
    iPhones running an operating system of 7.x and above, and Android phones running an operating system of 4.x and above.

  • Purchasing Tickets

    Why can I no longer purchase tickets on goMobile?

    goMobile is being upgraded to goMobile+. New accounts and ticket purchases should be made on goMobile+. Visit VIAinfo.net/goMobileplus for more information.

  • Transferring Tickets

    What should I do if I get a new phone?
    You should recall your tickets before resetting your phone, uninstalling the app or getting a new device. Log into your account on VIA.transitsherpa.com/Rider-Web, navigate to “My Account” and then to “My Tickets” and click the “Recall my Tickets” button. Follow the instructions to recall your tickets. NOTE: you cannot recall active single trip or day pass tickets. Use caution when recalling tickets, as you may only retrieve active 31 Day and 7 Day passes twice per pass.

    Please keep in mind, goMobile is being upgraded to goMobile+. Tickets purchased on goMobile will need to be used by September 5. You should consider downloading goMobile+ on your new phone to continue to purchase your tickets.

    How many times can I transfer my tickets to another device?
    All stored fare (unused tickets) can be transferred and retrieved an unlimited amount of times on devices that already have the goMobile app downloaded. Keep in mind, if you are transferring your tickets to a device that did not have goMobile previously downloaded, then you will not be able to access your tickets without contacting VIA Customer Service. To protect your passes, active 31 Day and 7 Day passes can be transferred and retrieved twice per pass. All other active fares cannot be transferred and retrieved. If you have any questions or need assistance, please contact us at 210-362-2020.

    Note: goMobile is being upgraded to goMobile+. The goMobile app is no longer available for download on App Stores. Please download goMobile+ to continue to purchase tickets.

    What should I do if I lost my phone?
    goMobile is being upgraded to goMobile+; therefore, goMobile is no longer available for download on App Stores. If you lose your phone and are trying to access your tickets on a new phone, you will need to download goMobile+ and contact VIA Customer Service for assistance.

    If you are using another phone with goMobile already downloaded, then when you sign into goMobile, you will be taken to the Tickets screen if you have tickets that are retrievable. Make sure you have connectivity and tap the “Retrieve Your Tickets” button. NOTE: you cannot retrieve active single trip or day pass tickets. Use caution when retrieving tickets, as you may only retrieve active 31 Day and 7 Day passes twice per pass.

    If I uninstall the app on my phone, will I lose my tickets?
    You will not lose your tickets, but you will need to download goMobile+ and contact VIA Customer Service at 210-362-2020.

  • Using Tickets

    How do I use a ticket?

    1. Open the goMobile app on your phone and select “Stored Tickets”. If you do not see your ticket(s), swipe down to refresh the screen.
    2. Select any of the tickets listed under “Stored Tickets.” A window will pop up that asks, “Are you sure you want to use this ticket?” Select “Yes.”
    3. The ticket will then activate, and you will see an animation of the San Antonio skyline. The expiration date will display at the top of the ticket. Tapping on the left-facing arrow at the top left of your active ticket will return you to the “Tickets” screen. Your active ticket will be shown at the top of the tickets list, under “in Use.”
    4. Activate (“use”) your purchased mobile ticket when you see your bus arriving.

    When should I activate my tickets?
    You should activate your ticket by tapping “Use” as you see your ride approaching. Remember, your ticket must be activated before boarding.

    What is the “interactive” ticket feature and how do I use it?
    When you activate your ticket and it appears on screen, it will have a moving background. If you tap once on the active ticket, the background colors will change. Tapping again returns the ticket to its original state. VIA personnel are instructed not to touch a customer’s device, so they may ask you to tap your ticket to verify authenticity.

    Do I need a wireless connection to purchase tickets or use a ticket?
    Yes, you will need a network or wireless connection to purchase tickets. However, once you have purchased tickets, you do not need a network or wireless connection to use a ticket because they are stored on your phone.

    What if I accidentally activated my ticket?
    An activated ticket is non-refundable.

    Can I use multiple tickets at the same time on my device for family and friends?
    Yes, just tap on the type of ticket(s) needed for the group travelling with you and increase the quantity as needed.

    When using multiple tickets, the tickets in use will appear one behind the other. To show the driver each ticket, swipe left to toggle between the tickets used for the group.

    What is a 2.5 hour pass?
    The 2.5 hour pass is a one-way ticket plus a transfer ticket that can be used on Regular Service. This pass cannot be used on Express service. The pass is valid for unlimited rides on Regular Service (includes Primo and VIVA routes) for 2.5 hours from the time of activation.

    If the ticket takes a long time to display, what should I do?
    Please ensure your phone meets the requirements (see above). Some older phones do not work as fast as newer phones. If you have an older phone that works a little slower, please be sure to give yourself plenty of time to activate the ticket before the vehicle arrives. You should also check to make sure you don’t have too many applications open on your phone at one time, which would also impact responsiveness of the app. You can activate your ticket while offline, so connectivity does not affect this process. For help on speeding up your phone, contact your provider.

    Can I see how much time is left on the active ticket before it expires?
    Yes, the expiration date and time is displayed on the top of the ticket. If your ticket expires and turns “gray” you may complete your trip, but you may not use the expired ticket to board another ride.

    When do VIAtrans and Special Event Passes expire?
    VIAtrans and Special Event Passes expire 30 minutes after activation.

    What if the ticket expires before I can use it?
    In the event that this should occur you would be required to pay your fare through other means.

    Why am I getting a message to check my network connection when trying to use my pass?
    VIA goMobile does not require a wifi or cellular connection to use a pass.  However, if you haven’t had connectivity to the internet in 24 hours, then a network message may show up.  To avoid this message, please be sure to connect to the internet within 24 hours before attempting to use a goMobile pass.

  • General Information

    Will VIA personnel need to handle my device?
    No. VIA personnel are instructed not to touch a customer’s device, so they will ask you to show the ticket to verify authenticity.

    What if my device battery dies?
    You are responsible for showing proof of valid fare to conductors or other authorized personnel. Only a visible, active ticket will be considered a valid form of fare payment.

    What if the app is unresponsive?
    Try logging out of the app and logging back in, and then try powering your phone off and then back on. If the app is still unresponsive, uninstall and then reinstall.

Plan, track, and pay for your VIA trip with Transit.

Transit is an all-in-one app used by millions across the globe including many VIA riders in San Antonio. Riders can purchase VIA fares straight from the Transit app.  For travelers, this is a great way to plan trips and purchase fare across multiple cities and systems – all from a single app!

Transit App features

  • Plan your trip. Track your ride.

    See nearby ETAs as soon as you open the app.

  • Real-time vehicle locations on the map

    Transit has real-time information for all VIA buses – as well as connecting services like San Antonio Bike Share and ridehail.

  • Find the fastest way

    Combine bus service with other transport options – right from Transit’s trip planner.

  • Step-by-step guidance with GO

    Tap GO to be reminded when to leave, when to transfer, and when to get off the bus. Subscribe to push notifications so you know when you’re almost there and when you’ve arrived.

  • Avoid the crowds

    With GO crowdsourcing, you can share real-time crowding reports and boost the accuracy of real-time info for fellow riders.

  • Service alerts

    Stop moved? Disrupted service? Find out before you leave. View service alerts in Transit, or subscribe to receive push notifications for your favorite routes.

350x350

Travel smarter with Transit

VIA goMobile+ App
VIA goMobile+ App

Previous goMobile App Information

  • FAQs

    Which phones and operating systems are supported?
    iPhones running an operating system of 7.x and above, and Android phones running an operating system of 4.x and above.

    How long will an uactivated ticket stay stored in my account?
    With the rollout of goMobile+, unused tickets purchased on goMobile between now and September 5 will need to be used. Contact VIA Customer Service at 210-362-2020 should you have tickets you do not plan on using between that time.

    Can I use multiple tickets at the same time on my device for family and friends?
    Yes, just tap on the type of ticket(s) needed for the group travelling with you and increase the quantity as needed.
    When using multiple tickets, the tickets in use will appear one behind the other. To show the driver each ticket, swipe left to toggle between the tickets used for the group.

    If I uninstall the app on my phone, will I lose my tickets?
    The goMobile app is no longer available on App Stores; thus, you will need to contact VIA Customer Service should you uninstall goMobile.

    What should I do if I get a new phone?
    You should recall your tickets before resetting your phone, uninstalling the app or getting a new device. Log into your account on VIA.transitsherpa.com/Rider-Web, navigate to “My Account” and then to “My Tickets” and click the “Recall my Tickets” button. Follow the instructions to recall your tickets. NOTE: you cannot recall active single trip or day pass tickets. Use caution when recalling tickets, as you may only retrieve active 31 Day and 7 Day passes twice per pass.

    Please keep in mind, goMobile is being upgraded to goMobile+. Tickets purchased on goMobile will need to be used by September 5. You should consider downloading goMobile+ on your new phone to continue to purchase your tickets.

    How many times can I transfer my tickets to another device?
    All stored fare (unused tickets) can be transferred and retrieved an unlimited amount of times on devices that already have the goMobile app downloaded. Keep in mind, if you are transferring your tickets to a device that did not have goMobile previously downloaded, then you will not be able to access your tickets without contacting VIA Customer Service. To protect your passes, active 31 Day and 7 Day passes can be transferred and retrieved twice per pass. All other active fares cannot be transferred and retrieved. If you have any questions or need assistance, please contact us at 210-362-2020.

    Note: goMobile is being upgraded to goMobile+. The goMobile app is no longer available for download on App Stores. Please download goMobile+ to continue to purchase tickets.

    What should I do if I lost my phone?
    goMobile is being upgraded to goMobile+; therefore, goMobile is no longer available for download on App Stores. If you lose your phone and are trying to access your tickets on a new phone, you will need to download goMobile+ and contact VIA Customer Service for assistance.

    If you are using another phone with goMobile already downloaded, then when you sign into goMobile, you will be taken to the Tickets screen if you have tickets that are retrievable. Make sure you have connectivity and tap the “Retrieve Your Tickets” button. NOTE: you cannot retrieve active single trip or day pass tickets. Use caution when retrieving tickets, as you may only retrieve active 31 Day and 7 Day passes twice per pass.

    If I uninstall the app on my phone, will I lose my tickets?
    You will not lose your tickets, but you will need to download goMobile+ and contact VIA Customer Service.

  • Account Management

    Will I have to create an account to purchase a ticket?
    goMobile is being upgraded to goMobile+. New ticket purchases should be made on goMobile+. You will need to create an account to purchase a ticket on goMobile+. Visit VIAinfo.net/goMobileplus for more information.

    How do I set up my account?
    goMobile is being upgraded to goMobile+. New accounts should be made on goMobile+. Visit VIAinfo.net/goMobileplus for more information.

    How do I reset my password?
    Click on “My Account” in the navigation drawer and you will find a prompt to change your password.

    Do I have to use my real name when I create my account?
    You can enter any name or nickname into the name field when creating your account. However, when you associate a credit card with your account, you will be prompted to enter your real name. This information must match the information associated with the credit card, for verification purposes.

    Can I use the same phone/phone number for multiple goMobile accounts?
    No, the mobile phone number associated with a goMobile app account is a unique identifier and can only be used with one goMobile app account.

    How do I change the name or address associated with my account?
    Visit VIA.transitsherpa.com/Rider-Web, enter your username and password, select “My Account”, and select “Edit”. You will be able to edit all of the personal information associated with your account. Don’t forget to select “Save Changes” when you are done! If you need assistance, please contact us at (210) 362-2020 or through our Contact Page.

    Which phones and operating systems are supported?
    iPhones running an operating system of 7.x and above, and Android phones running an operating system of 4.x and above.

  • Purchasing Tickets

    Why can I no longer purchase tickets on goMobile?
    goMobile is being upgraded to goMobile+. New accounts and ticket purchases should be made on goMobile+. Visit the goMobile+ Page for more information.

  • Transferring Tickets

    What should I do if I get a new phone?
    You should recall your tickets before resetting your phone, uninstalling the app or getting a new device. Log into your account on the Mobile Ticketing Page, navigate to “My Account” and then to “My Tickets” and click the “Recall my Tickets” button. Follow the instructions to recall your tickets. NOTE: you cannot recall active single trip or day pass tickets. Use caution when recalling tickets, as you may only retrieve active 31 Day and 7 Day passes twice per pass.

    Please note, goMobile is being upgraded to goMobile+. Tickets purchased on goMobile will need to be used by September 5. You should consider downloading goMobile+ on your new phone to continue to purchase your tickets.

    How many times can I transfer my tickets to another device?
    All stored fare (unused tickets) can be transferred and retrieved an unlimited amount of times on devices that already have the goMobile app downloaded. Keep in mind, if you are transferring your tickets to a device that did not have goMobile previously downloaded, then you will not be able to access your tickets without contacting VIA Customer Service. To protect your passes, active 31 Day and 7 Day passes can be transferred and retrieved twice per pass. All other active fares cannot be transferred and retrieved. If you have any questions or need assistance, please contact us at 210-362-2020.

    Note: goMobile is being upgraded to goMobile+. The goMobile app is no longer available for download on App Stores. Please download goMobile+ to continue to purchase tickets.

    What should I do if I lost my phone?
    goMobile is being upgraded to goMobile+; therefore, goMobile is no longer available for download on App Stores. If you lose your phone and are trying to access your tickets on a new phone, you will need to download goMobile+ and contact VIA Customer Service for assistance.

    If you are using another phone with goMobile already downloaded, then when you sign into goMobile, you will be taken to the Tickets screen if you have tickets that are retrievable. Make sure you have connectivity and tap the “Retrieve Your Tickets” button. NOTE: you cannot retrieve active single trip or day pass tickets. Use caution when retrieving tickets, as you may only retrieve active 31 Day and 7 Day passes twice per pass.

    If I uninstall the app on my phone, will I lose my tickets?
    You will not lose your tickets, but you will need to download goMobile+ and contact VIA Customer Service at 210-362-2020.

  • Using Tickets

    How do I use a ticket?
    1. Open the goMobile app on your phone and select “Stored Tickets”. If you do not see your ticket(s), swipe down to refresh the screen.
    2. Select any of the tickets listed under “Stored Tickets.” A window will pop up that asks, “Are you sure you want to use this ticket?” Select “Yes.”
    3. The ticket will then activate, and you will see an animation of the San Antonio skyline. The expiration date will display at the top of the ticket. Tapping on the left-facing arrow at the top left of your active ticket will return you to the “Tickets” screen. Your active ticket will be shown at the top of the tickets list, under “in Use.”
    4. Activate (“use”) your purchased mobile ticket when you see your bus arriving.

    When should I activate my tickets?
    You should activate your ticket by tapping “Use” as you see your ride approaching. Remember, your ticket must be activated before boarding.

    What is the “interactive” ticket feature and how do I use it?
    When you activate your ticket and it appears on screen, it will have a moving background. If you tap once on the active ticket, the background colors will change. Tapping again returns the ticket to its original state. VIA personnel are instructed not to touch a customer’s device, so they may ask you to tap your ticket to verify authenticity.

    Do I need a wireless connection to purchase tickets or use a ticket?
    Yes, you will need a network or wireless connection to purchase tickets. However, once you have purchased tickets, you do not need a network or wireless connection to use a ticket because they are stored on your phone.

    What if I accidentally activated my ticket?
    An activated ticket is non-refundable.

    Can I use multiple tickets at the same time on my device for family and friends?
    Yes, just tap on the type of ticket(s) needed for the group travelling with you and increase the quantity as needed.
    When using multiple tickets, the tickets in use will appear one behind the other. To show the driver each ticket, swipe left to toggle between the tickets used for the group.

    What is a 2.5 hour pass?
    The 2.5 hour pass is a one-way ticket plus a transfer ticket that can be used on Regular Service. This pass cannot be used on Express service. The pass is valid for unlimited rides on Regular Service (includes Primo and VIVA routes) for 2.5 hours from the time of activation.

    If the ticket takes a long time to display, what should I do?
    Please ensure your phone meets the requirements (see above). Some older phones do not work as fast as newer phones. If you have an older phone that works a little slower, please be sure to give yourself plenty of time to activate the ticket before the vehicle arrives. You should also check to make sure you don’t have too many applications open on your phone at one time, which would also impact responsiveness of the app. You can activate your ticket while offline, so connectivity does not affect this process. For help on speeding up your phone, contact your provider.

    Can I see how much time is left on the active ticket before it expires?
    Yes, the expiration date and time is displayed on the top of the ticket. If your ticket expires and turns “gray” you may complete your trip, but you may not use the expired ticket to board another ride.

    When do VIAtrans and Special Event Passes expire?
    VIAtrans and Special Event Passes expire 30 minutes after activation.

    What if the ticket expires before I can use it?
    In the event that this should occur you would be required to pay your fare through other means.

    Why am I getting a message to check my network connection when trying to use my pass?
    VIA goMobile does not require a wifi or cellular connection to use a pass. However, if you haven’t had connectivity to the internet in 24 hours, then a network message may show up. To avoid this message, please be sure to connect to the internet within 24 hours before attempting to use a goMobile pass.

  • General Information

    Will VIA personnel need to handle my device?
    No. VIA personnel are instructed not to touch a customer’s device. If an operator or other VIA personnel requests that you activate the QR-code on your ticket, tap on the small square QR-code icon at the bottom right-hand corner of your active ticket. To dismiss the QR-code, tap again at the bottom, right-hand corner of your active ticket. The QR-code embedded within the ticket may be used to verify valid transit fare.

    What if my device battery dies?
    You are responsible for showing proof of valid fare to conductors or other authorized personnel. Only a visible, active ticket will be considered a valid form of fare payment.

    What if the app is unresponsive?
    Try logging out of the app and logging back in, and then try powering your phone off and then back on. If the app is still unresponsive, contact VIA Customer Service for assistance. Do not uninstall the app because goMobile is no longer available in App Stores for download.