Which phones and operating systems are supported?
iPhones running an operating system of 7.x and above, and Android phones running an operating system of 4.x and above.
How long will an unactivated ticket stay stored in my account?
An unactivated ticket will be stored in your account for up to 12 months. After the 12 months have elapsed, the ticket will no longer be usable or refundable.
Can I use multiple tickets at the same time on my device for family and friends?
Yes, just tap on the type of ticket(s) needed for the group travelling with you and increase the quantity as needed.
When using multiple tickets, the tickets in use will appear one behind the other. To show the driver each ticket, swipe left to toggle between the tickets used for the group.
If I uninstall the app on my phone, will I lose my tickets?
You will not lose your tickets, but tickets will not be accessible without the app. If you reinstall the app onto the same phone, your tickets will still be associated with your account and available to you.
What should I do if I get a new phone?
You should recall your tickets before resetting your phone, uninstalling the app or getting a new device. Log into your account on the goMobile Ticketing Account Access Page, navigate to “My Account” and then to “My Tickets” and click the “Recall my Tickets” button. Follow the instructions to recall your tickets. NOTE: you cannot recall active single trip or day pass tickets. Use caution when recalling tickets, as you may only retrieve active 31 Day and 7 Day passes twice per pass.
How many times can I transfer my tickets to another device?
All stored fare (unused tickets) can be transferred and retrieved an unlimited amount of times. To protect your passes, active 31 Day and 7 Day passes can be transferred and retrieved twice per pass. All other active fares cannot be transferred and retrieved. If you have any questions or need assistance, please contact us at 210-362-2020.
What should I do if I lost my phone?
When you sign into your new app, you will be taken to the Tickets screen if you have tickets that are retrievable. Make sure you have connectivity and tap the “Retrieve Your Tickets” button. NOTE: you cannot retrieve active single trip or day pass tickets. Use caution when retrieving tickets, as you may only retrieve active 31 Day and 7 Day passes twice per pass.
If I uninstall the app on my phone, will I lose my tickets?
You will not lose your tickets, but tickets will not be accessible without the app. If you reinstall the app onto the same phone, your tickets will still be associated with your account and available to you.
NOTE: If you install the app on a different phone and log into your account, stored (unused) tickets and any active 31 day and 7 day passes will be transferred to that phone when you go to “My Tickets” and tap on “Retrieve your tickets”. All other active fares will not be transferred. Use caution when retrieving tickets, as you may only retrieve active 31 Day and 7 Day passes twice per pass.