PROPOSED SERVICE CHANGES
VIA Metropolitan Transit is taking steps to maintain essential service levels while adjusting to meet the current demand with the labor and resources we have today.
Beginning October 25, 2021, VIA is proposing to introduce service changes designed to maintain service quality while adjusting to available staff levels. These changes are meant to be temporary and will primarily impact route frequency. Other service changes are planned due to construction and other external factors in the area.
We are doing our best to minimize any negative impact to our customers and appreciate their patience as we work through these issues and are working to address COVID and workforce conditions, including actively recruiting and training operators and mechanics. You can help get service back to full speed. Apply to be a VIA operator or mechanic today at VIAinfo.net/employment.
Proposed Schedule Changes
Schedules on several routes are proposed to be adjusted on weekdays and weekends. The summary chart below indicates only the changes during the weekday peak hours. To see the list of frequency changes during other hours or days, visit VIAinfo.net/ServiceChanges.
Proposed Route Changes Due to Construction or to Improve Alignments
♦ Route 2 Blanco Frequent will be modified to operate along Flores and Ashby due to construction on Fredericksburg Rd. between Five Points and Woodlawn.
♦ Route 26 Martin Luther King Frequent will be modified to operate to/from Centro Plaza through downtown along Cesar Chavez.
♦ Route 95 Fredericksburg Road will be modified to operate along Culebra and IH 10 service roads due to construction on Fredericksburg Rd. between Five Points and Woodlawn.
♦ Route 96 Vance Jackson will be modified to operate along Culebra and IH 10 service roads due to construction on Fredericksburg Rd. between Five Points and Woodlawn.
♦ Route 97 West Avenue will be modified to operate along Culebra and IH 10 service roads due to construction on Fredericksburg Rd. between Five Points and Woodlawn.
♦ Route 502 Thousand Oaks will be modified with a simplified alignment along Thousand Oaks. Service to Morgan’s Wonderland and the complex around Heroes Stadium will be replaced with the VIA Link Northeast service.
♦ Route 524 General McMullen Frequent detour on Beverly and Woodlawn will be removed and the service frequency from Southwest General Hospital to Palo Alto will decrease from every 15 minutes to every 30 minutes.
♦ Route 604 Medical Center/University Park will be modified to operate from Babcock to DeZavala & DeZavala to Babcock instead of travelling through the Tanglewood neighborhood along Spring Time and Autumn Vista.
♦ Route 605 UTSA/Mainland and Route 660 Northwest Vista College/University Park & Ride are expected to be retired as customers transition to the improved service provided by VIA Link Northwest. Notices will be posted with a specific date of retirement.
♦ Route 615 Kel-Lac/Heritage Park will be modified to operate along Pue Rd from Raven Field to Highway 90 instead of travelling along Ash Field, Beacon Field, Basin Field and Canton Field to improve safe operation.
Printable schedules and other information are expected to be available no later than October 11 online on this page and at all Customer Service windows. Customers can also plan their trips on the Transit app or by calling the GO Line at 210-362-2020
Update on Expansion of On-Demand VIA Link Service
♦ VIA Link Northeast Zone boundary will be expanded west of Thousand Oaks between Schertz Road and Wurzbach Parkway beginning October 16, 2021.
♦ New VIA Link Express Sandy Oaks began service to the City of Sandy Oaks on September 13, 2021. This new pilot VIA Link Express service will provide on-demand trips from Sandy Oaks to Brooks Transit Center from 6:30 a.m. to 6:30 p.m., Monday through Friday, with expected trip wait times of no more than 60 minutes.
♦New VIA Link Northwest Zone, between Culebra Road and Babcock Road, from just outside Loop 1604 to the transit hub at Bandera and Mainland, will begin service on October 2, 2021. The new VIA Link zone also provides service to Northwest Vista College and UTSA. VIA Link Northwest will operate from 5:30 a.m. to 9:30 p.m., seven days a week, with expected trip wait times of no more than 20 to 30 minutes.