A New and Improved
VIAtransReservation and Payment Experience is Coming Soon!
What's Changing?
This Summer 2026, we’re making your VIAtrans service smoother, faster, and more flexible. From booking your ride to boarding the vehicle, your travel experience is getting a major upgrade with two big changes:
The New goCard+ SmartCard
Your new ID for seamless payments and verification.
The New VIAtrans App & Website
The New goCard+
One Card, Total Freedom
This Summer 2026, all active riders will receive the new goCard+ in the mail. This isn’t just an ID—it’s your all-access pass to the city.
What you need to know
- Update your address and email: If your mailing address or email address has changed, please call Customer Service at (210) 362-2020, email [email protected] or fill out the form below so we can mail your new card to the right place.
- Use the money on your old card: Stop adding money to your current goCard now. The existing balance on their current goCard will not be moved automatically. Patrons who have funds on the existing card need to use them up before go-live, or email [email protected] to request that we move the funds.
- Keep boarding the same way: You can still use your current goCard or State ID as identification until your new card arrives.
Why You’ll Love the goCard+
Tap & Go
Just tap your card to pay for your VIAtrans trip instantly.
Ride for FREE
Your new card gives
you free access to the bus and VIA Link as before – now just tap and board.
Easy Reloads
Add funds with a credit card via the website portal or any VIA Customer Service location.
Built-in Security
The New VIAtrans App & Website
Skip the phone lines and take control of your schedule. Whether you’re on your phone or at your computer, managing your trips has never been easier. Our app is built with inclusivity in mind, featuring full support for screen readers and adjustable text sizes.
What you need to know
Why You’ll Love the New VIAtrans App
Book Anytime
Make, change, or cancel reservations – no waiting on hold
Multi-Trip Booking
Schedule up to four trips at once to save time.
Live Tracking
See your vehicle on a real-time map and get accurate arrival updates so you’re always ready.
Stay Informed
View all upcoming trips and receive instant notifications.