UPDATE: 7 a.m. Tuesday, May 21, 2019
The VIAtrans Call Center service has been restored.
All inbound calls are functioning and VIAtrans customers should be receiving outbound calls, including reminders and arrival alerts.
Thank you for your patience as the VIA team worked to correct the issues.
UPDATE: 9 p.m. Monday, May 20, 2019
The VIAtrans Call Center is temporarily down due to technical issues. We are working to restore service as quickly as possible.
This affects all incoming and outgoing calls, including reminder and arrival alert calls.
Calls can be made to (210) 362-5050, but wait times for an agent may be longer than normal. We appreciate your patience.
UPDATE: 4:45 p.m. Monday, May 20, 2019
The VIAtrans Call Center is down due to technical issues. We are working to restore service as quickly as possible.
This affects all incoming and outgoing calls, including reminder and arrival alert calls.
Please call (210) 362-2020 if you have any questions. We appreciate your patience as we work to correct the issue.