Temporary service adjustments begin April 6
As more San Antonians and neighbors in our region remain at home under shelter-in-place orders, VIA plans to implement temporary service adjustments that reflect current ridership demand for bus service.
While VIA ridership has declined during the past several weeks, we remain committed to providing essential service for riders who rely on public transportation to get to work, obtain food and supplies, or help care for others. We will continue to expand our cleaning program, using EPA-approved, hospital-grade disinfectant, for vehicles and facilities, while taking additional steps to help protect employees and customers.
TEMPORARY SERVICE ADJUSTMENTS EFFECTIVE APRIL 6, 2020
To continue providing travel options while adjusting to changing conditions, VIA will implement the following temporary service adjustments, beginning Monday, April 6, 2020, to include some reduced service hours and routes.
All VIA bus routes will be on “Saturday” schedules Monday-Friday with exceptions listed below.
Routes will run regular weekend schedules on Saturdays and Sundays.
Route 4 not serve the extension to Blossom.
Route 30 will not serve the China Grove, St. Hedwig extension.
Route 36 will not serve the Elmendorf extension.
Route 42 will not serve the TJ Maxx and Losoya extensions.
Route 97, will not serve the Talavera Ridge extension.
Route 515 will not travel along Walters Street to serve St. Philips College and Fort Sam Houston.
Route 616 will not serve the Trader’s Village extension.
VIVA Routes 11, 40 and 301 will not operate.
These adjustments will remain in effect until further notice.
FARE RELIEF PERIOD EXTENDED THROUGH APRIL 30, 2020
On March 21, VIA implemented a fare relief period to protect our operators and customers from close physical proximity while we are encouraging social distancing and help support many community members who use our services to perform essential tasks and duties. We are extending this period for VIA bus, VIAtrans and VIA Link services through April 30. Only essential trips, outlined in the “Stay Home, Work Safe” order should be made during this time.
SOME SEATS REMOVED OR LOCKED FOR SAFER DISTANCING
Riders may also notice some seats on buses and vans are closed to help keep a safe distance between operators and passengers, in accordance with social distancing guidelines. Passengers are asked to find a seat behind this section and maintain at least 6 feet of space between themselves and the person next to them whenever possible.
Updates on VIA’s response to COVID-19 and related service alerts are posted regularly to VIAinfo.net/covid-19. Customers can plan bus trips on the VIA goMobile app or on Google by entering a trip date starting April 6. For assistance planning trips, call our customer care line at (210) 362-2020.