More than 1,900 passengers have taken VIA to City/County vaccine clinics

VIA Metropolitan Transit continues to offer complimentary transportation for any person traveling to or from an appointment at a City/County-sponsored COVID-19 vaccination site—including the Alamodome, Wonderland of the Americas mall and others. Beginning Tuesday, April 6, persons age 75 and older no longer need an appointment to receive the vaccine at the Alamodome, according to a recent update.

Since VIA began providing this service in January, more than 1,900 fare-free rides have been provided, including nearly 600 VIAtrans paratransit service trips.

VIA will continue to provide complimentary transportation to vaccine sites, including regular bus service, VIA Link, and VIAtrans paratransit service, until further notice. VIA bus and VIA Link passengers may present their appointment registration in print or on their mobile device, and/or their COVID-19 shot record to ride fare-free on the day of their appointment. Registered VIAtrans customers must schedule their trip in accordance with VIAtrans policies and procedures by phone or online. Passengers eligible for this service should inform their driver when boarding. VIAtrans customers should notify the booking agent when making their appointment.

VIA continues to provide safe, reliable essential trip options for persons who must travel during the ongoing COVID crisis. Health and safety precautions designed to slow the spread of germs will remain in place for all VIA riders and employees, including masks over the nose and mouth at all times, safe capacity limits on vehicles to allow for social distancing, enhanced cleaning and sanitizing of vehicles and facilities, frequent hand washing and other good hygiene practices. Customers are asked to only make essential trips during this time and avoid public spaces, including public transit, if they are experiencing COVID-19 symptoms or have recently been exposed to someone who has tested positive for the virus.

If you plan to ride VIA to get your COVID-19 vaccine, here’s what you need to know:

  • Who can ride fare-free? 

Any VIA bus, van or VIA Link passenger traveling in the VIA service area to a confirmed COVID-19 vaccine appointment at a designated City of San Antonio or Bexar County vaccination site. Persons age 74 and younger, please present your appointment confirmation in print or on your mobile device to the operator when boarding. You may also present the vaccine record provided when you receive your shot for the return trip. Registered VIAtrans customers must schedule their trip in accordance with VIAtrans policies and procedures by phone or online. Please mention you are traveling to a scheduled COVID-19 vaccine appointment when making the reservation. Persons age 75 and older do not need an appointment to access the Alamodome vaccine site. Please alert your driver when boarding or your VIAtrans registration agent when booking your trip.

  • When is the free fare available? 

Persons age 74 or younger, on the day of your appointment. Persons age 75 and older, on the day you are going to receive your vaccine (no appointment necessary).

  • How do I know which route serves my vaccination site? 

Enter the address into the online trip planner at or on the VIA goMobile app to find the most convenient route, or call Customer Information at (210) 362-2020.

  • Where can I find more information? 

Visit or call Customer Information at (210) 362-2020 for assistance.