VIA Offers Fare-Free Service
To Area Warming Centers

Persons traveling to or from an area warming center using bus service; VIA Link (within the Link service zones); or VIAtrans service, can travel fare-free for as long as warming centers are in operation.

Please alert the operator when boarding the bus or a VIA Link van that you are heading to a warming center and let your reservation agent know when booking a VIAtrans trip. Service animals are allowed on vehicles and at warming centers.

Visit for a list of available warming center locations and hours.

Anyone going to a warming center should bring clothes, supplies and medicine. Persons in the disability community and/or individuals needing emergency transportation to an area warming center should call 311 (210-207-6000) to request assistance.

VIA is one of several transportation providers supporting local emergency operations. Emergency trips cannot be arranged directly with VIA. Please call 311.

VIA continues to monitor forecasts and travel conditions that could impact VIA services, including frigid temperatures and icy roads.

Bus, VIAtrans, and VIA Link services will continue to operate as long as it is safe to do so. There are no planned service disruptions at this time. Route detours and schedule adjustments due to severe weather will be announced on on our Service Alerts page, on VIA’s social media channels, and through local news.

We ask that customers please monitor for service and weather updates, and plan accordingly, including building in extra time for travel and dressing warmly. Customers can also call the VIA goLine at (210) 362-2020 for information.