Agency recognized by TransPro for customer-focused service
VIA Metropolitan Transit has been recognized as a national industry leader across six performance categories in TransPro’s 2026 benchmark, including a 1st-place ranking for Top Performer, Customer Experience for the third consecutive year.
Over the years, VIA has placed among the top transit agencies nationwide in the following categories:
- Top Performer Customer Experience (2024, 2025, 2026) – First Place
- Top Performer Financial Stability (2024, 2026) – First Place
- Top Performer Community Value (2025) – Second Place
- Most Improved Safety & Security (2024, 2025) – Second Place
- Most Improved Community Value (2024, 2025) – Second Place
- Top Performer Environmental Stewardship (2025) – Third Place
The recognition underscores VIA’s progress in delivering a stronger customer experience while advancing priorities that matter to the community, including safety and security, environmental stewardship and financial performance.
“This recognition is a testament to the momentum we’re building at VIA and the trust our customers place in us,” President & CEO Jon Gary Herrera said. “Being recognized for customer experience for the third consecutive year is a tremendous honor. We’re proud of the progress we’ve made and remain focused on providing safe, reliable and more frequent service that connects people to what matters most.”
TransPro tracks key performance indicators through its TransDASH platform, a national dashboard that measures transit agency performance and value to customers, communities and taxpayers across the United States.
VIA has consistently performed above industry averages in customer experience and has earned national recognition for its performance in recent years. The agency’s results demonstrate continued strength in customer experience while highlighting progress across multiple areas of organizational performance.
