goCard - VIA Metropolitan Transit

goCard

Another payment option in 2019

The VIA goCard is a new electronic reloadable fare card coming in 2019.  With the goCard customers will be able to add value and passes to their card instead of carrying cash.  It will be a great addition to VIA’s innovative goMobile ticketing app.

With the goCard there will be no more paper. No more fumbling for change. Just tap and go!

goCard offers great benefits

Convenience

  • Pay for your bus or VIAtrans ride with a durable, reloadable smartcard.
  • Simplify boarding – just tap and go.
  • Don’t worry about carrying cash.
  • Simplify transfers – your goCard is programmed to automatically know when you are within the transfer window and charges accordingly.
  • Use your goCard anywhere throughout the VIA service area.

Reload and Manage

  • goCard holders can load funds to their card and pay for individual rides, or store any of the following passes:
    31-Day Pass   |   7-Day Pass   |   Day Pass
  • Reload and manage your card online.
  • Purchased products are loaded on  your card within 24 to 48 hours.
  • Load products immediately onto goCards at VIA Ticket Vending Machines that accept cash and credit cards.
  • Passes and tickets on your card are not activated until the first time you ride.
  • Customers who present a VIA Reduced Fare goCard ID when boarding will automatically be verified for eligibility – separate ID card will not be required.

Protection

Any value or passes on a registered goCard is protected if lost.

Seniors and Students

The goCard is all you need if you’re a Senior, a Student, or anyone who qualifies for reduced fares. It will serve as your Pass and ID in one.

When will goCards be available?

The goCard payment system will be active in late 2019. Current VIA riders with Reduced Fare IDs and VIAtrans customers can upgrade to goCard IDs for but will not be able to pay fares with them until the system is activated.

Once the goCard program is activated, customers will be notified on how to load the card with fares.

Where can I get a goCard?

All VIA information Centers
Select Retailers
Ticket Vending Machines (TVMs)
VIA TVMs will be available at several locations to get a new goCard or reload an existing one with passes. New goCards for Reduced Fare customers will only be available at VIA Information Centers.
Online
You will be able to add passes or value to your goCard online.

FAQs

For assistance with goCard, call the  at 210.362.2020

  • Senior goCard

    VIA is upgrading and replacing all Senior Reduced Fare IDs with new free VIA goCards.The new goCard ID works just like your VIA ID and is good for great discounts for Seniors (age 62+).

    • Day Pass $1.35
    • 31-Day Pass $19
    • Single Trip 65 cents
    • Transfer 7 cents

    Senior Off-Peak Special

    • Just 25 cents per trip | 9 a.m. to 3 p.m., Mon-Fri
    • Free Sat-Sun
    • Includes VIVA, Primo and Express Service!

    Please show your Senior goCard ID to the operator when boarding.

    VIA goCards are now available at the VIA Information Centers.

    VIA is working with community agencies to continue distributing the new goCards.

  • VIATrans goCard ID

    Your new VIAtrans goCard ID is here.

    VIA is upgrading and replacing all VIAtrans IDs with new free VIA goCards.

    The new goCard ID works just like your VIA ID.

    Please show your VIAtrans goCard ID to the operator when boarding.

    VIAtrans goCard IDs are available at the VIA Metro Center. VIA is working with community agencies to distribute the new goCards.

  • goCard FAQ

    General

    What is a goCard?

    VIA goCard is a durable plastic card with a smart chip designed to make your transit experience simple and secure. You’ll be able to load your goCard electronically with transit passes or stored value and tap your card when boarding a bus to pay your fare. Some benefits include faster boarding, card balance protection with registration, account management, secure purchases, safe and secure alternative to paying cash fares, and more durable than magnetic stripe cards (e-fare cards).
    Riders who qualify for VIA’s Reduced Fare Program, for example seniors 62 and older, are given a Reduced Fare goCard ID which are specially encoded so the system automatically gives you the discounted fare if appropriate.

    When and where can I get a goCard?

    VIA is currently testing the functionality of the goCard system. Distribution of senior goCard IDs and VIAtrans goCard IDs has begun and will continue throughout 2019. Shortly after testing has concluded the goCard will be made available for the general public at all VIA Ticket Vending Machines located at VIA Customer Service Centers. Stay tuned for goCard updates by subscribing for emails regarding VIA’s newsletters and service alerts.

    Senior goCard ID

    How is the senior goCard ID different than the previous VIA-issued senior ID?

    Your new senior goCard ID has a smart chip embedded in the card, so in the near future you’ll gain access to a safe and secure alternative to paying cash fares and will automatically receive discounted fare access. When using your card to ride the bus you will continue to show your ID to the bus operator to receive access to the discounted fare.

    What are the qualifications to obtain a senior goCard ID?

    Seniors 62 years and older automatically qualify for a senior goCard ID. To obtain a senior goCard ID visit your local senior community center to find out when VIA will be scheduled to hand out goCard IDs and a free lanyard.

    How do I use the senior goCard ID?

    To use your senior goCard ID, simply board the bus with your goCard ID handy. Show your goCard ID (picture facing the bus operator) and pay your discounted fare.

    What if my senior goCard ID gets lost or stolen? Where can I get a replacement?

    If you lose your senior goCard ID, please visit the nearest camera equipped VIA Customer Service Center. Be ready to present a government-issued ID and $3 dollars for a replacement card.

    What are the senior discounted fares?

    “Seniors 62 and older qualify for half-fare rates which include One Day Pass for $1.35, and one-way fare for 65 cents.
    Seniors have access to an deeply discounted off-peak special rate which allows them to ride free on Saturdays and Sundays; 25 cents between 9 AM and 3 PM, Monday through Friday.”

    Is there a cost to get a senior goCard ID?

    The senior goCard ID is free! Seniors 62 and older qualify for one free senior goCard ID. Replacement IDs can be made for a $3 dollar fee.

    Can I load money onto my senior goCard ID?

    Not yet. In the near future you’ll be able to load your goCard electronically with bus passes or stored value (cash amount) and tap your goCard on the bus to pay your fare. Stay tuned to VIAinfo.net/goCard for updates.

    Does my senior goCard ID expire?

    Yes; every five years you will need a new goCard ID.

    How should I care for my goCard?

    Your goCard is durable and designed to last six years. Treat your card like any other money card. Protect it. Do not bend, puncture or wash it. If your card is stored in your wallet, near chip-based cards that use radio frequency information, or near another goCard, please relocate it.

    Can others use my senior goCard ID?

    No. Your goCard ID is not transferrable. Only the person in the picture can use the senior goCard ID.

    VIAtrans goCard IDs

    How is the VIAtrans goCard ID different than the previous VIA-issued VIAtrans ID?

    Your new VIAtrans goCard ID has a smart chip embedded in the card, so in the near future you’ll gain access to a safe and secure alternative to paying cash fares and will automatically receive discounted fare access. In the meantime, when using your card to ride the bus you will continue to show your ID to the bus operator to receive your free ride. When using your card to ride a VIAtrans vehicle, you will continue to show your ID to the van operator to verify your identity.

    What are the qualifications to obtain a VIAtrans goCard ID?

    You may apply to determine eligibility for VIAtrans. Eligibility is based on an individual’s functional ability to use regular city bus service, in keeping with ADA (Americans with Disabilities Act) criteria.

    How do I use the VIAtrans goCard ID?

    To use your VIAtrans goCard ID on the regular city bus, simply board the bus with your goCard ID handy. Show your goCard ID (picture facing the bus operator) and take a seat. To use your VIAtrans goCard ID on VIAtrans vehicles, simply show your goCard ID (picture facing the van operator), pay the VIAtrans fare, and board the vehicle.

    What if my VIAtrans goCard ID is lost or stolen? Where can I get a replacement?

    A VIAtrans goCard ID is required to ride VIAtrans service. If you lose your VIAtrans goCard ID, please visit the VIA Metro Center. Be ready to present a government-issued ID and $3 dollars for a replacement card. If the previous VIAtrans goCard ID is later ound, please destroy it. The lost VIAtrans goCard ID will no longer be valid to use on VIAtrans service.

    Is there a cost for a VIAtrans goCard ID?

    The VIAtrans goCard ID is free! Riders eligible to use the VIAtrans service will be given a free VIAtrans goCard ID. Replacement IDs can be made for a $3 dollar fee.

    Can I load money onto my VIAtrans goCard ID?

    Not yet. In the near future you’ll be able to load your goCard electronically with stored value (cash amount) and tap your goCard on the van to pay your fare. Stay tuned to VIAinfo.net/goCard for updates.

    Does my VIAtrans goCard ID expire?

    Yes; every five years you will need a new goCard ID.

    Can others use my VIAtrans goCard ID?

    No. Your goCard ID is not transferrable. Only the person eligible for VIAtrans service can use the VIAtrans goCard ID.

    Can my PCA use my VIAtrans goCard ID?

    No. Your goCard ID is not transferrable. Only the person eligible for the VIAtrans service can use the VIAtrans goCard ID. If you are allowed a PCA, then your goCard ID will indicate “PCA” on it and they will ride for free when riding with you. If you do not see “PCA” on your VIAtrans goCard ID, then your PCA will need to pay for their own fare when riding with you.

    How should I care for my goCard?

    Your goCard is durable and designed to last six years. Treat your card like any other money card. Protect it. Do not bend, puncture or wash it. If your card is stored in your wallet, near chip-based cards that use radio frequency information, or near another goCard, please relocate it.

  • goCard Beta Testing FAQ

    About goCard

    What is a goCard?

    VIA goCard is a durable plastic card with a smart chip designed to make your transit experience simple and secure. Load your goCard electronically with transit passes or stored value (cash amount). Then tap your card each time you board a bus and the farebox reader will deduct the appropriate fare.

    Riders who qualify for VIA’s Reduced Fare Program are given a Reduced Fare goCard ID which are specially encoded, so the system automatically gives you the discounted fare if appropriate.

    What are the benefits of goCard?

    goCard benefits include:
    • Faster boarding
    • Card balance protection with registration
    • Smart chip technology that offers card management, secure purchases and convenient features like autoload
    • A safe and secure alternative to paying cash fares
    • More durable than paper passes (e-fare media)

    Is there a cost to get a goCard?

    Registered goCards are free.

    Where can I get a goCard?

    • As a beta tester, you should have already been given a goCard. If you have lost it, please visit the VIA Metro Center located at 1021 San Pedro Avenue to obtain a replacement. Please note, replacement goCards will be available for a $3 fee.
    • Reduced fare beta testers can obtain their goCard IDs at any camera equipped VIA Information Center. The $3 replacement fee will continue to apply.

    What fare products can be loaded on my goCard?

    • Stored Cash Value: Do you pay as you go? You can load dollar amounts on your goCard to pay for single rides or transfers.
    • Passes: To maximize savings per trip, we recommend you purchase passes that are valid for a specific number of days. Current passes available in Full and Reduced fare rates: 1 Day Pass, 7 Day Pass, and 31 Day Pass.

    Where and how do I reload fare on my goCard?

    Beta testers have three options:
    • Online – To pay using a credit card, you may visit the goCard Web Portal online. Once the stored value or pass is purchased online, your money or pass will be loaded onto your card within the next 24-48 hours. When you tap your card on a reader your goCard will automatically load your purchased items onto your card. If a pass is purchased online, the reader will automatically add the pass to your account and activate it when you tap your goCard on a reader, if there are no other active passes.
    • Self-service kiosk – Visit the Ticket Vending Machine (TVM) located at 1021 San Pedro Avenue. Cash or debit/credit accepted.
    • With a VIA representative – Visit the Customer Service Center inside the VIA Metro Center located at 1021 San Pedro Avenue to purchase passes or load cash value on your goCard.

    Can I get a refund for the value and Products on my card?

    All transactions are final; no refunds will be given out. The passes and value will be accessible throughout the lifespan of the card.

    What if my card is lost or stolen?

    Report a lost or stolen goCard by calling the VIA goLine at (210) 362-2020. Or go to the goCard Web Portal online to suspend your card. As a beta tester, your card is already registered. Since your goCard is registered*, you may request a replacement card. Your remaining balance will be restored. All replacement goCards will be available for a $3 fee.

    *If you have a Reduced Fare ID or VIAtrans goCard ID, your card’s balance is automatically protected.

    How should I care for my goCard?

    Your goCard is durable and designed to last six years. Treat your card like any other money card. Protect it. Do not bend, puncture or wash it. If your card is stored in your wallet or near chip-based cards that use radio frequency information, please relocate it.

    How long will my goCard last?

    goCards expire after six years. Reduced Fare goCard ID and VIAtrans goCard ID expiration dates may vary, depending on the type of card. Check your card’s expiration date online through the goCard Web Portal or goCard Ticket Vending Machine. If experiencing difficulties, call the VIA goLine at (210) 362-2020.

    As your expiration date nears, when you tap your card on the reader inside the bus you will see a message saying, “Renew Card”. This notice will appear 90 days before your card expires to allow you time to obtain a new goCard.

    What are the terms and conditions for using my goCard?

    The terms and conditions are listed in VIA’s Privacy Policy. Your first use of the goCard signifies your acceptance of this agreement.

    My employer pays for my bus pass. How will this affect my current way to purchase passes?

    VIA is offering various options for employers to offer transit benefits to their employees. Please reach out to your employer’s Human Resources office to find out which option they have selected to offer.

    goCard Web Portal & Account Management

    Will I have to create an online account to purchase a pass or add cash value to my goCard?

    • You can add cash value or a pass to your goCard without having to create an account online by going to a VIA Ticket Vending Machine (TVM). As a beta tester, you have already registered your goCard; however, you now have the option to create an online account to manage your card.
    • If you want to add value to your goCard without having to physically visit any locations, VIA offers an online alternative, goCard Web Portal, in which you may create an account and add value to your goCard.

    Can I see how much product (cash value and/or pass) I have on my goCard?

    • On the vehicle: After tapping the card on the reader you will be prompted with the remaining balance (cash value or days).
    • Online: Web Portal
    • Ticket Vending Machine (TVM) – located inside the VIA Metro Center, 1021 San Pedro Avenue
    • Any VIA Customer Service Center – card must be present

    Can a goCard account have more than one card associated with it?

    You can have multiple goCards associated with a single account. If you get another card in person, then log in to your account, and click on “Register a card” to associate the new card with your account. Note: A Reduced Fare goCard is automatically registered by VIA and therefore, has its own separate account. To add a Reduced Fare goCard to your online Web Portal account, you must select “link a registered goCard”.

    How do I reset my password?

    On the login screen, select “Forgot your password” and follow the prompts to reset it.

    Is there a minimum amount I need to load on the card?

    There is no minimum amount you may purchase online. Currently, the smallest purchases you can make are either a One Day Pass or $5 cash value.

    Using goCard

    How do I use goCard?

    Simply tap the card on the goCard reader inside the bus. The reader will “beep” and display a confirmation that your card is valid (the screen will turn green and say “Fare accepted”). If cash value is available on your goCard, then the fare will be deducted at that time. If a pass is available on your card, then the pass will be activated (if using it for the first time) or be used to pay for your trip. You are then able to continue to your seat.

    Riders with a goCard ID will need to tap their goCard to pay their fare and then show their photo ID to the operator to verify their identity prior to continuing to their seat.

    Do I need a personal identification number (PIN) number to use the goCard?

    No. Simply tap the card to pay your fare on the bus.

    You will need your security code to register or link your goCard through RiderWeb. Your security code will be provided with your goCard. If you forget your security code or lose your receipt upon receiving your goCard, then visit any VIA Customer Service Center for further assistance.

    Do I need to tap every time I get on a bus?

    If you are using the goCard to pay for your fare, then yes you must tap your card. The system will automatically recognize the fare that must be paid, if any.

    Note: Additional/unnecessary taps will automatically attempt to charge a full fare. If travelling with a companion and you decide to use your goCard to pay for them, then keep in mind that second tap will deduct a full fare amount for your companion. If you do not have cash value on your card, then the reader will not accept payment for your companion. Your companion will need to find an alternate way to pay.

    What if I don’t tap my goCard on the reader?

    You must tap your goCard on the reader when you are attempting to pay your fare with the goCard. Riders using a goCard ID to pay for their fare must tap and show the goCard ID to verify their ability to ride at a discounted fare. If you fail to tap the reader when paying or fail to pay proper fare before taking a seat, you may be in violation of VIA’s Code of Conduct.

    How do I activate a new pass on my goCard?

    Once you have purchased your pass for your goCard, you can activate the new pass by tapping your goCard on a reader. The first time you use your pass the screen will say “Period Pass accepted” then “Period Pass activated”. It will also show you the balance left on your card.

    How do I know which pass gets used first?

    When tapped, the goCard will first use the smallest pass available. If no pass is available, then it will use cash to pay your fare.

    The goCard will use the products on your card in the following order:
    1. 1 Day Pass
    2. 7 Day Pass
    3. 31 Day Pass
    4. Cash Value

    How do transfers work with goCard?

    You do not need to ask the bus operator for a transfer when using goCard.

    When transferring to another bus, your goCard will deduct the transfer fare (7 cents for Reduced Fare goCard IDs or 15 cents for Full fare goCards) if the subsequent trips are within 2.5 hours. If transferring from a Regular Service (including Primo or VIVA routes) to an Express Service vehicle, you will be charged the transfer fare as well as the upcharge amount.

    Can I use a combination of cash and goCard cash value to pay for my fare?

    No. Partial payments are not deducted from the goCard. You will need to pay in full using one form of payment.

    How do I know how much stored value or how many days I have left on my goCard?

    • On the vehicle: After tapping the card on the reader you will be prompted with the remaining balance (cash value or days).
    • Online: Web Portal
    • Ticket Vending Machine (TVM) – located inside the VIA Metro Center, 1021 San Pedro Avenue
    • Any VIA Customer Service Center – card must be present

    I’m visually impaired, how will I know when my card is accepted and how much money/days are left on my account?

    Audio is a positive beep or negative warble of fare acceptance. You may inquire on the balance of your card by calling Customer Service, using the Web Portal online, or visiting either the Customer Service Center or the Ticket Vending Machine located at the VIA Metro Center.

    Can I allow others to use my card?

    No, the goCard is registered under your name. Your goCard is not transferable. Each rider must have his or her own goCard.

    If you know someone who would like to become a beta tester, please check back on this page for updates.

    Can I use my card to pay for other riders?

    You may pay for your fare (stored cash value or pass) on your goCard; however, to pay for someone else’s fare, your goCard must have stored value (money) available. You may not use a pass on your goCard to pay for another person.

    If you tap your card a second time, it will attempt to charge a full fare for a second rider. If you do not have stored value available a red screen will appear and the words “Insufficient Funds” will appear on the screen. The second rider must find an alternate way to pay their fare.

    If you attempt to pay for another rider with a pass on your goCard, a red screen will appear and the words “Insufficient Funds” and “Card Already Used” will appear on the screen. The red light indicates that you have already paid your fare (by using a pass) and that your card cannot be used twice.

    Can I transfer funds from card to card?

    Yes; however, for security reasons, you must visit the VIA Metro Center and speak with a representative. The transferring of a balance from a previous card to a new card cannot be done online. Additionally, this transfer of funds can only be done when replacing a lost or stolen goCard. Funds cannot be moved between two active cards.

    What happens if the reader can’t read my card?

    The reader may not have recognized your card for one of several reasons. Try tapping your goCard again by holding it flat against the reader until you hear it beep. If your card is stored in your wallet or near chip-based cards that use radio frequency information, please remove it and tap it separately to the reader. If you do not hear any beeps or see any lights, your card may be defective or damaged. You can visit our VIA Metro Center located at 1021 San Pedro Avenue for assistance.

    Any fare due at the time of boarding will need to be paid in order to use the service.

    What should I do if my card stops working?

    If it stops working, it may be either damaged or defective. A goCard can be suspended if it is reported lost/stolen or if we have problem collecting payment for the value on the card. You may visit our VIA Metro Center or call the VIA goLine at (210) 362-2020 for assistance.

    I was charged the wrong fare. Can I get reimbursed?

    To request someone review your transactions, please fill out an online comment form at VIAinfo.net/contact, visit our VIA Metro Center or call the VIA goLine at (210) 362-2020.

    My goCard was lost/stolen. Can I get another one?

    A goCard can be suspended if it is reported lost/stolen or if we have a problem collecting payment for the value on the card. As a beta tester, if you’ve created an account on the goCard Web Portal online, you can suspend your card at any time. If you’ve lost a registered goCard, any cash value or un-activated passes can be restored on a new goCard for a replacement fee of $3. Please visit our VIA Metro Center for further assistance.

    Using a Reduced Fare goCard ID

    How do children fares and reduced fare discounts work with goCard?

    Reduced fare goCard IDs are specially encoded so the system automatically gives you the discounted fare if appropriate. goCard also recognizes when your card is eligible for discounted passes offered. Once goCard is fully launched, children will be eligible to obtain their own goCard ID so discounted passes can be loaded onto their card.

    Can I add my child’s/parent’s Reduced Fare goCard to my goCard account?

    Each Reduced Fare goCard is automatically registered by VIA and therefore will have its own account. You can manage that account online using the same credit card that you use for any other goCards. The goCard Web Portal online allows you to manage multiple cards of all types. Please refer to the section titled goCard Web Portal & Account Management.

    I am a beta tester and have been using a regular full fare goCard but now am eligible for a reduced fare goCard. Can I transfer my cash balance from my regular goCard to my reduced fare goCard?

    When you visit VIA Customer Service to obtain your reduced fare goCard ID your cash value funds will transferred. Please note: Monthly passes and discount tickets cannot be transferred.