VIAtrans Tele-Town Hall
VIAtrans is hosting a virtual workshop! Join VIA for a telephone town hall at 4 p.m. on Monday, September 14, 2026. The virtual event will be hosted online and on Facebook Live. Learn more about how VIAtrans is keeping our community moving and ask your questions live during the call. Register today!
First Topic — RideCo Platform: Updates, Opportunities and Questions
Second Topic — Staying Connected: Ways to Contact VIAtrans
Panelists:
- John Bouloubasis, Director of Operational Oversight & Efficiency
- Raquel Reyes, Manager of Contract Services
- Andrew Rocha, Manager of Paratransit Operations
- Priscilla Ingle, Senior Vice-President, Customer Care and Support.
To learn more about VIAtrans Paratransit, visit: https://www.viainfo.net/viatrans-paratransit/
What is a VIA tele-town hall?
A VIA tele-town hall is a virtual, interactive event that provides opportunities to connect directly with VIA. These events cover a range of topics, including VIA services, upcoming changes, system updates and other news relevant to riders and the broader community. Participants can ask questions and hear from VIA representatives in real time.
How do tele-town halls work?
There are two easy ways to participate:
- Phone: Register to join by phone. Registered participants will receive a callback just before the event begins.
- Online: Watch live at https://viainfo.net/townhall/viatrans-live at the start of the event.
- Facebook: Follow VIA Metropolitan Transit on Facebook, set your notifications to alert you when VIA goes live, and watch the event from your digital device.
Both options provide access to the same live event, so participants can choose whichever is most convenient.
Why does VIA host tele-town halls?
VIA is committed to keeping the community informed and making engagement as accessible as possible. Rather than asking participants to travel to a physical location, VIA invites the community to participate in tele-town halls to meet people where they are — whether at home, at work or on the go. This format helps us remove barriers to participation and create a more convenient way for community members to stay connected and share their thoughts and questions.