Complimentary 31-day passes available beginning June 1

While our community recovers from the social and economic effects of the ongoing COVID-19 crisis, VIA Metropolitan Transit is providing safe, reliable transit options to help people get back on their feet, including a new fare assistance program for unemployed customers.

When fare collection resumes on Monday, June 1—after a 10-week fare-relief period—persons who are unemployed can request VIA’s new Workforce Assistance Pass. The complimentary pass is good for 31 days from activation and is available for any VIA customer who presents a copy of their unemployment benefit statement (dated May 15 or after) and a current photo ID at a VIA ticket window during normal business hours

The program will continue through August 2020. Customers are required to follow social distancing and safety guidelines in place at all VIA facilities and Code of Conduct guidelines while riding, including requirements for non-exempt passengers wearing face coverings and rules against joyriding.

Upon review of the customer’s statement of benefits and ID card, a pass will be issued using the free VIA goMobile app or on a VIA goCard. One per customer. Customers with extended unemployment benefits can request a subsequent 31-day pass by following the same process: presenting their updated statement of unemployment benefits and ID card with photo at a VIA ticket window.

VIAtrans customers requesting Workforce Assistance Passes can contact VIA’s goLine at (210) 362-2020 for more information and instructions on how to apply for a pass via email.

“VIA’s Workforce Assistance Pass helps put opportunity within reach for people who rely on us to provide safe, reliable transportation to get to training and look for work” VIA President/CEO Jeffrey C. Arndt said. “The services VIA provides are a lifeline for many in our community—every day and perhaps especially during a crisis. We are in this together.”