VIA will provide fare-free service to places where people can stay cool set up by the City of San Antonio, including designated public libraries, senior centers, community centers, public pools and splashpads throughout San Antonio, when temperatures hit 100 degrees.
PLACES TO STAY COOL
There are more than 60 San Antonio locations open to the public as places to stay cool. To see all the all the designated locations, visit the City of San Antonio Interactive map on its web site at SanAntonio.gov or click on the map below.
PLAN YOUR VIA TRIP
♦ Call the VIA goLine at (210) 362-2020
♦ Download the free VIA goMobile+ app
♦ VIA’s online Trip Planner can help you find a bus route to your nearest location.
♦ VIA Link customers can call (210) 655-Link [5465] to reach a VIA Link agent.
♦ VIAtrans customers can book their trip by calling (210) 362-5050 for assistance.
FREQUENTLY ASKED QUESTIONS
When does VIA offer free rides to Places to Stay Cool?
VIA will offer fare-fare free services on VIA bus, VIA Link or VIAtrans service when temperatures reach 100 degrees and the City of San Antonio’s Places to Stay cool are open. Call 311 or visit SanAntonio.gov to learn more.
Who qualifies?
Any person who needs transportation to or from one of the city’s facilities can ride fare-free on VIA.
VIA BUS passengers should inform the operator they are traveling to a cooling facility when they board.
VIA LINK passengers are encouraged to book their trip by phone and alert the booking agent they are traveling to or from of the city’s location. Please also inform the operator when boarding. Call (210) 655-Link [5465] to reach a VIA Link agent.
VIAtrans clients are allowed to make same-day reservations for cooling destinations only. Passengers must already be registered VIAtrans clients to use this service. Anyone requiring assistance to travel and are not VIAtrans clients should call 311 to arrange transportation.
Can VIA pick me up at my residence?
VIA Bus and VIA Link service to cooling centers will operate per usual and are not door-to-door services. Passengers should use existing bus stops or VIA link virtual stops for their trips. VIAtrans clients can book same-day trips, following the usual process.
Can I bring food or drinks with me?
VIA’s Food and Drink Guidelines apply when traveling on a VIA vehicle. Eating on a bus or other VIA vehicle is not allowed. Drinking beverages on VIA bus or other VIA vehicles is only allowed a spill-proof or screw top container.
Where do I call for more information about VIA’s fare-free service?
Riders can call the VIA goLine at (210) 362-2020 for more information about our services. VIAtrans customers can book their trip by calling (210) 362-5050.
Where do I call for more information about the cooling centers?
Call the City of San Antonio’s information line at 311 or visit the City’s website at SanAntonio.gov.