VIA Metropolitan Transit’s paratransit service experts will discuss VIAtrans service during a live bilingual virtual workshop, simulcast at from 4 p.m. to 5 p.m. on Thursday, June 13, 2024. It will include presentations on VIA’s Travel Training Program and VIA Link for VIAtrans customers. Panelists include VIA Trustee Bob Comeaux; Martha Flores, VIA’s manager of ADA & Accessible Services; and David Vidal, acting manager of Paratransit Services.

The event is the latest in an ongoing series in which VIA officials speak directly with the public on a platform that allows for easy access from anywhere. The discussion will focus on VIAtrans, and panelists will respond to questions live from the telephone and livestream audience.

To register to receive a call to participate in the tele-town hall, visit and complete the registration form at the bottom of the page. The live stream can be viewed beginning at 4 p.m. on Thursday with the same link, and includes an ASL interpreter and Spanish-language translation, along with a text box that allows participants to send comments and questions.

VIAtrans is a transportation service option for customers who are prevented from using VIA’s regular bus service because of a disability. It is a shared-ride, curb-to-curb service that offers independence through mobility and expands access to opportunity. VIAtrans trips are available for any purpose and can be scheduled one to four days in advance, using VIA’s online or call-in scheduling system. VIAtrans uses vans that operate in the same areas and times as VIA’s regular bus service.

Individuals may apply to determine eligibility for VIAtrans. Eligibility is based on an individual’s functional ability to use fixed-route bus service, in keeping with Americans with Disabilities Act (ADA) criteria. As part of the VIAtrans eligibility determination process, applicants may be asked to participate in a physical functional assessment performed by a skilled and trained professional therapist. For more information about VIAtrans, visit the VIAtrans page.