About VIA
Vision
Be the driving force of our community’s growth and success
Mission
To take you to what matters most
Promise
Count on VIA, every ride
Pillars
Our corporate pillars influence the way we interact with one another and how we interact with the community we serve. The model for VIA’s pillars evolve from the philosophy, values and behavior, that together shape the unique approach, practices and output of VIA as an agency.
Customers
Delight customers, expand & improve network, increase ridership
VIA’s Workforce
Foster a high-performing, dynamic culture
Community
Lead regional mobility and economic growth
Financial & Organizational Excellence
Secure our long-term financial health
VIA General Information
BUS SERVICE
VIA buses operate seven days a week from 4 a.m. to 1 a.m. There are 6,056 bus stops along 73 bus lines, which are divided into five service categories: frequent, metro, express, skip, and downtown circulator.
VIA provides the following services in our community
Three times a year service revisions are made to adjust for changes in ridership demand patterns and cost-effectiveness. The revisions are promoted to the public through bus flyers, farebox cards, news releases, and updated pocket schedules.
VIA is governed by a Board of Trustees
SERVICE AREAS
In total, VIA’s service area is 1,210 square miles. The service area is made up of the unincorporated parts of Bexar County and the following municipalities:
Also included in VIA’s service area is the Bexar County portion of Cibolo. The Advanced Transportation District operates within the City of San Antonio.
FISCAL MANAGEMENT
The approved operating budget for fiscal year 2025 is $307.6 million.
Revenue for VIA is generated from the half-cent transit sales tax in VIA’s service area, the 1/8-cent sales tax under the Advanced Transportation District, farebox revenues, bus advertising, and grant money from the Federal Transit Administration. VIA’s fiscal year begins October 1 and runs through the last day of September.
- FY2025 Annual Comprehensive Financial Report
- FY2024 Annual Comprehensive Financial Report
- FY2023 Annual Comprehensive Financial Report
- FY2022 Annual Comprehensive Financial Report
- FY2021 Annual Comprehensive Financial Report
- FY2020 Annual Comprehensive Financial Report
- FY2019 Annual Comprehensive Financial Report
- FY2018 Annual Comprehensive Financial Report
- FY2017 Annual Comprehensive Financial Report
- FY2016 Annual Comprehensive Financial Report
- FY2015 Annual Comprehensive Financial Report
- FY2014 Annual Comprehensive Financial Report
- FY2013 Annual Comprehensive Financial Report
- FY2012 Annual Comprehensive Financial Report
BUSINESS PLAN
VIA’s Business Plan is a formal plan of action for a specified time period that is reflected in the following document’s text and monetary figures.
VIA’s budget document is divided into seven sections: Introduction, Budget Overview, Financial Overview, Operating Detail by Division, Five-Year Financial Plan, Capital Budget, and Appendices. Each section contains information related to the budget process and/or the budget approved by the VIA Board of Trustees.
FLEET
VIA’s active fleet consists of 428 compressed natural gas (CNG) buses, 8 electric buses, and 75 diesel buses for a total of 511 buses.
In 2017 VIA began a conversion of its entire fleet to CNG Buses. Half of the fleet was replaced with the lower-emission vehicles by the end of 2017, with the entire fleet conversion was completed in 2020.
The 40-foot vehicles and the 60-foot Prímo articulated vehicles have a low-floor design and a retractable ramp for wheelchair access.
The active VIAtrans fleet consists of 138 paratransit vehicles – 124 are fueled by propane and 14 use unleaded fuel. All of the vans are equipped with wheelchair lifts. Each vehicle has the capacity to carry 6 ambulatory and 2 wheelchair patrons or 4 ambulatory and 3 wheelchair patrons.
All of VIA’s service vehicles are equipped with an automated vehicle location and secure voice communication system, allowing VIA to provide the best service possible by making adjustments for delays, overloading, or unforeseen occurrences.
CULTURE
Our corporate culture influences the way we interact with one another and how we interact with the community we serve. The model for VIA’s corporate culture evolves from the philosophy, values, and behavior that, together, shape the unique approach, practices and output of VIA as a company. To fulfill the commitment we have to the community we serve, it is the duty of each employee to observe the guiding principles that will nurture and sustain a corporate culture that will propel VIA forward.
Take ownership.
Be accountable.
Be proactive.
Identify and ACT on customer needs.
Provide excellent customer service.
Recognize we support internal
and external customer.
Strengthen and maintain communication.
Look to team with others to help
resolve problems.
Be open to share helpful information
ENVIRONMENTAL COMMITMENT
VIA’s ongoing commitment to environmental stewardship includes initiatives to reduce air pollution, waste and energy demands.
Vehicle Emissions Reduction
VIA’s primary sustainability efforts focus on the reduction of vehicle emissions. VIA’s maintenance personnel have performed retrofits of older buses to install reduced emissions engines, and idle limit controls are employed along with dry-break refueling. In 2017, VIA began to replace the agency’s fleet of clean-diesel-powered buses with vehicles that are fueled by Compressed Natural Gas (CNG). VIA has diversified its fleet further by integrating new, alternative power sources such as propane, electricity, and hybrid technology. VIA continues to monitor fuel and propulsion technologies that help reduce local air pollution.
Recycling Efforts
VIA employs rigorous recycling efforts, focusing on waste oil and lubricants, batteries, paint solvents, office paper, cardboard, scrap metals, refrigerant, and plastics.
Conservation
Conservation is a high priority. VIA has retrofitted its facilities with energy efficient lighting, installed upgrades to the HVAC systems and windows, and reduced the energy requirements for the climate control system of the maintenance garage.
Environmental & Sustainability Management System (ESMS)
VIA has implemented an Environmental and Sustainability Management System (ESMS) using the International Standards Organization (ISO) 14001:2004 standard as a guideline. The ESMS and its rigorous standards demonstrate the commitment that VIA has in working to mitigate environmental impacts on our community and our shared environment.
In 2016, VIA earned certification from the ISO for the agency’s proactive efforts to provide sustainable service through its ESMS. VIA was the first agency in the Federal Transit Administration’s (FTA) Region 6, a five-state region, to earn the ISO 14001 certification.
To commemorate the achievement, green-and-white flags were placed at VIA locations that are certified by the ISO, which sets worldwide standards and has published more than 20,500 international standards covering almost every industry. The flags fly at VIA’s Maintenance facility, 1720 N. Flores St., Administration Building, 800 W. Myrtle St., and the VIA Metro Center, 1021 San Pedro Ave.
Renewable Energy
VIA explores the use of renewable energy where feasible. The agency draws 100 percent of its electricity from CPS Energy’s Windtricity program. Solar panels will power the lighting at new bus shelters, and solar-panel systems have been installed to reduce power needs at five transit facilities, nearly 700 bus shelters, and the recently completed Centro Plaza at VIA Villa.
Water
VIA works to reduce water pollution through the use of an on-site industrial wastewater treatment facility and the installation of stormwater interceptors to prevent contaminated bus yard runoff from reaching the local watershed. Water use is also conserved through the use of native, drought-tolerant landscaping at all properties and recycled water for bus washing.
EMPLOYMENT
VIA is an Equal Employment Opportunity employer (View VIA’s EEO Policy). VIA supports equal opportunities for all without regard to race, color, religion, national origin, disability, sex, or age. Figures as of January 2024. To see current openings at VIA, visit our Employment Page.
History
VIA is a metropolitan transit authority created according to Article 1118x of the Texas civil statutes (superseded by Chapter 451 Texas Transportation Code) to provide public transportation services within the designated boundaries.
A confirmation election was held in the majority of Bexar County on November 8, 1977, and voters approved the creation and funding of VIA Metropolitan Transit through a one-half cent sales tax to be levied in San Antonio and seven other incorporated municipalities. In March 1978, VIA purchased transit system assets from the City of San Antonio and began operations.
On November 2, 2004, voters in San Antonio approved the formation of the Advanced Transportation District, or ATD. This district uses a quarter-cent sales tax to fund transportation improvement projects carried out by VIA, the City of San Antonio, and the Texas Department of Transportation, or TxDOT. VIA receives half of the ATD revenues to enhance local public transportation services, and the other half is split between the city and TxDOT for improving streets, highways, and related transportation infrastructure.
On November 3, 2020, voters in San Antonio approved Advanced Transportation District (ATD) Proposition A to rededicate a 1/8-cent share of local sales tax for public transit, beginning in 2026. This measure reallocates a portion of an existing 1 cent of local sales tax made available for transit use by the Texas Legislature.
VIA TIMELINE
| 2023 | • VIA rolls out service with eight electric buses on daily routes. • VIA opens the Advanced Rapid Transit Project Office as a community information hub on the future Green Line corridor, which will run from the San Antonio Airport to the South Side. |
| 2022 | • VIA launches VIA Link service on the South Side with service to Texas A&M San Antonio, Palo Alto College, South Park Mall, and Toyota Motor Manufacturing. • VIA's first Advanced Rapid Transit corridor, the Rapid Green Line, receives federal funding through inclusion in President Joe Biden's budget and Congress omnibus spending bill. |
| 2021 | • VIA announces plans to expand its green transit footprint with the purchase of eight electric buses purchased with assistance of a federal grant. • VIA replaces 117 of its 124 VIAtrans Paratransit vehicles with new, updated vans that feature enhancements for riders with disabilities and older adults. |
| 2020 | • VIA adapts service during the COVID-19 global pandemic to provide essential service safely, ensuring San Antonio continued to move as the city went into a prolonged lockdown. • VIA and CPS Energy announce renewable natural gas partnership. • San Antonio voters approve 1/8-cent sales tax to support public transit programs in 2026 as part of the Keep SA Moving Plan. • The first VIA-managed HOV lanes open in Bexar County. |
| 2019 | • VIA introduces its first VIA Link zone with on -demand transit service on the city’s Northeast Side. • The new Brooks Transit Center opens for service with new Prímo and Express routes that expand convenient, high-frequency service to one of the fastest-growing communities in the region. • VIA adds two Prímo Routes - 102 Military and 103 Zarzamora - with fewer stops and faster service to destinations. |
| 2018 | • VIA Metropolitan Transit is recognized by the Texas Transit Association (TTA) as the Outstanding Metropolitan Transit System in Texas for 2018 and receives the TTA’s Transit Innovation Award for its advancements in technology. • VIA launches VIAtrans Online System that allows paratransit riders to Book new trips, save favorite trips for future bookings, view or cancel reservations, and see the current location of a scheduled vehicle in real time. • VIA opens the Stone Oak Park & Ride, state-of-the-art facility at the corner of U.S. 281 N. and Stone Oak Parkway that features a full-service Customer Service Center, and 400 parking spaces on the three parking levels. |
| 2017 | • VIA begins a total fleet conversion to replace diesel buses with compressed natural gas (CNG) vehicles, which reduce NOx emissions by 97 percent. • VIA launches the goMobile App designed to streamline planning, ticketing, and boarding process by providing real-time information and eliminating the need for cash payments and card swipes. • VIA begins operating the largest CNG fueling station in North America, with 10 lanes and a 10,980-square foot compressor compound, which provides an estimated $8.5 million in annual fuel cost savings. • VIA completes 1,000 bus stop improvements with new shelters installed throughout the service area to provide sheltered locations for 95 percent of boardings in the region. |
| 2016 | • New VIVA service line launches with three distinct routes connecting cultural, historic, and entertainment corridors in the city center. • VIA is recognized as the 2016 Outstanding Metropolitan Transit System by the Texas Transit Association for its efforts to enhance the region’s public transportation system. • First new VIA mascots in 35 years are introduced, adding Primo and Safety Sofie as Buster's partners. |
| 2015 | • VIA becomes the first major transit agency in the nation to offer free, system-wide 4G LTE WiFi. • VIA opens Centro Plaza at VIA Villa, a state-of-the-art transit hub, just west of Downtown San Antonio. |
| 2013 | • VIA Prímo service is extended into Leon Valley. • VIA’s first all-electric, battery-powered buses enter service. |
| 2012 | • Primo service begins operating, offering the most frequent service in the VIA system at the time. |
| 2011 | • VIA begins projects under the Long Range Comprehensive Transportation Plan. |
| 2010 | • The agency’s first Compressed Natural Gas-fueled (CNG) buses and diesel-electric hybrid buses are introduced. • Free, high-speed wireless internet connections are installed at VIA’s information centers. |
| 2009 | • VIA enters into an agreement with CPS Energy to receive wind-generated electricity for all of the agency’s power needs. • High-speed wireless internet connections are tested on VIA buses. |
| 2008 | • Solar panels are installed on the Madla Transit Center to provide power for the facility. |
| 2007 | • VIA begins selling passes and tickets online through the agency's website. • VIA's website wins the AdWheel award from the American Public Transportation Association for "Best Internet Homepage." |
| 2006 | • Installation begins on 700 new bus shelters. • Vanpool service is introduced. |
| 2005 | • VIA begins installing a special yellow seat dedicated to the legacy of Rosa Parks in each of its buses. • VIA’s introduces new streetcars that are enclosed, air-conditioned, powered by propane engines, and accessible in accordance with the Americans with Disabilities Act. |
| 2004 | • Voters in San Antonio approve the Advanced Transportation District. • The Kel-Lac Transit Center opens. • The National Committee for Employer Support of the Guard and Reserve recognizes VIA as a Five Star Employer. |
| 2003 | • VIA begins using ultra-low-sulfur diesel in new buses (40-foot) manufactured by New Flyer of America. • VIA implements a new system of bus routes as a result of the Comprehensive Service Plan. • The first of 400 new advertising shelters are installed. • Construction begins on a new transit facility to replace the Kel-Lac Park & Ride facility. |
| 2002 | • VIA's Customer Information Center at the Ellis Alley Park & Ride facility opens on the historic East Side, a result of combined conservation efforts with the S.A. Conservation Society and neighborhood group. • VIA begins hiring officers for its Transit Police force. |
| 2001 | • Work begins on the Comprehensive Service Plan, a system-wide assessment of VIA’s bus services that will result in increased productivity and efficiency • Bicycle racks are installed on all VIA buses (excluding streetcars). New Automatic Vehicle Location (AVL) is introduced, using global positioning technology to track the activity of VIA’s fleet. |
| 2000 | • VIA begins taking delivery of the agency’s first propane-powered buses (30-foot) manufactured by Champion. |
| 1999 | • The River Walk Streetcar Station opens, a result of a partnership between VIA, the City of San Antonio, and the San Antonio Water System; the Streetcar Station provides the first public connection to the River Walk that is wheelchair-accessible. • VIA’s first low-floor buses (40-foot) from North American Bus Industries are introduced. |
| 1998 | • The Federal Transit Administration names VIA “Moving Kids Safely Champion” for its “Classroom on Wheels” program. |
| 1997 | • VIA installs bicycle racks on buses as part of a pilot program, allowing bus patrons to take their bikes with them on bus trips for the first time. • VIA introduces the Ozone Season Pass. |
| 1996 | • VIA introduces Transit Bike Patrol to provide a safer transit environment for bus patrons in the downtown area. |
| 1995 | • VIA receives Achievement Award for bus safety from the American Public Transit Association for the third consecutive year. |
| 1994 | • VIA ranks second in the nation for cost-effectiveness by the University of North Carolina at Charlotte. • VIA becomes charter member of CLEAR, a statewide environmental alliance. |
| 1993 | • The Robert Thompson Transit Station opens, and VIA transports record numbers of passengers to Alamodome events, a service that continues today. |
| 1992 | • VIA launches lift-equipped bus service with the introduction of wheelchair-accessible buses. • VIA is one of the first transit agencies in the nation to adopt ADA standards. |
| 1991 | • The TriParty project is completed. VIA receives its first award from the Government Finance Officers Association for Excellence in Financial Reporting. |
| 1990 | • VIA is named Best Transit System in North America by the American Public Transit Association. • VIA opens an on-site Child Development Center, the first of its kind in the transit industry. |
| 1988 | • VIA introduces the Automated Vehicle Monitoring System, an innovative bus management and communication system capable of monitoring the activity of VIA’s fleet. |
| 1987 | • VIA serves as the official transportation coordinator for Pope John Paul II's historic visit. • For the third consecutive year, VIA receives the American Public Transit Association’s first place “Silver Award” for safety. |
| 1985 | • TriParty Plan to improve downtown transportation and pedestrian traffic is approved. |
| 1983 | • VIA launches street car service downtown. |
| 1981 | • VIA announces plans for downtown streetcar service. The San Antonio Streetcar is the result of years of design work by VIA, the San Antonio Conservation Society, and the Historic Review Board. |
| 1980 | • VIA mascots, the Buppets, including Buster the Bus, are introduced and begin appearing at area schools and community events as part of VIA’s educational and community outreach initiatives. • The 25-foot Chance bus is introduced. • VIA’s Maintenance department unveils a newly designed air-conditioning system aboard buses that sparks national interest. |
| 1979 | • Residents in unincorporated areas of Bexar County and suburban cities of China Grove and Grey Forest vote in VIA service by a margin of 10 to 1. |
| 1978 | • VIA begins operations. |
| 1977 | • By a 5-to-3 margin, residents in San Antonio and five suburban areas vote to establish VIA Metropolitan Transit. • Marilyn Jones is named VIA first Board Chair, and position she holds until 1981. |
Awards & Achievements
2024
| Award | Awarded By | Awarded For |
|---|---|---|
| Fifth Place - International Bus Roadeo | American Public Transportation Association | Maintenance Team - Phillip Davis, Marcos Lopez, David Berrelez, and Hugo Villarreal. |
| 14 Place - International Bus Roadeo | American Public Transportation Association | Bus Operator Competition - Marcus White |
| First Place, Texas State Roadeo | Texas Transit Association | Maintenance Team - Phillip Davis, Marcos Lopez, David Berrelez, and Hugo Villarreal. |
| First Place, Texas State Roadeo | Texas Transit Association | Bus Operator Competition - Marcus White |
| Spotlight Award, Public Transportation Marketing Excellence | South West Transit Association | “VIAmonos Fiesta!” marketing campaign |
| Hit the Spot Award | South West Transit Association | Transit Employee Appreciation Day |
| Marketing Excellence Awrd - First Place | American Marketing Association - San Antonio Chapter | VIA Hiring Superheroes campaign |
| Marketing Excellence Awrd - Second Place | American Marketing Association - San Antonio Chapter | VIA Growing Campaign |
| Marketing Excellence Awrd - Third Place | American Marketing Association - San Antonio Chapter | It's So Easy campaign |
| Highest Customer Satisfaction | TransPro | Highest customer satisfaction and loyalty for Quarter 1 2024 |
| Highest Net Promoter Score | TransPro | Highest customer satisfaction and loyalty for Quarter 1 2024 |
| Best Improvement in Net Promoter Score | TransPro | Greatest improvement in Net Promoter Score from Quarter 1 2023 to Quarter 1 2024 |
| Outstanding Metropolitan Transit Authority in Texas | Texas Transit Association | Best transit system in Texas |
| Distinguished Service Award | Texas Transit Association | Presented to President/CEO Jeffrey C. Arndt for significant contributions to the state of transit in Texas |
| AdWheel Award, First Place: Best Workforce Development Marketing and Communications Campaign | American Public Transportation Association | VIA Hiring Superheroes campaign |
2023
| Award | Awarded By | Awarded For |
|---|---|---|
| La Plata Award of Merit, Public Service | Public Relations Society of America – San Antonio chapter | Advanced Rapid Transit Public Meetings Campaign |
| La Plata Award of Excellence, Internal Communications | Public Relations Society of America – San Antonio chapter | Operations Top Give - United Way Campaign |
| Rosa Parks Diversity Award | WTS - San Antonio Region | Advanced Transit Network project |
| Third Place - Wild Card | American Marketing Association - San Antonio Chapter | VIA Link Campaign |
2022
| Award | Awarded By | Awarded For |
|---|---|---|
| Above and Beyond Workplace Well-being Award, Silver-level | Aetna | VIA’s comprehensive wellness strategy |
| Supplier Diversity Champion | Subcontractors USA | Fostering business growth in minority communities |
| AdWheel Grand Award, First Place Comprehensive Campaign: Best Marketing and Communications to Support Ridership | American Public Transportation Association | "It's So Easy" campaign |
| Pinnacle Certified Recycler | ReWorksSA | VIA’s commitment to sustainability, waste reduction, emissions reduction, water conservation and, recycling |
2021
| Award | Awarded By | Awarded For |
|---|---|---|
| Innovative Transportation Project Led by a Woman | Women's Transportation Seminar | The VIA Cares Mobile WiFi Project |
| Above and Beyond Workplace Well-being Award, Silver-level | Aetna | VIA’s comprehensive wellness strategy |
| AdWheel Award, First Place Special Event: Best Marketing and Communications to Highlight Transit Needs/Funding | American Public Transportation Association | Keep SA Moving Teletown Hall events |
| AdWheel Award, First Place Print Media: Best Marketing and Communications to Highlight Transit Needs/Funding | American Public Transportation Association | Keep SA Moving Summary Brochure |
| Corporate DiversityFIRST Award | Texas Diversity Council | VIA's promotion of diversity, equity, and inclusion |
| La Plata Award of Excellence, Crisis Communications | Public Relations Society of America – San Antonio chapter | VIA’s COVID Crisis Communications campaign |
| La Plata Award of Merit, Integrated Communications | Public Relations Society of America – San Antonio chapter | VIA’s Keep SA Moving Communications campaign |
| El Bronce Award of Merit, Creative Tactics | Public Relations Society of America – San Antonio chapter | VIA’s Keep SA Moving Tele-Town Hall series |
2020
| Award | Awarded By | Awarded For |
|---|---|---|
| Innovative Transportation Solutions | Women's Transportation Seminar | Innovative VIA Link, an on-demand mobility solution within a specific zone. |
| Employer of the Year | Women's Transportation Seminar | VIA commitment to supporting and developing women in the workforce. |
| Del Oro Merit Award | Public Relations Society of America – San Antonio chapter | “VIA Reimagined” Integrated Communications campaign |
2019
| Award | Awarded By | Awarded For |
|---|---|---|
| Gold Certified Recycler | ReWorksSA | VIA’s commitment to waste reduction and recycling |
| Business Partner of the Year | San Antonio Lighthouse for the Blind and Vision Impaired | Dedication and willingness to improve the ride for Lighthouse employees |
| Best Bus Stop Improvement Award | TransitCenter Foundation | VIA’s cumulative efforts in recent years to improve bus stop amenities |
| Gerencia con Corazón Award | Alexander Briseño Leadership Development Program | Presented to President/CEO Jeffrey C. Arndt for support of the leadership program |
| El Bronce Campaign Award, Creative Tactics | Public Relations Society of America – San Antonio chapter | West Side Murals Tour brochure |
2018
| Award | Awarded By | Awarded For |
| Outstanding Metropolitan Transit Agency for 2017 | Texas Transit Association | Being the best transit system in Texas |
| Transit Innovation Award | Texas Transit Association | New and innovative projects in the field of technology |
| Smart 50 Award | Smart Cities Connect Foundation | Transformative Smart Project: VIA goMobile App |
| Best of the City: Public Art Display | San Antonio Magazine | Museum Month Celebration, Mobile Concert: Opera on the Bus |
| Transit Innovation Award | American Public Transportation Association | GoCodeSA Codeathon Initiative for smart transit solutions |
| AdWheel: First Place Marketing and Communications Educational Effort 2-D | American Public Transportation Association | VIA Moves Me video series |
| La Plata Campaign Award, Creative Tactics | Public Relations Society of America – San Antonio chapter | "Stay Safe, Don't Chase"marketing campaign |
| El Bronce Campaign Award, Creative Tactics | Public Relations Society of America – San Antonio chapter | VIVA Passport Brochure |
| El Bronce Campaign Award, Non-Profit Social Media | Public Relations Society of America – San Antonio chapter | VIVA Social Media |
| El Bronce Campaign Award, Nonprofit Websites | Public Relations Society of America – San Antonio chapter | VIAinfo.net |
2017
| Award | Awarded By | Awarded For |
| Outstanding Metropolitan Transit Agency for 2016 | Texas Transit Association | Being the best transit system in Texas |
| Best Public Partner | Centro San Antonio | Continued efforts to support economic vitality and enhance the quality of life throughout the region |
| HIt the Spot, Electronic Media | South West Texas Transit Association | "VIA Moves Me" video series |
| HIt the Spot, Social Media | South West Texas Transit Association | "VIVA Holidays" video series |
| El Bronce Campaign Award, Creative Tactics | Public Relations Society of America – San Antonio chapter | Vision Zero Pledge Event |
| El Bronce Campaign Award, Social Media | Public Relations Society of America – San Antonio chapter | “VIVA Holidays” marketing campaign |
| El Bronce Campaign Award, Media Kit | Public Relations Society of America – San Antonio chapter | Centro Plaza Celebration/Mascot Rally |
| Solar Champion | Build San Antonio Green | Installation of solar panels at Centro Plaza and bus shelters |
| First Place, Texas State Roadeo | Texas Transit Association | Maintenance Team of Marcos Lopez Jr., David Berrelez, and Armando Vargas |
2016
| Award | Awarded By | Awarded For |
| Secretary Ray LaHood Award | WTS International | Presented to President/CEO Jeffrey C. Arndt for contributions to the advancement of women and minorities in transportation |
| Outstanding Metropolitan Transit Agency for 2015 | Texas Transit Association | Being the best transit system in Texas |
| Air Quality Stewardship Award | Alamo Area Council of Governments Preservation Texas | Centro Plaza at VIA Villa |
| Honor Award | Preservation Texas | Rehabilitation of the Ellis Alley enclave |
| First Place Spotlight Award and Public Transportation Marketing Excellence Award | South West Transit Association (SWTA) | “Viva VIVA” campaign |
2015
| Award | Awarded By | Awarded For |
|---|---|---|
| AdWheel Award, Special Event | American Public Transportation Association | Promotion of the 20th Youth Art Contest |
| Top User of Propane Autogas | METRO Magazine and the Propane Education and Research Council | Use of propane in trolleys and vans |
| Downtown’s BEST, Best of Greater Downtown | Centro San Antonio | Development of VIA Villa |
| Hit the Spot Award, Electronic Media | South West Transit Association | Best TV commercial – "Text the Safe Way … Ride VIA!" |
| Best of the Eastside Business Award, Best Transformation | San Antonio for Growth on the Eastside | Restoration of structures in the Ellis Alley enclave |
| Air Quality Stewardship Award | Alamo Area Council of Governments | Working with the cities of New Braunfels, Schertz, Cibolo, Garden Ridge, and McQueeney to continue demand-response service in areas newly urbanized |
2014
| Award | Awarded By | Awarded For |
|---|---|---|
| AdWheel Award, Electronic Media | American Public Transportation Association | Best video presentation for a system with over 20 million annual trips – "VIA Community Video" |
| Hit the Spot Award, Electronic Media | South West Transit Association | Best promotional video – “VIA Semester Pass Video” |
| Corporate Award | Texas Diversity Council | VIA’s support of diversity and inclusion in the workplace and community |
| Excellence through Diversity Award | Hispanic Contractors Association | Diversity measures during the construction of the South Texas Medical Center Transit Center |
| Business Opportunity Diversity Award, Public Sector | San Antonio Hispanic Chamber of Commerce | Utilization of most locally-owned businesses |
| 40+ Years of Safe Driving | American Public Transportation Association | Presented to bus operators Manuel Valdez and Jesse Quintero to draw attention to 100 years of APTA safety awards |
| First Place, International Roadeo | American Public Transportation Association | Maintenance Team of Carlos Fuentes, Don Smasal, and Victor Hernandez |
| First Place, Texas State Roadeo | Texas Transit Association | 40-foot bus – Rogelio Dominguez |
| First Place, Texas State Roadeo | Texas Transit Association | Paratransit van – Robert Colunga |
| Champion of Diversity | Texas Diversity Council | Presented to President/CEO Jeffrey C. Arndt for efforts and commitment to diversity and inclusion |
2013
| Award | Awarded By | Awarded For |
| First Place, Texas State Roadeo, 4th straight | Texas Transit Association | Maintenance Team of Phil Davis, Carlos Fuentes, and Ernesto Ovalle |
| Transportation Achievement in Operations | Institute of Transportation Engineers | The implementation of VIA Primo and the transit signal priority system |
| Hit the Spot Award, Social Media | South West Transit Association | Best new transit marketing project – “Go via VIA” mobile application |
| AdWheel Award, Electronic Media | American Public Transportation Association | Best television advertisement for a system with over 20 million annual trips – VIA Primo “Oh Yeah” TV spot |
2012
| Award | Awarded By | Awarded For |
| Great Texas Trailhead | Texas Trails Network | The development of the Ingram Transit Center Trailhead |
| Natural Gas Vehicle Trendsetter | Alamo Natural Gas Vehicle Consortium | Recent efforts to acquire revenue vehicles powered by compressed natural gas |
| First Place, Texas State Roadeo, 3rd straight | Texas Transit Association | Maintenance Team of Phil Davis, Marcel Longmire, and Hugo Villarreal |
| First Place, International Roadeo, 2nd straight | American Public Transportation Association | Maintenance Team of Phil Davis, Marcel Longmire, and Hugo Villarreal |
| Outstanding Metropolitan Transit Agency for 2011 | Texas Transit Association | Being the best transit system in Texas |
| Outstanding General Manager for 2011 | Texas Transit Association | Presented to Keith T. Parker for being the best transit manager in Texas |
| Gold Award for Safety Excellence | American Public Transportation Association | Best overall bus safety program in the United States and Canada |
| Innovative Transportation Solutions Award | Women in Transportation – San Antonio Region | he implementation of VIA Primo |
2011
| Award | Awarded By | Awarded For |
| Outstanding Metropolitan Transit Agency for 2010 | Texas Transit Association | Being the best transit system in Texas |
| Champion of Diversity | Texas Diversity Council | Presented to Keith T. Parker for efforts and commitment to diversity and inclusion |
| First Place, Texas State Roadeo, 2nd straight | Texas Transit Association | Maintenance Team of Phil Davis, Hugo Villarreal, and Mario Rodriguez |
| First Place, International Roadeo | American Public Transportation Association | Maintenance Team of Phil Davis, Marcel Longmire, and Hugo Villarreal |
| Corporate Citizen of the Year | Alamo Area Council of Governments (for efforts to reduce the agency’s impact on the environment) | Efforts to reduce the agency’s impact on the environment) |
2010
| Award | Awarded By | Awarded For |
| First Place, Texas State Roadeo | Texas Transit Association | Maintenance Team of Phil Davis, Marcel Longmire, and Hugo Villarreal |
| Second Place, International Roadeo | American Public Transportation Association | Maintenance Team of Phil Davis, Marcel Longmire, and Hugo Villarreal |
| Going Green Award | San Antonio Business Journal | Efforts to reduce the agency’s impact on the environment |
2009
| Award | Awarded By | Awarded For |
| Environmental Excellence | San Antonio Water System, Resource Protection and Compliance Department | Recycling efforts, stormwater drains, use of solar and wind power, energy conservation, and water recycling |